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Verint Community 12.x
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Verint Community 12.x
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  • +Administration
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  • -Customization and Integration
    • REST API
    • +Widgets
    • How do I customize the look and feel of my community?
    • How do I preview UI changes in the community?
    • What is a theme?
    • What is a widget?
    • How can I integrate my community with other websites and services?
    • How does Telligent Community support mobile devices?
    • How can I rebrand my community in an upgrade-safe way?
    • How do I customize my community in an upgrade-safe way?
    • How can I set the default theme and theme selection options for all groups?
    • How can I set the default theme and theme selection options for all blogs?
    • How do I configure automations for my community?
    • How do I create a custom page within a theme?
    • How do I create an API key?
    • How do I enable Google Analytics on Verint Community?
    • How do I translate my community?
    • How should I support multiple languages on my community?
    • IFRAME inclusion in the community
    • How can I include forum behavior in an external website?
    • How can I use the REST API to automate data migrations or data modifications?
    • Recommended Image Dimensions
    • What best practices should be followed when customizing the user interface?
    • Accessibility
    • Community-Wide Announcement
    • How can I customize messages (errors and user registration)?
    • Shortened URLs
    • Widget List
    • How do I request a Free Edition License?
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Customization and Integration

  • Article

    How do I customize the look and feel of my community?

    The look and feel of a community is fully customizable using drag and drop rearrangement to fully custom development and integration with external site and applications. Themes User interface customization…
  • Article

    How do I preview UI changes in the community?

    As you edit pages, theme options, or widgets or if you're reviewing upgraded user interface components, Telligent Community provides a preview capability to see changes in the live community before publishing…
  • Article

    What is a theme?

    Themes are used by Verint Community to layout, style, and organize the functionality of the web user experience. A theme defines the cascading stylesheets, global javascript, and the functionality included…
  • Article

    What is a widget?

    Widgets are used by Verint Community to implement individual units of the user interface. Widgets are scripted, upgrade-safe, localizable, configurable, distributable, fully editable in the browser,…
  • Article

    How can I integrate my community with other websites and services?

    Telligent Community uses standard integration methods to embed content internally using IFRAME and externally using Webhooks. For more about these subjects as well as custom widgets and plugins, please…
  • Article

    How does Telligent Community support mobile devices?

    Verint Community adjusts the existing page using responsive and adaptive techniques to present the same content to desktop browsers, tablets, and handheld devices. These adjustments include stylistic changes…
  • Article

    How can I rebrand my community in an upgrade-safe way?

    This documentation is meant to supplement the general guidelines in How do I customize my community in an upgrade-safe way? Telligent Community has many tools to enable UI customization (see How do I…
  • Article

    How do I customize my community in an upgrade-safe way?

    Verint Community is designed to be customized visually and functionally. With a commitment to platform APIs and scheduled API obsolescence, customizations can be made with confidence that they will continue…
  • Article

    How can I set the default theme and theme selection options for all groups?

    If your community has multiple group themes, you can select the default for all groups, blogs, and article collections. Navigate to Administration > Interface > Themes > select the desired Theme > Click…
  • Article

    How can I set the default theme and theme selection options for all blogs?

    If your community has multiple blog themes, you can select the default for all blogs and optionally disable the ability of blog owners to change their themes. Navigate to Administration > Applications…
  • Article

    How do I configure automations for my community?

    What is an Automation? An automation is a predefined, configurable rule that implements a behavior. As a community manager, you can select from available automations (or import new ones) and configure…
  • Article

    How do I create a custom page within a theme?

    Telligent Community's theming capabilities include support for defining custom pages at their own URLs. All theme types support custom pages and custom pages are included in search results. To manage…
  • Article

    How do I create an API key?

    You can create an API key on your Settings > Options tab. To support API, Telligent Community Server allows you to create keys to authenticate users for web service calls without requiring you to provide…
  • Article

    How do I enable Google Analytics on Verint Community?

    In addition to the Reporting available within your community, Web Analytics is important to grow your community. Web Analytics will provide you with additional visitor data to identify what they are doing…
  • Article

    How do I translate my community?

    Telligent Community supports translating the majority of the text rendered by the platform. User-generated content, however, is not supported for translation. What Language Packs are Available? …
  • Article

    How should I support multiple languages on my community?

    Before installing language packs you should have already installed the basic Telligent community, including the mailing list. If you are adding multiple languages to Telligent Community, you will need…
  • Article

    IFRAME inclusion in the community

    First you need to enable embedding IFrames by going to Administration > Moderation > Filtering and checking "Frames", then save. Once enabled, you will need to verify that it is enabled for the…
  • Article

    How can I include forum behavior in an external website?

    Telligent Community enables embedding forum behavior in an external website to enable discussion on external pages, with a unique thread created in the community for each unique external URL. To enable…
  • Article

    How can I use the REST API to automate data migrations or data modifications?

    Telligent Community has a comprehensive REST API to enable external automations and data migration utilities of all kinds. For more information about using REST, see the REST API training and the REST…
  • Article

    Recommended Image Dimensions

    Community automatically scales and crops images for specific platform use cases and device display capabilities. This can lead to questions about what image sizes are optimal in different use cases. When…
  • Article

    What best practices should be followed when customizing the user interface?

    This documentation is meant to supplement the general guidelines in How do I customize my community in an upgrade-safe way? Verint Community provides many ways to customize the look and behavior of your…
  • Article

    Accessibility

    Overview: Verint values every user that interacts with one of our communities built with the Verint Community platform. We strive to ensure our platform delivers an outstanding experience surrounding…
  • Article

    Community-Wide Announcement

    It is possible to post a community-wide announcement that will appear on the Home Page and, if desired, throughout all community groups. The Generic Content Widget or Unfiltered HTML Widget can be added…
  • Article

    How can I customize messages (errors and user registration)?

    Verint Community and extensions generate messages in response to specific actions (such as user registration) and errors (exception handling) that are presented to community members through the message…
  • Article

    Shortened URLs

    This feature can be accessed via the Administration Panel, Pencil Icon > Administration > Site > Shortened URLs When you browse to that location you should see something similar to the following: …
  • Article

    Widget List

    The following lists all 169 platform-defined widgets for v12.x, with the widget names linking to configuration details for that widget. For more information on working with widgets, see What is a widget…
  • FAQ

    How do I request a Free Edition License?

    The Free Edition License of Verint Community is available upon request. Because it does require technical skills to download and install and support is limited to community-only. If you are evaluating…
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