Verint | Telligent Community
Verint | Telligent Community
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Verint Community 12.x
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  • -Administration
    • Authentication
    • How can I control which types of files can be embedded within forum threads and replies?
    • How can I customize the content or delivery time of email digest?
    • How can I customize the fields available on members’ profiles?
    • Can I Use an Alternate Identity Provider for Authentication (Single Sign-On)?
    • Change system defaults for locking out users
    • Community and GDPR
    • Exporting a list of community members by email domain
    • How can I allow members to customize their homepage/dashboard?
    • How can I control the types and sizes of files that members can upload?
    • How can I enable visitors to authenticate through Facebook?
    • How can I enable visitors to authenticate through Google?
    • How can I enable visitors to authenticate through LinkedIn?
    • How can I enable visitors to authenticate through Live Connect?
    • How can I enable visitors to authenticate through Salesforce?
    • How can I enable visitors to authenticate through Twitter?
    • How can I identify abuse or SPAM within the community?
    • How can I impersonate a user to act on their behalf?
    • How can I prevent SPAM accounts from being created using the ReCaptcha service?
    • How can I prevent spam content from being shown on my community?
    • How can I provide new members with a default set of friends?
    • How can I require acceptance of terms of service before member registration?
    • How can I show or require additional profile fields to be completed when members join my community?
    • How can I specify which types of member avatars are allowed and the default member avatar?
    • How can I start or stop the job service?
    • How can I synchronize Active Directory (AD) groups with Telligent Community roles?
    • How can I uninstall the job service?
    • How can I verify that members are creating accounts with their own email address?
    • How do I add a community member?
    • How do I administer members?
    • How do I allow users to export their data?
    • How do I assign a site role to a user?
    • How do I ban or disapprove a member?
    • How do I change my avatar?
    • How do I change permissions for members of a group?
    • How do I change permissions for site-wide roles?
    • How do I change permissions?
    • How do I configure automations for my community?
    • How do I configure email integration?
    • How Do I Configure Okta for OpenID Connect and SCIM Provisioning
    • How do I configure the available profile options?
    • How do I control how long a user stays signed into my community?
    • How do I control the type and functionality of content that can be posted on my community?
    • How do I control whether members can post status messages within a group?
    • How do I control which Active Directory (AD) fields are synchronized and editable on member profiles?
    • How do I customize direct communication options such as email, notifications, and private messages?
    • How do I customize email sent from the community?
    • How do I enable moderation within a forum?
    • How do I enable moderation within a media gallery?
    • How do I get to the administration panel?
    • How do I get to the contextual management panel?
    • How do I manage advertisements in my community?
    • How do I manage roles and permissions to control what members can do on the community?
    • How do I moderate content a member creates?
    • How do I monitor the health of my community?
    • How do I send an ad-hoc mass email to community members?
    • How do I set the default timezone and date/time formats for my community?
    • How Do I Setup User Provisioning Using SCIM?
    • How do I translate my community?
    • How do I use permission templates?
    • How Do I Setup and Configure SSO Using OpenID Connect?
    • How does moderation and abuse work?
    • How should I define groups and applications in my community?
    • How to overwrite an existing permission?
    • Leaderboards
    • Permissions defined
    • Revert group permissions to default
    • Shortened URLs
    • Video thumbnail images
    • What are Points and how do I change or manage points?
    • What are profile fields and how do I manage them?
    • What cookies does Community use?
    • What if the permission I want doesn't exist?
    • What is a widget?
    • What is an Achievement and how do I change or manage Achievements?
    • What is private messaging?
    • When are email notifications triggered to subscribers?
    • Allow certain community members to bypass Moderation
    • How do I add a Verint Knowledge Management Pro (KM Pro) Knowledge Collection?
    • How do I connect my community to Verint Knowledge Management Pro (KM Pro)?
    • How do I confirm the Verint Knowledge Management Pro (KM Pro) Integration package is installed correctly and running?
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  • User Documentation

Administration

  • Article

    How can I control which types of files can be embedded within forum threads and replies?

    First check your Global File settings . To control the types of files that can be uploaded into your community click Pencil Icon > Administration > Moderation > Filtering and review the options for File…
  • Article

    How can I customize the content or delivery time of email digest?

    The email digest is a periodic email that includes an aggregate view of changes that have been made since the last digest was sent. As an administrator, the digest email can be customized to meet the needs…
  • Article

    How can I customize the fields available on members’ profiles?

    You might want to add or delete some profile fields or profile field groups to reflect your community characteristics. For example, you could customize the fields (such as Blog) and field groups, such…
  • Article

    Can I Use an Alternate Identity Provider for Authentication (Single Sign-On)?

