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Verint Community 12.x
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    • What is an article collection?
    • What are articles?
    • What is a category?
    • How do I compare article versions
    • How do I configure and use Article workflows?
    • How do I manage helpfulness feedback?
    • How do I migrate existing wiki applications to article collections?
    • Moving an article to another article collection
    • What are publish groups
    • What is Helpfulness Feedback?
    • What types of videos can I embed in or attach to content?
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Article Collections

This is the list of all articles for this particular collection. We hope you enjoy!

  • Article

    What is an article collection?

    An article collection is like a research website in the context of one group. The article collection can contain nearly countless articles. How is an article collection different from other applications…
  • Article

    What are articles?

    Articles are version controlled documents that are intended to be reference martial for the community. An article can only have one published version, published versions can not be changed. Editing a published…
  • Article

    What is a category?

    Article categories are used to organize articles within an article collection. An article can belong to multiple categories and a category can have custom sorting of articles within the category. By default…
  • Article

    How do I compare article versions

    To compare versions of the article you must have the 'Edit Articles' permission: Navigate to the desired article. Click 'More'. From the 'More' options, click 'Edit' Click the 'History' tab.…
  • Article

    How do I configure and use Article workflows?

    When a review workflow is selected, new and edited Articles enter the workflow to approval before being published. Select a Workflow Type Managing a workflow is done by going to the Manage Article…
  • Article

    How do I manage helpfulness feedback?

    For feedback deemed helpful, there is nothing to manage as it is simply an indication that the article provided value. For feedback that identified an article was not helpful, a user who has the ability…
  • Article

    How do I migrate existing wiki applications to article collections?

    Article collections are designed as an alternative to wikis. This article covers the two different ways to migrate existing wikis to article collections. When migrating existing wikis, a new article collection…
  • Article

    Moving an article to another article collection

    Articles can be moved to another article collection within the same group or within another group the current user has access to create articles in. To move an article to another article collection navigate…
  • Article

    What are publish groups

    Publish groups are a set of articles that can be published as a single unit. This allows writing new or updating live articles before, for example, a new product release or upcoming event. Publish groups…
  • Article

    What is Helpfulness Feedback?

    Helpfulness feedback provides a simple way for users to provide feedback on a given article. This feedback helps authors know if an article's content is providing value to users and allows users to provide…
  • Article

    What types of videos can I embed in or attach to content?

    Telligent Community includes support for playing many video files and links. This chart identifies which video types are supported by which file viewers. Note that the associated file viewer will need…
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