Telligent Community Management Basics

This content applies to Telligent Community 9.0 and later versions

Welcome to the Community Management Basics course for Telligent Community. The primary objective of the Community Management Basics course is to learn some of the basic concepts within Telligent Community that will be used as you manage your online community.

</p><div style="clear:both;"></div></div> <div class="content-tags"> <ul class="tag-list"> <li class="tag-item"> <a href="/community/10/w/manager-training/tags/community%2bmanagement" rel="tag">community management</a> </li> <li class="tag-item"> <a href="/community/10/w/manager-training/tags/training" rel="tag">training</a> </li> <li class="tag-item"> <a href="/community/10/w/manager-training/tags/administration" rel="tag">administration</a> </li> </ul> </div> <div class="actions"> <div class="ui-links navigation-list" data-minlinks="3" data-direction="horizontal" data-maxlinks="3"> <ul class="navigation-list"> <li class="navigation-list-item like"> </li> <li class="navigation-list-item"><a href="mailto:?subject=Telligent Community Management Basics&body=https://community.telligent.com/community/10/w/manager-training" class="internal-link email-post"><span></span>Share</a></li> <li class="navigation-list-item"><a href="/community/10/w/manager-training/52691/defaultwikipage/history" class="internal-link wiki-page-history"><span></span>History</a></li> <li class="navigation-list-item"> <a href="#" data-more>More</a> </li> <li class="navigation-list-item"> <a href="#" data-cancel>Cancel</a> </li> </ul> </div> </div> </div> </div> <div class="content-fragment-footer"></div> </div> </div> </div> </div> <div class="layout-footer"></div> </div><input type="hidden" name="_p_state" id="_p_state" value="" /></div> <div class="single-column footer-fragments evolution-reflow-container" data-related="_f_page" id="_f_singlecolumn" style = "display:none"></div><div class="footer-fragments evolution-reflow-container" data-related="_f_singlecolumn" id="_f_page" data-reflow-width="670"><div class="layout"> <div class="layout-header"></div> <div class="layout-content content" id="_f_layout"><div class="layout-region content" id="_f_content"> <div class="layout-region-inner content"><div class="content-fragment site-footer no-wrapper responsive-1 " id="footer-972" data-reflow="_f_content,_f_singlecolumn,1,1,0"> <div class="content-fragment-content"> <div class="site-footer-column configured"> <ul class="navigation-list"> <li class="navigation-list-item"> <a href="https://telligent.com" >Telligent</a> </li> <li class="navigation-list-item"> <a href="https://www.telligent.com/telligent-professional-services/" >Professional Services</a> </li> <li class="navigation-list-item"> <a href="https://www.telligent.com/support/" >Submit a Support Case</a> </li> <li class="navigation-list-item"> <a href="https://www.telligent.com/become-a-partner/" >Become a Partner</a> </li> <li class="navigation-list-item"> <a href="https://www.telligent.com/get-a-demo/" >Request a Demo</a> </li> <li class="navigation-list-item"> <a href="https://www.telligent.com/about/contact/" >Contact Us</a> </li> </ul> </div> <div class="site-footer-column synchronized" id="footer-972_synchronizedLinksContainer"></div> <div class="site-footer-column generic user-defined-markup about"> <ul> <li><a href="https://www.telligent.com/about-us/">About</a></li> <li><a href="https://www.telligent.com/privacy-policy/">Privacy Policy</a></li> <li><a href="https://www.telligent.com/terms-of-use/">Terms of use</a></li> <li>Copyright 2018 <a href="http://verint.com/">Verint, Inc.