Before you can connect a community to Verint Knowledge Management, you must be sure that you are running a Knowledge Management site that is version 15.3 or higher, are using or capable of using OpenAM as an authentication mechanism, and that your Telligent Community job service and web application servers can communicate with Knowledge Management using standard HTTP(S) requests. Configuration of your Knowledge Management site is beyond the scope of these articles. Please consult your Knowledge Management documentation for more information.
To configure your community to connect to Verint Knowledge Management, you must be signed into your community as a user in the Administrators role. Then as that user, access the administration area of your community.
Compatibility
The feature discussed in this article is only available in Telligent Community 10.2 and higher. It also requires that you are running a licensed version of Verint Knowledge Management Pro or Enterprise v15.3 or higher and OpenAM as the Knowledge Management API authentication provider.