    When it comes to alternate methods of authenticating users in your community you have three options outside of the built in local authentication process. For the purposes of this document we will refer…
  • Article

    Change system defaults for locking out users

    By default, users are out of the site after five incorrect attempts or failed attempts to login within a specific time interval. However, there are three values you can change in the web.config or communityserver…
  • Article

    Community and GDPR

    This article will help you understand and configure features to support applicable GDPR requirements within your community. Right to Erasure ('Right to be Forgotten') As a community manager, how do…
  • Article

    Exporting a list of community members by email domain

    Should you wish to export a list of your community members by their email domain, it only takes a few steps. Access the administration panel by clicking on the Pencil Icon 1. Click on Membership…
  • Article

    How can I allow members to customize their homepage/dashboard?

    To enable members to customize their own homepages/dashboards, Go to Manage > Administration Click the search box in the upper-left corner of the window, search for "Users" and select the item "Users…
  • Article

    How can I control the types and sizes of files that members can upload?

    There are several ways of controlling file types and sizes that members can upload. First, you need to manage the Global List of file types allowed site wide: Pencil Tool > Administration > Moderation…
  • Article

    How can I enable visitors to authenticate through Facebook?

    You must enable SSL/HTTPS access to your community and have a public terms of service policy to use Facebook authentication for Telligent Community. Enabling potential members to authenticate and create…
  • Article

    How can I enable visitors to authenticate through Google?

    Although this client works on non-secure (that is, non-SSL) communities, it is highly recommended that you use SSL (HTTPS) in a production environment. Non-secure connections should only be used for testing…
  • Article

    How can I enable visitors to authenticate through LinkedIn?

    You must enable SSL/HTTPS access to your community to use LinkedIn authentication for Telligent Community. Enabling potential members to authenticate and create accounts by integrating with LinkedIn…
  • Article

    How can I enable visitors to authenticate through Live Connect?

    Although this client works on non-secure (that is, non-SSL) communities, it is highly recommended that you use SSL (HTTPS) in a production environment. Non-secure connections should only be used for testing…
  • Article

    How can I enable visitors to authenticate through Salesforce?

    You must enable SSL/HTTPS access to your community to use Salesforce authentication for Telligent Community. Enabling potential members to authenticate and create accounts by integrating with Salesforce…
  • Article

    How can I enable visitors to authenticate through Twitter?

    You must enable SSL/HTTPS access to your community to use Twitter authentication for Telligent Community. Enabling potential members to authenticate and create accounts by integrating with Twitter can…
  • Article

    How can I identify abuse or SPAM within the community?

    While viewing content within the community, if you identify inappropriate or abusive content (or members), you can flag the content as abusive. As other members also flag the content and the likelihood…
  • Article

    How can I impersonate a user to act on their behalf?

    Sometimes it is useful to review the site as another user, perhaps to verify an issue or view content that is tailored for users in specific roles. Users can be impersonated by navigating to Administration…
  • Article

    How can I prevent SPAM accounts from being created using the ReCaptcha service?

    ReCaptcha is a Google-owned service that provides a visual or audible challenge that should be simple for humans but difficult for SPAM-creating bots to complete. When enabled, ReCaptcha can be used to…
  • Article

    How can I prevent spam content from being shown on my community?

    Telligent Community provides a few approaches to ensuring that inappropriate content is not shown on your community: Moderation and Abuse By enabling moderation (see How do I moderate content a member…
  • Article

    How can I provide new members with a default set of friends?

    The default set of friends for new members joining the community can be defined by going to Administration > Membership > New Member Experience : In the Default New Friends input, search for and select…
  • Article

    How can I require acceptance of terms of service before member registration?

    Some local laws, GDPR and/or external authentication providers require that terms of service (TOS) and privacy policies are presented to new users before registration. This guide outlines how to define…
  • Article

    How can I show or require additional profile fields to be completed when members join my community?

    Telligent Community enables custom profile fields to be defined. These custom profile fields can also be shown and optionally required on new member registrations. Once your custom profile fields are defined…
  • Article

    How can I specify which types of member avatars are allowed and the default member avatar?

    To manage all avatar- and cover-photo-related options for a community, navigate to Administration > Membership > Avatar Options : From here, you can specify the maximum dimensions of cover photos and…
  • Article

    How can I start or stop the job service?

    Telligent Job Service runs as a background service in Windows. The service itself can be started or stopped using the Windows Services application using the procedures below for troubleshooting or other…
  • Article

    How can I synchronize Active Directory (AD) groups with Telligent Community roles?

    This guide assumes that Active Directory / Windows Authentication and LDAP integration is already properly enabled and configured for your Telligent Community site. Active Directory users can be synchronized…
  • Article

    How can I uninstall the job service?

    The Telligent Community job service can be uninstalled from a server by opening a PowerShell as an administrator and navigating to the job service folder. The command to use depends on whether you are…
  • Article

    How can I verify that members are creating accounts with their own email address?