</a></li> <li>Powered by <a href="http://telligent.com/">Telligent Community</a></li> </ul><div style="clear:both;"></div> </div> </div> <div class="content-fragment-footer"></div> </div> <div id="footer-951"></div> <div id="footer-952"></div> <div id="footer-953"></div> </div> </div> </div> <div class="layout-footer"></div> </div><input type="hidden" name="_f_state" id="_f_state" value="" /></div> <script type="text/javascript" src="/cfs-filesystemfile/__key/defaultwidgets/7bb87a0cc5864a9392ae5b9e5f9747b7-c9932b3229d8453892c87cef53db657e/ui.js?_=636762173724026555"></script> <script type="text/html" id="header-957_site-banner-list-template"> <div> <div class="multiple-column-list columns-1"> <div class="multiple-column-item column-1"> <ul class="content-list content"> </ul> <div class="loading"><span class="ui-loading"></span></div> <% if(footerContent) { %> <div class="content-list-footer"> <%= footerContent %> </div> <% } %> </div> </div> </div> </script> <script type="text/html" id="header-957_site-banner-notification-preferences-template"> <div class="notification-preference"> <span class="description">Do not notify me when someone <strong><%: notificationTypeName %></strong>?</span> <a href="#" class="confirm internal-link button submit-button" data-notificationtypeid="<%: notificationTypeId %>">Confirm</a> <a href="#" class="cancel internal-link button submit-button">Cancel</a> </div> </script> <script type="text/html" id="header-957_site-banner-bookmark-filter-template"> <ul class="navigation-list filter"> <% if(contentTypeIds && contentTypeIds.length > 0) { %> <li class="navigation-item conversations"> <a class="internal-link" href="#" data-contenttypeids="<%: contentTypeIds %>">Content</a> </li> <% } %> <% if(applicationContentTypeIds && applicationContentTypeIds.length > 0) { %> <li class="navigation-item conversations"> <a class="internal-link" href="#" data-contenttypeids="<%: applicationContentTypeIds %>">Application</a> </li> <% } %> <% if(containerTypes && containerTypes.length > 0) { %> <% foreach(containerTypes, function(containerType) { %> <li class="navigation-item conversations"> <a class="internal-link" href="#" data-contenttypeids="<%: containerType.id %>"><%: containerType.name %></a> </li> <% }); %> <% } %> </ul> </script> <script type="text/html" id="header-957_site-banner-user-template"> <div class="user " <div> <div class="avatar"> <img src="/cfs-filesystemfile/__key/communityserver-components-imagefileviewer/communityserver-components-avatars-00-00-00-18-50/4TWGN5FHZOHW.png_2D00_40x40x2.png?_=636762175986139097" /> </div> <span class="user-name"> Anonymous </span> </div> </div> <ul class="navigation-list user"> </ul> </script> <script type="text/html" id="header-957_site-banner-search-filter-template"> <% if(places && places.length > 0) { %> <ul class="navigation-list filter"> <% foreach(places, function(place) { %> <li class="navigation-item"> <a class="place internal-link" href="#" data-key="<%: place.key %>" data-value="<%: place.value %>" data-searchparam="<%: place.searchParameter %>" data-searchvalue="<%: place.searchValue %>"><%= place.name %></a> <% }); %> </ul> <% } %> <% if(filters && filters.length > 0) { %> <ul class="navigation-list filter"> <% foreach(filters, function(filter) { %> <li class="navigation-item"> <a class="type internal-link" href="#" data-key="<%: filter.key %>"><%= filter.name %></a> </li> <% }); %> </ul> <% } %> </script> <script type="text/javascript"> jQuery(function(){ jQuery.telligent.evolution.widgets.siteBanner.register({ wrapper: '#header-957', messagePrefix: 'widget.header-957.', userPopupTemplate: 'header-957_site-banner-list-template', banner: jQuery('#header-957_banner'), handheldSearchFieldsLink: jQuery('#header-957_handheldSearchFieldsLink'), handheldSearchFields: jQuery('#header-957_handheldSearchFields'), handheldBannerLinksLink: jQuery('#header-957_handheldBannerLinksLink'), handheldBannerLinks: jQuery('#header-957_handheldBannerLinks'), handheldBannerLinksCount: jQuery('#header-957_handheldBannerLinksCount'), bannerSiteLinks: jQuery('#header-957_bannerSiteLinks'), handheldSiteLinksLink: jQuery('#header-957_handheldSiteLinksLink'), handheldSiteLinks: jQuery('#header-957_handheldSiteLinks'), siteNavigationType: 'custom', siteNavigationUrl: '/utility/scripted-file.ashx?_cf=custom.vm\u0026_fid=957\u0026_wid=header-957\u0026_ct=header\u0026_cp=\u0026_ctt=c6108064af6511ddb074de1a56d89593\u0026_ctc=d1713c9d290c46549ae3830d2104e169\u0026_ctn=3fc3f82483d14ec485ef92e206116d49\u0026_cc=0\u0026_ipd=10\u0026_pcurl=~%2Fcommunity%2F10%2Fw%2Fmanager-training', siteNavigationTemplate: 'header-957_site-banner-list-template', siteNavigationLink: jQuery('#header-957_site'), siteNavigationTitle: '' , siteNavigationCustomItems: [ { label: 'News \u0026amp; Updates', url: '/blog/' } , { label: 'Questions', url: '/p/all-questions' } , { label: 'Documentation', url: '/p/all-documentation' } , { label: 'Telligent Community', url: 'https://community.telligent.com/community/' } , { label: 'All Groups', url: 'https://community.telligent.com/g/' } ] , searchFields: jQuery('#header-957_searchFields'), searchTemplate: 'header-957_site-banner-list-template', searchUrl: '/utility/scripted-file.ashx?_cf=search.vm\u0026_fid=957\u0026_wid=header-957\u0026_ct=header\u0026_cp=\u0026_ctt=c6108064af6511ddb074de1a56d89593\u0026_ctc=d1713c9d290c46549ae3830d2104e169\u0026_ctn=3fc3f82483d14ec485ef92e206116d49\u0026_cc=0\u0026_ipd=10\u0026_pcurl=~%2Fcommunity%2F10%2Fw%2Fmanager-training', searchInput: jQuery('#header-957_Search'), searchFooterContent: '\u003ca data-messagename=\"widget.header-957.advancedsearch\" class=\"right\" id=\"header-957_advancedsearch\" href=\"#\"\u003eAdvanced search\u003c/a\u003e', searchFilterTemplate: 'header-957_site-banner-search-filter-template', searchAdvancedUrl: '/search?{0}', searchAdvancedUserUrl: '/members?{0}', searchFilterContentName: 'Content', searchFilterGroupsName: 'Groups', searchFilterPeopleName: 'People', searchPlaceApplicationId: '7b6d5ea9-6072-4c77-b7eb-ec15a47486c7' , searchPlaceApplicationName: 'In Manager Training' , searchPlaceGroupId: 'd1713c9d-290c-4654-9ae3-830d2104e169' , searchPlaceGroupLocalId: '1773' , searchPlaceGroupName: 'In Telligent Community 10.x' , searchPlaceAnywhereName: 'Anywhere', advancedSearchId: 'header-957_advancedsearch', searchShowPeople: false, bannerLinks: jQuery('#header-957_bannerLinks'), notificationsTemplate: 'header-957_site-banner-list-template', notificationsUrl: '/utility/scripted-file.ashx?_cf=notifications.vm\u0026_fid=957\u0026_wid=header-957\u0026_ct=header\u0026_cp=\u0026_ctt=c6108064af6511ddb074de1a56d89593\u0026_ctc=d1713c9d290c46549ae3830d2104e169\u0026_ctn=3fc3f82483d14ec485ef92e206116d49\u0026_cc=0\u0026_ipd=10\u0026_pcurl=~%2Fcommunity%2F10%2Fw%2Fmanager-training', notificationsLink: jQuery('#header-957_notifications'), notificationsUnread: 0, notificationListFooterContent: '\u003ca href=\"$core_v2_urls.Notifications()\" class=\"view-all left\"\u003eView all\u003c/a\u003e\u003ca class=\"right\" href=\"${notificationSettingsUrl}\"\u003eSettings\u003c/a\u003e', notificationPreferenceTemplate: 'header-957_site-banner-notification-preferences-template', notificationssUnreadCountMessageSingular: 'You have {0} unread notification', notificationssUnreadCountMessagePlural: 'You have {0} unread notifications', conversationsTemplate: 'header-957_site-banner-list-template', conversationsUrl: '/utility/scripted-file.ashx?