Verint | Telligent Community
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Verint Community 12.x
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Verint Community 12.x
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  • -Reporting
    • Reports
    • Activity Categorization Matrix
    • Reporting Definitions
    • Content Definition
    • Views Definition
    • Reporting Filters
    • How do I enable Google Analytics on Verint Community?
    • Why are counts for Suggested and Verified Answers different on these two reports?
    • Why have my reports Flatlined?
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Article Reporting

Reports are a great way to see what's going on in your community and get insights into data like month-over-month trends, top contributors, participation levels and much more. Reporting is not technically historical, it is a snapshot that changes with the community.  It can be reset and removing content, members, or undoing activities in the community is reflected in reporting. 

Access to a report is determined by permissions granted to a role. By default all reports are accessible to administrators and group and application level reports are accessible to group owners. To see what permission are necessary review  each report  individually. 

Additional  Reporting Definitions .

To view reports:

  1. Click Pencil Icon > Administration
  2. Select Reporting from the navigation on the left

    Reporting screenshot
  • Article

    Activity Categorization Matrix

    As community participants, managers and moderators view and engage with other people as well as content within the community, reporting tracks these actions. For additional information please see Reporting…
  • Article

    Reporting Definitions

    Activity Performing an action within the community. See the Activity Categorization Matrix to see each activity that is considered an overall activity. Active Content Any content that has at least…
  • Article

    Content Definition

    Content inclusions Content includes: Blog post Forum thread Wiki page (including the default page when a wiki is created) Media gallery post Status message Calendar event Idea Content…
  • Article

    Views Definition

    Many of the reports include view counts for content. Unlike other web analytics solutions, Community does not use Javascript to log when a view occurs. Instead, it logs views only when specific widgets…
  • Article

    Reporting Filters

    Date Range Filter Filters a report to the specified date range. Options available are: Last 7 Days Last 30 Days This Month Last Month Last 3 Months This Year Last Year Custom Range…
  • Article

    How do I enable Google Analytics on Verint Community?

    In addition to the Reporting available within your community, Web Analytics is important to grow your community. Web Analytics will provide you with additional visitor data to identify what they are doing…
  • Article

    Why are counts for Suggested and Verified Answers different on these two reports?

    How come the following two reports, for the same Forum, are giving me different calculations for the exact same time period? These reports are actually reporting different information. The report…
  • Article

    Why have my reports Flatlined?

    Reporting will occasionally encounter data anomalies that cause the reporting to start rendering like the image below: The initial workaround is to reset reporting. To reset reporting, follow the…
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