Verint | Telligent Community
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Verint Community 12.x
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  • Getting Started
    • What are the system requirements?
    • Server Hardware Requirements and Planning
    • How do I get to the administration panel?
    • What is a group?
    • What is an application?
    • How do I create an application?
    • How do I delete an application?
    • How can I moderate tags within an application?
    • What is an article collection?
    • What is a blog?
    • What is a forum?
    • What is a gallery?
    • What is ideation?
    • What is a Knowledge Collection?
    • What is a wiki?
    • Accessibility
    • Community and GDPR
    • Community Icons
    • How do I enable Google Analytics on Verint Community?
    • How should I define groups and applications in my community?
    • IFRAME inclusion in the community
    • Manage Default Group Theme
    • Tour Tips
    • What are Ratings?
    • What is a calendar?
    • What is a widget?
    • What is friending and following?
    • What is the difference between Related / Recommended content, and how do they work?
  • Installation
  • +Administration
  • Moderation
  • Article Collections
  • Blogs
  • Calendars
  • +Customization and Integration
  • Forums
  • Gamification
  • +General Features
  • Groups
  • Ideation
  • Knowledge Collections
  • Media Galleries
  • +Reporting
  • Search Engine Optimization
  • Security
  • Troubleshooting
  • Wikis
  • Release Notes
  • User Documentation

Getting Started

  • Article

    What are the system requirements?

    Server Requirements Database Server Microsoft SQL 2016 or higher Web Servers Windows Server 2016* or higher .NET Framework Community 12.0 (or newer) requires a minimum of version…
  • Article

    Server Hardware Requirements and Planning

    This guide outlines minimum hardware requirements and discusses important topics to consider when planning your community install. Requirements will vary based on utilization and monitoring the performance…
  • Article

    How do I get to the administration panel?

    Note that only users with access to perform administrative functions can navigate to the administration panel. If the steps below cannot be performed, it may be because you do not have permission to administer…
  • Article

    What is a group?

    A group is organized like a "neighborhood," with users, applications, and some common characteristic or point of interest such as technology questions or blogging about your company. and data, within Telligent…
  • Article

    What is an application?

    An application is a Telligent Community program (not a widget) that members use to manipulate data by creating it, posting it, commenting on it, viewing it, or deleting it. If you think of a group as a…
  • Article

    How do I create an application?

    All applications are created by navigating to the group in which to create the application, Manage > Manage Group > Applications , and selecting Add Application . You can then select the type of application…
  • Article

    How do I delete an application?

    All applications can be managed by navigating to the group in which the application exists, Manage > Manage Group > Applications , and selecting the application you want to modify or delete. The application…
  • Article

    How can I moderate tags within an application?

    Tags can be added to most type of content within Telligent Community. Because tags are member-defined, there may be times when it is advantageous to review tags and edit them to ensure different-but-similar…
  • Article

    What is an article collection?

    An article collection is like a research website in the context of one group. The article collection can contain nearly countless articles. How is an article collection different from other applications…
  • Article

    What is a blog?

    A blog is an authoritative voice in the community. A blogger (or team of bloggers) distributes information in a blog post to an audience who's involved with the post subject matter. Blogs are best suited…
  • Article

    What is a forum?

    A forum is a format for discussions (such as opinions) and Q&A (such as how-to) questions. How is a forum different from other applications? All of a forum's content is crowdsourced. This is different…
  • Article

    What is a gallery?

    A gallery is a group location for housing files. The files uploaded or stored in the gallery are available to other applications in the group (such as a blog). To use a gallery photo in another application…
  • Article

    What is ideation?

    Ideation is an idea presentation and evaluation application Ideation is Verint Community's application for presenting ideas, evaluating them (with voting arrows), and making action/no action decisions…
  • Article

    What is a Knowledge Collection?

    A knowledge collection is a collection of knowledge documents, or articles, that are authored in Verint Knowledge Management (KM Professional or KM Enterprise) and pulled into Verint Community for public…
  • Article

    What is a wiki?

    A wiki is like a research website in the context of one group. The wiki can contain nearly countless articles. How is a wiki different from other applications? A blog's authors are appointed in the…
  • Article

    Accessibility

    Overview: Verint values every user that interacts with one of our communities built with the Verint Community platform. We strive to ensure our platform delivers an outstanding experience surrounding…
  • Article

    Community and GDPR

    This article will help you understand and configure features to support applicable GDPR requirements within your community. Right to Erasure ('Right to be Forgotten') As a community manager, how do…
  • Article

    Community Icons

    This is a link to your notifications, a number will be displayed if there are any unread. This is a link to your messages, a number will be displayed it there are any unread. This is a link to…
  • Article

    How do I enable Google Analytics on Verint Community?

    In addition to the Reporting available within your community, Web Analytics is important to grow your community. Web Analytics will provide you with additional visitor data to identify what they are doing…
  • Article

    How should I define groups and applications in my community?

    Groups define areas of interest for your community and allow you to control content type and access for community members. You can define a group hierarchy with virtually any number of groups and levels…
  • Article

    IFRAME inclusion in the community

    First you need to enable embedding IFrames by going to Administration > Moderation > Filtering and checking "Frames", then save. Once enabled, you will need to verify that it is enabled for the…
  • Article

    Manage Default Group Theme

    Themes User interface customization is based on the concept of themes. Themes define the visual organization and styling for the community user experience. To learn more about the components and purposes…
  • Article

    Tour Tips

    For first-time Verint Community members, the platform offers the Tour Tips feature which points out important options and areas of your community. For example, here's a Tour Tip for Bookmarks: …
  • Article

    What are Ratings?

    Ratings help indicate which content is considered the best, or has the most Content Quality, as decided by the community. Verint Community's ratings service allows users to rate content with a five-star…
  • Article

    What is a calendar?

    A calendar in a group is where members can originate and/or manipulate events, activity stream reporting of all calendar and event activity, geocoding (location services), several options (invitation,…
  • Article

    What is a widget?

    Widgets are used by Verint Community to implement individual units of the user interface. Widgets are scripted, upgrade-safe, localizable, configurable, distributable, fully editable in the browser,…
  • Article

    What is friending and following?

    Telligent Community supports both friending and following other members. When you follow another member, you do not need that member's permission (however, they may be notified that you are following them…
  • Article

    What is the difference between Related / Recommended content, and how do they work?

    Related Content uses Solr's MoreLikeThis to determine what should be displayed. Recommended Content looks at ratings (Likes, Bookmarks and Subscriptions} to find content to recommend. For example: you…
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