_cf=conversations.vm\u0026_fid=957\u0026_wid=header-957\u0026_ct=header\u0026_cp=\u0026_ctt=c6108064af6511ddb074de1a56d89593\u0026_ctc=d1713c9d290c46549ae3830d2104e169\u0026_ctn=3fc3f82483d14ec485ef92e206116d49\u0026_cc=0\u0026_ipd=10\u0026_pcurl=~%2Fcommunity%2F10%2Fw%2Fmanager-training', conversationsLink: jQuery('#header-957_conversations'), conversationsUnread: 0, conversationNotificationTypeId: '84e4c0a7-3a17-4dfe-b8a0-d7038aa04a84', conversationListFooterContent: '\u003ca href=\"${core_v2_urls.Conversations()}\" class=\"left\"\u003eView all\u003c/a\u003e\u003ca href=\"#\" data-messagename=\"widget.header-957.startconversation\" class=\"right\"\u003eNew message\u003c/a\u003e', conversationsUnreadCountMessageSingular: 'You have {0} unread message', conversationsUnreadCountMessagePlural: 'You have {0} unread messages', conversationNewConversationUrl:'/user/conversations?New=True', bookmarksTemplate: 'header-957_site-banner-list-template', bookmarksUrl: '/utility/scripted-file.ashx?_cf=bookmarks.vm\u0026_fid=957\u0026_wid=header-957\u0026_ct=header\u0026_cp=\u0026_ctt=c6108064af6511ddb074de1a56d89593\u0026_ctc=d1713c9d290c46549ae3830d2104e169\u0026_ctn=3fc3f82483d14ec485ef92e206116d49\u0026_cc=0\u0026_ipd=10\u0026_pcurl=~%2Fcommunity%2F10%2Fw%2Fmanager-training', bookmarksLink: jQuery('#header-957_bookmarks'), bookmarksListFooterContent: '\u003ca class=\"left\" href=\"${bookmarksUrl}\"\u003eView all\u003c/a\u003e', bookmarksContentTypes: '$core_v2_encoding.JavascriptEncode($contentTypes)', bookmarksApplicationContentTypes: '$core_v2_encoding.JavascriptEncode($applicationContentTypes)', bookmarksContainerContentTypes: '$core_v2_encoding.JavascriptEncode($containerContentTypes)', bookmarksFilterTemplate: 'header-957_site-banner-bookmark-filter-template', bookmarksIsBookmarked: false , bookmarksCurrentContentId: '', bookmarksBookmarks: 'Bookmarks', bookmarkAdded: 'Bookmark added', bookmarkRemoved: 'Bookmark removed', userContentTemplate: 'header-957_site-banner-user-template', userLink: jQuery('#header-957_user'), viewType: 'all' }); }); </script> <script> jQuery(function(j){ var isHome = false ; var parents = j('#header-956_parentNavigation'); var applications = j('#header-956_applicationNavigation'); function expand(links) { links.uilinks('reconfigure', { maxLinks: 100 }); } function collapse(links) { links.uilinks('reconfigure', { maxLinks: 0 }); } j.telligent.evolution.messaging.subscribe('theme.social.scrolled', function(){ collapse(parents); collapse(applications); }); j.telligent.evolution.messaging.subscribe('theme.social.unscrolled', function(){ if(isHome) { expand(parents); expand(applications); } else { expand(parents); collapse(applications); } }); }); </script> <script type="text/javascript" src="/cfs-filesystemfile/__key/defaultwidgets/7bb87a0cc5864a9392ae5b9e5f9747b7-23efcf2931104e89a2bb43a57f52f2d3/ui.js?_=636762173710575997"></script> <script type="text/javascript"> jQuery(document).ready(function(j) { j.telligent.evolution.widgets.wikiPageHierarchy.register({ hierarchy: j('#fragment-40492_hierarchy'), pagesUrl: '/utility/scripted-file.ashx?