First check your Global File settings . To control the types of files that can be embedded within forum threads and replies, go to Administration > Applications > Forums and review the Attachments tab…
The email digest is a periodic email that includes an aggregate view of changes that have been made since the last digest was sent. As an administrator, the digest email can be customized to meet the needs…
You might want to add or delete some profile fields or profile field groups to reflect your community characteristics. For example, you could customize the fields (such as Blog) and field groups, such…
When it comes to alternate methods of authenticating users in your community you have three options outside of the built in local authentication process.
For the purposes of this document we will refer…
By default, users are out of the site after five incorrect attempts or failed attempts to login within a specific time interval. However, there are three values you can change in the web.config or communityserver…
This article will help you understand and configure features to support applicable GDPR requirements within your community.
Right to Erasure ('Right to be Forgotten')
As a community manager, how do…
Should you wish to export a list of your community members by their email domain, it only takes a few steps.
Access the administration panel by clicking on the Pencil Icon
1. Click on Membership…
To enable members to customize their own homepages/dashboards,
Go to Manage > Administration
Click the search box in the upper-left corner of the window, search for "Users" and select the item "Users…
There are several ways of controlling file types and sizes that members can upload.
First, you need to manage the Global List of file types allowed site wide: Pencil Tool > Administration > Moderation…
You must enable SSL/HTTPS access to your community and have a public terms of service policy to use Facebook authentication for Telligent Community.
Enabling potential members to authenticate and create…
Although this client works on non-secure (that is, non-SSL) communities, it is highly recommended that you use SSL (HTTPS) in a production environment. Non-secure connections should only be used for testing…
You must enable SSL/HTTPS access to your community to use LinkedIn authentication for Telligent Community.
Enabling potential members to authenticate and create accounts by integrating with LinkedIn…
Although this client works on non-secure (that is, non-SSL) communities, it is highly recommended that you use SSL (HTTPS) in a production environment. Non-secure connections should only be used for testing…
You must enable SSL/HTTPS access to your community to use Salesforce authentication for Telligent Community.
Enabling potential members to authenticate and create accounts by integrating with Salesforce…
You must enable SSL/HTTPS access to your community to use Twitter authentication for Telligent Community.
Enabling potential members to authenticate and create accounts by integrating with Twitter can…
While viewing content within the community, if you identify inappropriate or abusive content (or members), you can flag the content as abusive. As other members also flag the content and the likelihood…
Sometimes it is useful to review the site as another user, perhaps to verify an issue or view content that is tailored for users in specific roles. Users can be impersonated by navigating to Administration…
ReCaptcha is a Google-owned service that provides a visual or audible challenge that should be simple for humans but difficult for SPAM-creating bots to complete. When enabled, ReCaptcha can be used to…
Telligent Community provides a few approaches to ensuring that inappropriate content is not shown on your community:
Moderation and Abuse
By enabling moderation (see How do I moderate content a member…
The default set of friends for new members joining the community can be defined by going to Administration > Membership > New Member Experience :
In the Default New Friends input, search for and select…
Some local laws, GDPR and/or external authentication providers require that terms of service (TOS) and privacy policies are presented to new users before registration. This guide outlines how to define…
Telligent Community enables custom profile fields to be defined. These custom profile fields can also be shown and optionally required on new member registrations. Once your custom profile fields are defined…
To manage all avatar- and cover-photo-related options for a community, navigate to Administration > Membership > Avatar Options :
From here, you can specify the maximum dimensions of cover photos and…
Telligent Job Service runs as a background service in Windows. The service itself can be started or stopped using the Windows Services application using the procedures below for troubleshooting or other…
This guide assumes that Active Directory / Windows Authentication and LDAP integration is already properly enabled and configured for your Telligent Community site.
Active Directory users can be synchronized…
The Telligent Community job service can be uninstalled from a server by opening a PowerShell as an administrator and navigating to the job service folder. The command to use depends on whether you are…
Verint Community 12 introduces an email verification workflow to reduce spam accounts and ensure that users own the email address they register with.
How do I set up email verification?
Email verification…
To manually create/add a member/user:
Navigate to Members administration panel, Administration > Membership > Members .
Click the 'Add Member' link.
Complete the form.
To administer members, navigate to Administration > Membership > Members :
Use the search options to find and order members:
Search for... : Search for members by their username, display name,…
Allowing users to export their own data can be a way to build trust with your users and is also a GDPR requirement (data portability). Community offers the ability for users (optional) and administrators…
Verint Community automatically assigns the Everyone and Registered Users roles to each user when the account is created. However, an administrator can change or remove role assignments for each user. …
Banning or disapproving members is a way to, respectively, temporarily or permanently prevent them from using the site. When a member is banned or disapproved the following happens:
The member is forcibly…
To change your own avatar, navigate to your profile by clicking your avatar in the site banner and selecting Profile . On your profile, click Edit Profile . Then click Change on your avatar:
Depending…
To set permissions for a group role:
Navigate to the group.
Mouse over Management (pencil icon upper left corner).
Click Manage group . The Manage Group tab is displayed.
Click Permissions .…
An administrator can view all defined roles, modify them, clone them, or create new ones. (Note that the admin can view - but not modify - the administrators role.)
Note : We recommend that you do not…
This section contains the following articles:
How do I change permissions for site-wide roles?
How do I change permissions for members of a group?
Default site, group, and application permissions…
What is an Automation?
An automation is a predefined, configurable rule that implements a behavior. As a community manager, you can select from available automations (or import new ones) and configure…
Note: If you are hosted by Verint, we have options to handle email servers on your behalf if you are not able to.
To enable Verint Community to send or receive email, navigate to Administration > Site…
In order to utilize OpenID Connect or SCIM provisioning(or both) you must first locate the Verint Community Application in the Okta OIN catalog. This functionality is only available in version 12.0.0.17629…
On the Profile Settings tab, the admin configures basic profile options - such as signatures, gender, authentication, etc. It's necessary to configure these options before setting up custom profile field…
Community offers setting an authentication timeout, sliding timeout and the option to logout users when their session ends. These options are available by clicking the pencil icon and navigating to Administration…
Content in Telligent Community supports rich formatting options, file embedding, URL references, and functions such as hashtags, mentions, emoticons, and embedded/rich content (see How do I use the content…
To enable or disable status messages targeted to a group, navigate to the group, Manage > Manage Group > Group Options and review the Enable Messages check box. When set to the desired value, click Save…
This guide assumes that Active Directory / Windows Authentication and LDAP integration is already properly enabled and configured for your Telligent Community site.
The LDAP.config file contains all…
There are a number of ways in which you may receive direct communication from Telligent Community or another member of the community. The options that govern direct communications can be adjusted by navigating…
Telligent Community sends email from notifications and for special purposes. The format of these email messages is usually customizable using what-you-see-is-what-you-get templates. The templates for email…
Individual members who are moderated by flagging the account for moderation will be moderated everywhere throughout the community, however, to ensure that all threads and replies are moderated within a…
Individual members who are moderated by flagging the account for moderation will be moderated everywhere throughout the community, however, to ensure that all files or comments are moderated within a specific…
Note that only users with access to perform administrative functions can navigate to the administration panel. If the steps below cannot be performed, it may be because you do not have permission to administer…
Note that only users with access to perform management functions or who have system notifications can navigate to the management panel. If the steps below cannot be performed, it may be because you do…
