Looking for the upgrade instructions?
Are you using the Free version? Please refer to this page to see the restrictions: https://www.telligent.com/licensing-and-pricing/
Before proceeding with the…
This article documents the process of upgrading existing communities. Before starting your upgrade:
Review upgrade notes Check current and previous (if upgrading from previous major version: 10 , 11…
Whenever a major release or service release is installed, Verint Community leaves the user experience of your community as it was. If any changes were made to components of the user experience, the administrators…
Whenever a Service Pack is installed, Verint Community leaves the user experience of your community unchanged. If any changes were made to components of the user experience, administrators of the community…
Server Requirements
Database Server
Microsoft SQL 2016 or higher
Web Servers
Windows Server 2016* or higher
.NET Framework
Community 12.0 (or newer) requires a minimum of version…
Jobs are processes that occur at regular scheduled intervals or after a slight delay from actions that occur within the community. They're generally used to perform long-running processes or time-based…
Telligent Job Service runs as a background service in Windows. The service itself can be started or stopped using the Windows Services application using the procedures below for troubleshooting or other…
This article is for existing Community owners who are looking to do one (or more) of the following:
Looking to migrate their existing file system storage to Azure file storage.
Optionally looking…
This section details the setup and configuration of the OpenID Connect plugin within Verint Community to work with Okta as the primary Identity Provider to facilitate SSO with Verint Community.
Table…
Note: If you are hosted by Verint, we have options to handle email servers on your behalf if you are not able to.
To enable Verint Community to send or receive email, navigate to Administration > Site…
The Community platform uses in-memory caching to increase a site performance. At times you may need to monitor and adjust the size of the cache. It is recommend to periodically monitor the size of the…
Licenses are used to enable features and function allowances within Telligent Community.
Manage Licenses
Licenses and allowances can be reviewed and managed in Administration > Site > Licenses :…
Telligent Community search supports a simplified subset of the Lucene syntax
+ Required operator. The term after the "+" must exist in the document.
Example: +release beta
All documents returned…
Table of Contents
Memory Use
Running Multiple Communities on a single solr instance
Multiple Instances
Solr Cloud
Rebuilding the Index
Rebuilding the search index from Administration
…
Community has built-in support for CDN delivery of globally-accessible files ( accessible to the anonymous user ) served from the Centralize File System (CFS).
When the CFS generates a URL to the file…
Before creating a database, we recommend that you review our recommendations.
Database disk I/O management
The database file system configuration is much more important than the Web server file system…
Creating your KM Pro Knowledge Collection
Step 1: Navigate to a group where the KM Pro Knowledge Collection will be added. Note: If no groups exists to hold the Knowledge Collection, create a new group…
Please Note: The following instructions require the user to have server-level access.
For self-hosted, AnyCloud deployments of Verint Community, this is how you determine the file storage size.
1.…
Community supports being configured to support an SSL Offloader.
Go to Administration > Site > Identification Options and enable Read the originating IP address (X-Forwarded-For/Forwarded:for)
Set…
Community can be run as an Azure Web App using an Azure SQL database, Azure Service Bus, Azure Storage account and Azure Web Jobs. This guide will assist in helping you understand the technologies being…
Install Verint Knowledge Management Pro (KM Pro) Integration Package
Note: This article is applicable to customers with On-Premises, Self-hosted, or AnyCloud Verint Community deployments.
Install Steps…
Note: This article is applicable to customers with On-Premises, Self-hosted, or AnyCloud Verint Community deployments.
Confirm KM Pro Package Installation is Complete and Running
From the Administration…
