To enable Telligent Community to send or receive email, navigate to Administration > Site > Email Options:
This form provides all of the configuration to connect Telligent Community to your email service provider:
Click Save to apply the settings.
The mail gateway functionality enables Telligent Community to read incoming email against a "catch all" email address and associate incoming email to actions within the community such as new threads or replies in forums or new blogs posts. The setup of mail gateway requires the ability to create a catch all email address and to configure the job that collects incoming email.
Telligent Community has a few ways to configure incoming email:
To configure it, go to the Start Menu and under Administration Tools and choose "Internet Information Services Manager." Expand the sidebar and you will see SMTP Virtual Server. Open its properties by right-clicking on it and going to Properties. First, ensure it is configured to use the IP Address for the domain (groups.company.com in our case).
Next, go to the Domains item in the sidebar under the SMTP Virtual Server. The default entry likely corresponds to the computer's name. If it isn't the subdomain for Telligent, then go to Actions, New, Domain and create a new Alias entry for the Telligent subdomain. This will allow it to receive email for both the default name, and the Telligent subdomain.
Finally, open up the options on the default domain entry and take note of the drop directory setting. This is the location where the SMTP server will write all of the messages that it receives, so this will be where Telligent Community will read messages from.When configuring the email retrieval job in the next step, enter the drop directory into the Messages Drop Directory configuration.
Ensure the MX record for the domain/site is pointing to the job server IP running SMTP and make sure the SMTP port 25 is open to receive emails.
Ensure that the Email Retrieval job is enabled by going to Administration > Jobs > Jobs > Email Retrieval and ensure that the Enabled checkbox is checked. The other configuration options provides options to enable catch all email addresses:
Click Save to commit any changes.