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Verint Community 12.x
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Verint Community 12.x
User Documentation Verint Community 12.x User Documentation
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Verint Community 12.x User Documentation

Verint Community is a free and commercial community platform that provides an integrated suite of modern user experience applications (forums, wikis, blogs, ideation, media galleries, groups, profiles, calendaring and activity streams) and social services (likes, ratings, reviews, and comments) with a full user experience and RESTful platform APIs. Verint Community is commonly used for digital marketing communities, customer support communities, private member communities and internal employee networks. Verint Community can be run on-premises or in the cloud and Verint Community gives you 100% control of what your community looks like.

To get help with Verint Community, type details about your question in the search box above:

You can also browse documentation by the topics listed below.

  • Created 1 month ago
  • Updated 1 month ago
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  • Getting Started

  • Installation

  • Administration

  • Groups

  • Blogs

  • Forums

  • Media Galleries

  • Wikis

  • Calendars

  • Ideation

  • Knowledge Collections

  • Article Collections

  • General Features

  • Chat

  • Search Engine Optimization

  • Reporting

  • Customization and Integration

  • Troubleshooting

  • Release Notes

Recently Updated Articles
  • Article
    How to overwrite an existing permission?
    To overwrite a specific permission for a specific group type and site role. Navigate to Manage > Administration > Groups > Global Permissions Click the 'Overwrite Permissions' button. Groups to Overwrite : You can choose either to 'Overwrite…
  • Article
    How do I use permission templates?
    Permission templates are used to define permissions at the group level when creating new groups or can be used to update existing groups by overwriting existing permissions. Each group type (see What is a group? for more information on group types) can…
  • Article
    What are publish groups
    Publish groups are a set of articles that can be published as a single unit. This allows writing new or updating live articles before, for example, a new product release or upcoming event. Publish groups can be published manually or scheduled for a specific…
  • Article
    What is QAPage structured data?
    What is QAPage? Structured data is a set of data formats defined by Google to enable an improved display of search results for certain types of data. QAPage is the format defined for Question and Answer pages. A page that has proper QAPage markup will…
  • Article
    What are articles?
    Articles are version controlled documents that are intended to be reference martial for the community. An article can only have one published version, published versions can not be changed. Editing a published article creates a new version. How do I…
Most Helpful Articles
  • Article
    Release Notes for Community 12
    Version 12.0.0.15277 February 25, 2021 TE - 16204 - Fixed issue with articles helpfulness entities not being serializable for distributed cache TE-16457 - Fixed issuew with Embeddable "Category" field not being saved TE-16464 - Fixed issue with…
  • Article
    What is a Knowledge Collection?
    A knowledge collection is a collection of knowledge documents, or articles, that are authored in Verint Knowledge Management and pulled into Telligent Community for public consumption. A knowledge collection allows you to create filtered views of Knowledge…
  • Article
    What are the system requirements?
    Server Requirements Database Server Microsoft SQL 2016 or higher Web Servers Windows Server 2016* or higher .NET Framework Community 12.0 (or newer) requires a minimum of version 4.7.2 IIS configured as described below …
  • Article
    How do I manage helpfulness feedback?
    For feedback deemed helpful, there is no specific items to manage as it is simply an indication that the article provided value. For feedback that identified an article was not helpful, a user who has the ability to create, edit and/or delete articles…
  • Article
    How do I manage membership within a group?
    Group membership can be managed by navigating to the group, Manage > Manage Group > Members : The Members list shows all current effective members. Members can be members of the group either due to a direct inclusion or through a role-related inclusion…
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