Telligent Community
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Telligent Community 10.x
User Documentation How does Telligent ensure the quality of Telligent Community?
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  • +Telligent Community 10.x User Documentation
  • Changing system terminology
  • Community and GDPR
  • How are wiki page editing conflicts handled?
  • How can I adjust what makes a thread popular within forums?
  • How can I administer available emoticons and emoji?
  • How can I allow members to customize their homepage/dashboard?
  • How can I allow users to delete their own accounts?
  • How can I change the requirements for requesting friendships?
  • How can I configure how members can join the site and their initial experience?
  • How can I control the RSS feeds that are provided for a blog?
  • How can I control the types and sizes of files that members can upload?
  • How can I control types, number, and total storage allowance for files in a media gallery?
  • How can I control whether forum thread and reply authors can edit or delete their own posts?
  • How can I control which actions members can perform on a blog?
  • How can I control which actions members can perform within a forum?
  • How can I control which actions members can perform within a media gallery?
  • How can I control which types of files can be embedded within forum threads and replies?
  • How can I customize messaging to new members?
  • How can I customize the content in aggregate blog RSS feeds?
  • How can I customize the content or delivery time of email digest?
  • How can I customize the fields available on members’ profiles?
  • How can I diagnose a problem or get help?
  • How can I enable a guest blogger on a blog?
  • How can I enable authentication via Windows / Active Directory (AD)?
  • How can I enable multiple members to manage a single blog?
  • How can I enable single sign-on (SSO) with another Microsoft .net-based website?
  • How can I enable single sign-on (SSO)?
  • How can I enable support for emailing to start or reply to a forum thread?
  • How can I enable visitors to authenticate through Facebook?
  • How can I enable visitors to authenticate through Google?
  • How can I enable visitors to authenticate through LinkedIn?
  • How can I enable visitors to authenticate through Live Connect?
  • How can I enable visitors to authenticate through Salesforce?
  • How can I enable visitors to authenticate through Twitter?
  • How can I enable visitors to contact the owners of a group?
  • How can I hide a member's forum posts from the community?
  • How can I identify abuse or SPAM within the community?
  • How can I impersonate a user to act on their behalf?
  • How can I include forum behavior in an external website?
  • How can I integrate my community with other websites and services?
  • How can I join a group?
  • How can I limit who or when someone can comment or trackback on a blog post?
  • How can I make a thread stick to the top of the thread list within a forum?
  • How can I manage blog posts with Open Live Writer (formerly Windows Live Writer)?
  • How can I mirror content from another blog or RSS feed?
  • How can I moderate tags within an application?
  • How can I move content from one area of my community to another?
  • How can I prevent SPAM accounts from being created using the ReCaptcha service?
  • How can I prevent spam content from being shown on my community?
  • How can I provide new members with a default set of friends?
  • How can I rebrand my community in an upgrade-safe way?
  • How can I render previews of documents (Word, Excel, PowerPoint, PDFs) in my community?
  • How can I require acceptance of terms of service before member registration?
  • How can I set the default theme and theme selection options for all blogs?
  • How can I set the default theme and theme selection options for all groups?
  • How can I show or require additional profile fields to be completed when members join my community?
  • How can I specify which types of member avatars are allowed and the default member avatar?
  • How can I split a forum thread into multiple threads?
  • How can I start or stop the job service?
  • How can I stop receiving updates from a forum thread?
  • How can I synchronize Active Directory (AD) groups with Telligent Community roles?
  • How can I uninstall the job service?
  • How can I use snippets within blogs to save time or reuse content when writing posts?
  • How can I use the REST API to automate data migrations or data modifications?
  • How can I write blog posts using email?
  • How do I add a community member?
  • How do I add an Achievement?
  • How do I add an idea to an ideation?
  • How do I add or upload a file to a media gallery?
  • How do I administer members?
  • How do I allow users to export their data?
  • How do I ask a question or start a discussion in a forum?
  • How do I automatically create a blog for each new member of the community?
  • How do I ban or disapprove a member?
  • How do I cancel an event in a calendar?
  • How do I capture a forum thread to a wiki?
  • How do I change my avatar?
  • How do I change the types of threads or thread answer and auto-locking configuration for a forum?
  • How do I chat with another member?
  • How do I compare wiki page revisions?
  • How do I configure email integration?
  • How do I configure Telligent Community to meet the privacy requirement of my locale?
  • How do I connect my community to my Verint Knowledge Management site?
  • How do I control the type and functionality of content that can be posted on my community?
  • How do I control types and sizes of files that members can upload?
  • How do I control whether members can post status messages within a group?
  • How do I control which Active Directory (AD) fields are synchronized and editable on member profiles?
  • How do I create a custom page within a theme?
  • How do I create a group?
  • How do I create a Knowledge Collection?
  • How do I create a wiki page?
  • How do I create an application?
  • How do I create an event in a calendar?
  • How do I create rules to automate my community?
  • How do I customize direct communication options such as email, notifications, and private messages?
  • How do I customize email sent from the community?
  • How do I customize the look and feel of my community?
  • How do I delete a blog post?
  • How do I delete a group?
  • How do I delete a Wiki Page?
  • How do I delete an application?
  • How do I delete an event from a calendar?
  • How Do I Deploy my Site to Microsoft Azure?
  • How do I edit a blog post?
  • How do I edit a file or URL in a media gallery?
  • How do I edit a forum thread or reply?
  • How do I edit a wiki page?
  • How do I edit an Achievement?
  • How do I embed custom forms in my community?
  • How do I enable moderation within a forum?
  • How do I enable moderation within a media gallery?
  • How do I enable visitors to contact me through my blog?
  • How do I export my data?
  • How do I get to the administration panel?
  • How do I get to the contextual management panel?
  • How do I implement single sign-on (SSO) with an existing authentication system using cookies?
  • How do I insert a poll into content?
  • How do I install chat support?
  • How do I install Telligent Community?
  • How do I lock a wiki page?
  • How do I manage advertisements in my community?
  • How do I manage comments?
  • How do I manage licenses?
  • How do I manage membership within a group?
  • How do I manage registrations for a calendar event?
  • How do I manage roles and permissions to control what members can do on the community?
  • How Do I Migrate My Existing File Storage to Azure?
  • How do I moderate a forum to move, split, merge, lock threads?
  • How do I moderate content a member creates?
  • How do I monitor the health of my community?
  • How do I preview UI changes in the community?
  • How do I register for an event?
  • How do I rename, change the avatar, or move a group?
  • How do I revert to a previous version of a wiki page?
  • How do I see download counts of files in a media gallery?
  • How do I send an ad-hoc mass email to community members?
  • How do I set the default timezone and date/time formats for my community?
  • How do I setup an about page for a blog?
  • How do I store some files in different locations than others?
  • How do I translate my community?
  • How do I update the status of an idea?
  • How do I upgrade Telligent Community?
  • How do I upgrade the user experience of my community?
  • How do I use the content editor?
  • How do I use wiki link syntax?
  • +How do I view reports?
  • How do I vote on ideas?
  • How do I write a blog post?
  • How does moderation and abuse work?
  • How does Telligent Community support mobile devices?
  • How does Telligent ensure the quality of Telligent Community?
  • How should I define groups and applications in my community?
  • How should I store user contributed media?
  • How should I support multiple languages on my community?
  • Release Notes
  • What are jobs?
  • +What are the system requirements?
  • What best practices should be followed when customizing the user interface?
  • What is a blog?
  • What is a calendar?
  • What is a forum thread?
  • What is a forum?
  • What is a gallery?
  • What is a group?
  • What is a hashtag?
  • What is a Knowledge Document?
  • What is a mention?
  • What is a theme?
  • What is a wiki?
  • What is an Achievement?
  • What is an activity stream?
  • What is an application?
  • What is chat?
  • What is document preview?
  • What is featured content?
  • What is friending and following?
  • What is ideation?
  • What is liking?
  • What is private messaging?
  • What is RSS?
  • What is the question and answer workflow in forums?
  • What type of video files can I embed in my community?
  • What types of videos can I embed in or attach to content?