_cf=pages.vm\u0026_fid=40492\u0026_wid=fragment-40492\u0026_ct=page\u0026_cp=wikis-pagelist\u0026_ctt=c6108064af6511ddb074de1a56d89593\u0026_ctc=d1713c9d290c46549ae3830d2104e169\u0026_ctn=3fc3f82483d14ec485ef92e206116d49\u0026_cc=0\u0026_ipd=0\u0026_pcurl=~%2Fcommunity%2F10%2Fw%2Fmanager-training', wikiId: 785, wrapper: '#fragment-40492' }); }); </script> <script>jQuery.telligent.evolution.template.register('footer-972_synchronizedLinksTemplate',function(h,d){var s=[];with(d){with(h){s.push(' <ul class=\"navigation-list\">\n '); foreach(links, function(link) { s.push('\n <li class=\"navigation-list-item\">\n <a href=\"');s.push(escape(String( link.url )));s.push('\">');s.push(String( link.label ));s.push('<\/a>\n <\/li>\n '); }); s.push('\n <\/ul>\n ');}}return s.join('');});</script> <script type="text/javascript"> jQuery(function(j){ var synchronizedLinksTemplateId = 'footer-972_synchronizedLinksTemplate'; var synchronizedLinksContainerId = 'footer-972_synchronizedLinksContainer'; j.telligent.evolution.messaging.subscribe('navigation.siteNavigationContent', function(data){ j('#' + synchronizedLinksContainerId).html(j.telligent.evolution.template(synchronizedLinksTemplateId)({ links: data.items })); }); }); </script> <script type="text/javascript" src="/cfs-filesystemfile/__key/defaultwidgets/7bb87a0cc5864a9392ae5b9e5f9747b7-212f71d69e37457887f33f32918f6ae2/ui.js?_=636762173710676768"></script> <script type="text/javascript"> jQuery(function(){ jQuery.telligent.evolution.widgets.userHover.register({ getUserInformationUrl: '/utility/scripted-file.ashx?_cf=get-user-information.vm\u0026_fid=951\u0026_wid=footer-951\u0026_ct=footer\u0026_cp=\u0026_ctt=c6108064af6511ddb074de1a56d89593\u0026_ctc=d1713c9d290c46549ae3830d2104e169\u0026_ctn=3fc3f82483d14ec485ef92e206116d49\u0026_cc=0\u0026_ipd=10\u0026_pcurl=~%2Fcommunity%2F10%2Fw%2Fmanager-training', getRecentActivityUrl: '/utility/scripted-file.ashx?_cf=get-recent-activity.vm\u0026_fid=951\u0026_wid=footer-951\u0026_ct=footer\u0026_cp=\u0026_ctt=c6108064af6511ddb074de1a56d89593\u0026_ctc=d1713c9d290c46549ae3830d2104e169\u0026_ctn=3fc3f82483d14ec485ef92e206116d49\u0026_cc=0\u0026_ipd=10\u0026_pcurl=~%2Fcommunity%2F10%2Fw%2Fmanager-training' }); }); </script> <script type="text/html" id="footer-953_tip_template"> <div class="tourtip"> <div class="tourtip-message"> <%= message %> </div> <ul class="tourtip-actions"> <% if(state.index() > 0) { %> <li> <a href="#" class="tourtip-previous">Previous</a> </li> <% } %> <% if(state.index() < (state.count() - 1)) { %> <li> <a href="#" class="tourtip-next">Next</a> </li> <% } %> <% if(state.index() === (state.count() - 1)) { %> <li> <a href="#" class="tourtip-finish">Ok, got it!</a> </li> <% } else { %> <li> <a href="#" class="ui-tip tourtip-skip" title="Continue this tour in 24 hours.">Later</a> </li> <% } %> </ul> </div> </script> <script type="text/javascript" src="/cfs-filesystemfile/__key/defaultwidgets/7bb87a0cc5864a9392ae5b9e5f9747b7-22e271b19ea14e54a503441c1f4f167e/ui.js?_=636762173710326373"></script> <script type="text/javascript"> jQuery(function(){ jQuery.telligent.evolution.widgets.tourTips.register({ tipTemplate: 'footer-953_tip_template', minWidth: 750, suppressDuration: 86400 }); }); </script> <script> (function(i,s,o,g,r,a,m){i['GoogleAnalyticsObject']=r;i[r]=i[r]||function(){ (i[r].q=i[r].q||[]).push(arguments)},i[r].l=1*new Date();a=s.createElement(o), m=s.getElementsByTagName(o)[0];a.async=1;a.src=g;m.parentNode.insertBefore(a,m) })(window,document,'script','//www.google-analytics.com/analytics.js','ga'); ga('create', 'UA-62097232-2', 'auto'); ga('send', 'pageview'); </script>  <script src="/onlineopinionV5.9.11/oo_conf.js"></script> </body> </html>