Refer to the following articles if you have questions or receive errors during your Telligent Community installation:
Can't insert an image using the enhanced text editor after upgrading - This could…
Auditing allows site administrators to track almost every data-altering action taken in their community, from user logins and content creation to plugin configuration changes, permission changes and more…
A cache allows applications to store results from expensive data operations (e.g., a database call or web service request) so they can quickly accessed if requested multiple times.
Hierarchy
The Telligent…
If you have upgraded and now cannot insert an image using the rich text editor's Insert button, you may have a permissions issue.
Check the Network Service user's permissions on your site's <filestorage…
The Centralized File System (CFS), in which all user uploaded files are stored in Telligent Community, does not work under the Visual Studio Web Development Server. To allow the CFS to work and correctly…
By default, users are out of the site after five incorrect attempts or failed attempts to login within a specific time interval. However, there are three values you can change in the web.config or communityserver…
The CFS is configurable via a plugin. Is it Cfs Scripted Content Fragment Extension (core_v2_cfs) in core functionality?
How should I store user contributed media?
Note : You should make any changes…
Scenario: Event log shows a CrytographicException error
In the course of operations, you notice that there is a CryptographicException exception in your event log(s) or Exceptions report, even though…
Maintenance is not always considered when deploying a database; however, we have found that maintenance can be a critical component to maintaining the health of a database. As a general rule, all tables…
By default, UrlScan denies access to any URLs which include a dot in the path, so any user uploaded content in these paths is inaccessible.
To resolve this issue, take the following steps:
Open…
On IIS7, the centralized file system (CFS) in which all user uploaded files are stored in Telligent Community only works (and is only supported) when Telligent Community is running under the Integrated…
When attempting to upload or view uploaded files (such as avatars, files within file galleries, post attachments, or other site files), you may run into errors instead of being able to view and/or download…
Telligent Community provides system reports in your site; forums to discuss issues with other members; and Support.
Community provides the following reports:
Exceptions - Exceptions report the logged…
This section contains the following articles related to fine-tuning the performance of your Community site:
Learn about Verint Community's use of Caching and the related settings.
Learn how to manage…
Telligent Community uses standard integration methods to embed content internally using IFRAME and externally using Webhooks. For more about these subjects as well as custom widgets and plugins, please…
System Status
Some configuration issues and service accessibility issues could go undetected for periods of time resulting in temporary issues that are difficult to reproduce when they reach support…
Our quality assurance strategy is centered on continually evolving our testing process to prevent bugs from being created as the software is developed or from being encountered by our customers. We use…
First you need to enable embedding IFrames by going to Administration > Moderation > Filtering and checking "Frames", then save.
Once enabled, you will need to verify that it is enabled for the…
Search is a key mechanism that members of your community will use to locate content that they are interested in. You must install and configure search for your community. If you are having difficulty with…
Scenario: A search containing an article (a, an, etc.), conjunction (and, or, but), preposition (in, on, etc.), form of the verb "to be," or other term stops a search
Verint Community stopwords.txt file…
If the site is running slowly or timing out due to SQL timeouts being reported on the site, it may be an indication that an SQL database reindex is needed. Here are the steps necessary to perform this…
If you are seeing search-related errors, this document can help you troubleshoot the problems and ensure that search is running effectively for your community.
The first place to look when you receive…
Job Service is not completing any jobs
If the Job Service is not completing any jobs:
Ensure that the service is running. Start it if it is not. Check the errors.log file in the Job Scheduler directory…
Whenever a Service Pack is installed, Verint Community leaves the user experience of your community unchanged. If any changes were made to components of the user experience, administrators of the community…
Media Galleries have a specific gallery-wide setting that must be enabled for users to receive notifications when new files have been posted. From the Gallery page go to Pencil Icon > Manage Gallery >…
The Video Transcoder determines which part of the video is used as the "still" image when a video file is uploaded into the community. By default, the 5 second mark is used by Video Transcoder to select…
When are email notifications triggered to subscribers?
Table of Contents
Article Created or Updated
Article Comment
Blog Post
Blog Post Comment
Event Created or Updated
Event Comment
…
How come the following two reports, for the same Forum, are giving me different calculations for the exact same time period?
These reports are actually reporting different information.
The report…
Reporting will occasionally encounter data anomalies that cause the reporting to start rendering like the image below:
The initial workaround is to reset reporting. To reset reporting, follow the…