How does Telligent ensure the quality of Telligent Community?

Our quality assurance strategy is centered on continually evolving our testing process to prevent bugs from being created as the software is developed or from being encountered by our customers. We use a combination of developer tests (unit and integration), extensive manual testing and a number of automated tools to validate that our products function properly. We are also using our products in real-world scenarios as they're being actively developed, which helps us to identify problems before our customers do.

Test plans

Manual test plans lay out individual test cases to check correct functionality around our various products. We divide our test plans into two parts: P0 and Depth. P0 tests are "line of death" checks which ensure proper behavior of critical features or functionality. We run P0 testing on our components on a weekly basis. Depth tests are much more time-consuming and check important but less critical functionality.

Automated testing

For automated testing, we use a variety of tools to create a suite of tests that are repeatable and can be run with the click of a button. These suites ensure features work as advertised, and also provide a safety net against regressions. These automated tests are run against our system on a regular basis.

We have a range of automated tests across all our products and components. We use unit tests to check small, discrete functionality within components of our software. Integration tests check behavior between system components such as REST Web services. Functional tests ensure user features to operate correctly.

Manual testing

Our manual test strategy uses extensive and continually updated test plans to cover our products with formal test cases. We take care to test our products on all supported platforms and browsers. We also make use of our Quality Assurance team's experience by unleashing them in ad hoc exploratory testing to carefully examine different areas of our products.

Ad hoc testing

Ad hoc testing encourages our team to use their experience and knowledge of the system to explore areas of the system which may not fall under automated or manual test plans. Ad hoc testing takes place during many different phases of our work including manual test passes, bug validation, and general exploratory testing.

Developer unit and integration tests

Developers are responsible for writing unit tests and any necessary integration tests to validate portions of the work they do. 

Functional tests

The QA team performs core function testing via automated browser sessions. These tests guarantee proper functionality and provide another regression safety net - but it is the user interface itself instead of at the web services layer like the REST integration tests.

Platform test matrix

Telligent products run on several different platforms, so we cover a number of different combinations of platforms and browsers during our testing. 

Using our own product day in, day out

We use our own product on this site. This allows us to get immediate feedback from real users on new features: Are the features working as expected? Do they fill a real need? We get users who exercise the system in ways our test plan doesn’t cover. This helps us find bugs we might have otherwise missed, and it helps us expand our test plan with those new use cases.

Delivering well-tested product releases

We are constantly testing our products as they are being developed; however, we focus carefully on testing during our release-for-delivery process. Every product package gets additional attention as it is completed and readied for release to our customers.

In addition to the regular testing already discussed, our major releases undergo several additional test passes where the entire product development team focuses on executing detailed test passes on each of our Release Candidate packages. This final vetting ensures we’re getting additional levels of exposure to the entire system.

Telligent also releases hotfixes for our products. These versions hold incremental fixes we release to our customers in between regular product versions. Our hotfix releases undergo the same level of testing as our regular releases do; however, we also take care to specifically validate each issue we’re resolving in that release.

Moving forward

We are committed to continuing the expansion of our testing, both manual and automated. We’re aggressively using customer feedback to evolve our testing plans as we resolve issues identified in our support forums, custom services, and formal support chains. Additionally, each new unit of development drives test cases specific to that work.

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