    Verint Community 12 introduces an email verification workflow to reduce spam accounts and ensure that users own the email address they register with. How do I set up email verification? Email verification…
  • Article

    How do I add a community member?

    To manually create/add a member/user: Navigate to Members administration panel, Administration > Membership > Members . Click the 'Add Member' link. Complete the form.
  • Article

    How do I administer members?

    To administer members, navigate to Administration > Membership > Members : Use the search options to find and order members: Search for... : Search for members by their username, display name,…
  • Article

    How do I allow users to export their data?

    Allowing users to export their own data can be a way to build trust with your users and is also a GDPR requirement (data portability). Community offers the ability for users (optional) and administrators…
  • Article

    How do I assign a site role to a user?

    Verint Community automatically assigns the Everyone and Registered Users roles to each user when the account is created. However, an administrator can change or remove role assignments for each user. …
  • Article

    How do I ban or disapprove a member?

    Banning or disapproving members is a way to, respectively, temporarily or permanently prevent them from using the site. When a member is banned or disapproved the following happens: The member is forcibly…
  • Article

    How do I change my avatar?

    To change your own avatar, navigate to your profile by clicking your avatar in the site banner and selecting Profile . On your profile, click Edit Profile . Then click Change on your avatar: Depending…
  • Article

    How do I change permissions for members of a group?

    To set permissions for a group role: Navigate to the group. Mouse over Management (pencil icon upper left corner). Click Manage group . The Manage Group tab is displayed. Click Permissions .…
  • Article

    How do I change permissions for site-wide roles?

    An administrator can view all defined roles, modify them, clone them, or create new ones. (Note that the admin can view - but not modify - the administrators role.) Note : We recommend that you do not…
  • Article

    How do I change permissions?

    This section contains the following articles: How do I change permissions for site-wide roles? How do I change permissions for members of a group? Default site, group, and application permissions…
  • Article

    How do I configure automations for my community?

    What is an Automation? An automation is a predefined, configurable rule that implements a behavior. As a community manager, you can select from available automations (or import new ones) and configure…
  • Article

    How do I configure email integration?

    Note: If you are hosted by Verint, we have options to handle email servers on your behalf if you are not able to. To enable Verint Community to send or receive email, navigate to Administration > Site…
  • Article

    How Do I Configure Okta for OpenID Connect and SCIM Provisioning

    In order to utilize OpenID Connect or SCIM provisioning(or both) you must first locate the Verint Community Application in the Okta OIN catalog. This functionality is only available in version 12.0.0.17629…
  • Article

    How do I configure the available profile options?

    On the Profile Settings tab, the admin configures basic profile options - such as signatures, gender, authentication, etc. It's necessary to configure these options before setting up custom profile field…
  • Article

    How do I control how long a user stays signed into my community?

    Community offers setting an authentication timeout, sliding timeout and the option to logout users when their session ends. These options are available by clicking the pencil icon and navigating to Administration…
  • Article

    How do I control the type and functionality of content that can be posted on my community?

    Content in Telligent Community supports rich formatting options, file embedding, URL references, and functions such as hashtags, mentions, emoticons, and embedded/rich content (see How do I use the content…
  • Article

    How do I control whether members can post status messages within a group?

    To enable or disable status messages targeted to a group, navigate to the group, Manage > Manage Group > Group Options and review the Enable Messages check box. When set to the desired value, click Save…
  • Article

    How do I control which Active Directory (AD) fields are synchronized and editable on member profiles?

    This guide assumes that Active Directory / Windows Authentication and LDAP integration is already properly enabled and configured for your Telligent Community site. The LDAP.config file contains all…
  • Article

    How do I customize direct communication options such as email, notifications, and private messages?

    There are a number of ways in which you may receive direct communication from Telligent Community or another member of the community. The options that govern direct communications can be adjusted by navigating…
  • Article

    How do I customize email sent from the community?

    Telligent Community sends email from notifications and for special purposes. The format of these email messages is usually customizable using what-you-see-is-what-you-get templates. The templates for email…
  • Article

    How do I enable moderation within a forum?

    Individual members who are moderated by flagging the account for moderation will be moderated everywhere throughout the community, however, to ensure that all threads and replies are moderated within a…
  • Article

    How do I enable moderation within a media gallery?

    Individual members who are moderated by flagging the account for moderation will be moderated everywhere throughout the community, however, to ensure that all files or comments are moderated within a specific…
  • Article

    How do I get to the administration panel?

    Note that only users with access to perform administrative functions can navigate to the administration panel. If the steps below cannot be performed, it may be because you do not have permission to administer…
  • Article

    How do I get to the contextual management panel?

    Note that only users with access to perform management functions or who have system notifications can navigate to the management panel. If the steps below cannot be performed, it may be because you do…
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