- Tracing
- Exporting exceptions
- Exporting the diagnostics report
- Using the TCOM forums
- Contacting Support
Tracing reports the accessing user's web requests To obtain one, navigate to Pencil tool, Administration, Monitoring > Tracing. This report cannot be exported. This page is available at Pencil tool > Administration > Monitoring > Tracing.
Exceptions report the logged items that were unsuccessful in some way. It can be filtered by day, regardless of occurrence, and date.The Exceptions report will be sent to your downloads folder.
The Diagnostics report gives you exceptions, stack traces, and other information. You can export this report and check it for relevant information. It is located at Pencil tool > Administration > About.
If you have a problem, searching Telligent.com for the question can yield similar forum threads that might illuminate or solve the problem you're experiencing.
An event is a manually or automatically executed task or command in Telligent Community, such as a login. The event logs record server information, creations, updates, and deletions (that is, anything that changes an object's state in the database). When records are written, they include both User ID and the impersonated User ID when appropriate.
The event logs record every event in Telligent Community and provide you with the event information such as event ID, message, event date, and other particulars. You can perform a query of events by date range or event type. The logs are important for troubleshooting your system. If you contact Support to help you troubleshoot a problem, the log can help pinpoint any problems.