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Verint Community 12.x
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  • Installation
    • How do I install Telligent Community?
    • How do I upgrade Telligent Community?
    • How do I upgrade the user experience of my community?
    • UI changes when applying a Service Pack
    • What are the system requirements?
    • What are jobs?
    • How can I start or stop the job service?
    • How Do I Migrate My Existing File Storage to Azure?
    • How Do I Configure the OpenID Connect Plugin to Work With Okta
    • How do I configure email integration?
    • How do I configure the site cache?
    • How do I manage licenses?
    • Search Syntax
    • Advanced Solr Configuration
    • Configuring a Content Delivery Network (CDN)
    • Database configuration
    • How do I add a Verint Knowledge Management Pro (KM Pro) Knowledge Collection?
    • How do I check the size of my File Storage?
    • How do I configure SSL Offloading?
    • How Do I Deploy my Site to Microsoft Azure?
    • How do I install the Verint Knowledge Management Pro (KM Pro) Integration package?
    • How do I confirm the Verint Knowledge Management Pro (KM Pro) Integration package is installed correctly and running?
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Installation

  • Article

    How do I install Telligent Community?

    Looking for the upgrade instructions? Are you using the Free version? Please refer to this page to see the restrictions: https://www.telligent.com/licensing-and-pricing/ Before proceeding with the…
  • Article

    How do I upgrade Telligent Community?

    This article documents the process of upgrading existing communities. Before starting your upgrade: Review upgrade notes Check current and previous (if upgrading from previous major version: 10 , 11…
  • Article

    How do I upgrade the user experience of my community?

    Whenever a major release or service release is installed, Verint Community leaves the user experience of your community as it was. If any changes were made to components of the user experience, the administrators…
  • Article

    UI changes when applying a Service Pack

    Whenever a Service Pack is installed, Verint Community leaves the user experience of your community unchanged. If any changes were made to components of the user experience, administrators of the community…
  • Article

    What are the system requirements?

    Server Requirements Database Server Microsoft SQL 2016 or higher Web Servers Windows Server 2016* or higher .NET Framework Community 12.0 (or newer) requires a minimum of version…
  • Article

    What are jobs?

    Jobs are processes that occur at regular scheduled intervals or after a slight delay from actions that occur within the community. They're generally used to perform long-running processes or time-based…
  • Article

    How can I start or stop the job service?

    Telligent Job Service runs as a background service in Windows. The service itself can be started or stopped using the Windows Services application using the procedures below for troubleshooting or other…
  • Article

    How Do I Migrate My Existing File Storage to Azure?

    This article is for existing Community owners who are looking to do one (or more) of the following: Looking to migrate their existing file system storage to Azure file storage. Optionally looking…
  • Article

    How Do I Configure the OpenID Connect Plugin to Work With Okta

    This section details the setup and configuration of the OpenID Connect plugin within Verint Community to work with Okta as the primary Identity Provider to facilitate SSO with Verint Community. Table…
  • Article

    How do I configure email integration?

    Note: If you are hosted by Verint, we have options to handle email servers on your behalf if you are not able to. To enable Verint Community to send or receive email, navigate to Administration > Site…
  • Article

    How do I configure the site cache?

    The Community platform uses in-memory caching to increase a site performance. At times you may need to monitor and adjust the size of the cache. It is recommend to periodically monitor the size of the…
  • Article

    How do I manage licenses?

    Licenses are used to enable features and function allowances within Telligent Community. Manage Licenses Licenses and allowances can be reviewed and managed in Administration > Site > Licenses :…
  • Article

    Search Syntax

    Telligent Community search supports a simplified subset of the Lucene syntax + Required operator. The term after the "+" must exist in the document. Example: +release beta All documents returned…
  • Article

    Advanced Solr Configuration

    Table of Contents Memory Use Running Multiple Communities on a single solr instance Multiple Instances Solr Cloud Rebuilding the Index Rebuilding the search index from Administration …
  • Article

    Configuring a Content Delivery Network (CDN)

    Community has built-in support for CDN delivery of globally-accessible files ( accessible to the anonymous user ) served from the Centralize File System (CFS). When the CFS generates a URL to the file…
  • Article

    Database configuration

    Before creating a database, we recommend that you review our recommendations. Database disk I/O management The database file system configuration is much more important than the Web server file system…
  • Article

    How do I add a Verint Knowledge Management Pro (KM Pro) Knowledge Collection?

    Creating your KM Pro Knowledge Collection Step 1: Navigate to a group where the KM Pro Knowledge Collection will be added. Note: If no groups exists to hold the Knowledge Collection, create a new group…
  • Article

    How do I check the size of my File Storage?

    Please Note: The following instructions require the user to have server-level access. For self-hosted, AnyCloud deployments of Verint Community, this is how you determine the file storage size. 1.…
  • Article

    How do I configure SSL Offloading?

    Community supports being configured to support an SSL Offloader. Go to Administration > Site > Identification Options and enable Read the originating IP address (X-Forwarded-For/Forwarded:for) Set…
  • Article

    How Do I Deploy my Site to Microsoft Azure?

    Community can be run as an Azure Web App using an Azure SQL database, Azure Service Bus, Azure Storage account and Azure Web Jobs. This guide will assist in helping you understand the technologies being…
  • Article

    How do I install the Verint Knowledge Management Pro (KM Pro) Integration package?

    Install Verint Knowledge Management Pro (KM Pro) Integration Package Note: This article is applicable to customers with On-Premises, Self-hosted, or AnyCloud Verint Community deployments. Install Steps…
  • Article

    How do I confirm the Verint Knowledge Management Pro (KM Pro) Integration package is installed correctly and running?

    Note: This article is applicable to customers with On-Premises, Self-hosted, or AnyCloud Verint Community deployments. Confirm KM Pro Package Installation is Complete and Running From the Administration…
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