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Verint Community 11.x
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User Documentation Community and GDPR
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  • Verint Community 11.x User Documentation
  • +How do I install Telligent Community?
  • Getting Started
  • -General Topics
    • -Community and GDPR
      • How can I allow users to delete their own accounts?
    • How can I customize messaging to new members?
    • How do I use the content editor?
    • +What types of videos can I embed in or attach to content?
    • What is liking?
    • How can I administer available emoticons and emoji?
    • What is featured content?
    • How can I configure how members can join the site and their initial experience?
    • How do I manage comments?
    • How to: load images inline
    • What is a mention?
    • What is document preview?
    • What is an activity stream?
    • How does Telligent Community support mobile devices?
    • +What is friending and following?
    • Synonyms
    • What is chat?
    • How should I store user contributed media?
    • How can I integrate my community with other websites and services?
    • What is a hashtag?
    • How do I insert a poll into content?
    • How do I embed custom forms in my community?
    • How can I use the REST API to automate data migrations or data modifications?
    • What is RSS?
    • How do I export my data?
    • How do I configure Telligent Community to meet the privacy requirement of my locale?
    • How can I render previews of documents (Word, Excel, PowerPoint, PDFs) in my community?
    • How do I store some files in different locations than others?
    • How to avoid illegible image uploads
  • +How do I get to the administration panel?
  • +How do I administer members?
  • +How do I change permissions?
  • +What is an application?
  • +What is a group?
  • How should I define groups and applications in my community?
  • +What is a forum?
  • +What is a blog?
  • +What is a gallery?
  • +What is a wiki?
  • +What is a calendar?
  • +What is ideation?
  • +What is a Knowledge Collection?
  • +How do I view reports?
  • +What is a theme?
  • +What is an Achievement and how do I change or manage Achievements?
  • +How can I enable single sign-on (SSO)?
  • +How do I install chat support?
  • +How do I configure email integration?
  • +How do I translate my community?
  • How do I configure automations for my community?
  • +How can I identify abuse or SPAM within the community?
  • +Community Troubleshooting Guide
  • +How do I monitor the health of my community?
  • +Release Notes for Community 11
  • Accessibility
  • What are Points and how do I change or manage points?
  • Change system defaults for locking out users
  • How do I assign a site role to a user?
  • How do I change my password?
  • How do I change the options in my user profile?
  • How do I configure the available profile options?
  • How do I create an API key?
  • How do I customize my community in an upgrade-safe way?
  • How do I edit my profile?
  • How do I enable Google Analytics on Verint Community?
  • How do I show embedded tweets with videos (or pictures)?
  • IFRAME inclusion in the community
  • Shortened URLs
  • What are profile fields and how do I manage them?
  • What are Ratings?
  • What are the SEO features in Verint Community?
  • What is a leaderboard?
  • What is the difference between Related / Recommended content, and how do they work?

Community and GDPR

This article will help you understand and configure features to support applicable GDPR requirements within your community.

Right to Erasure ('Right to be Forgotten')

As a community manager, how do I delete a user and their personal data from the community?

Community managers have multiple options when deleting a user from the community. They may choose to delete the user and all of their content or anonymize their content by reassigning their contributions to a "former member" account. In both cases, the user's personal data is always removed. Note: If personal data is posted within content (example. forum thread) that information is not removed in the case of anonymization. 

Can users delete their own data (self-delete) and leave the community?

Yes. You can optionally allow users to delete their own accounts without community manager assistance. When enabled, users will have a "Delete my account" option in their profile settings page. When an account is removed this way, the user's contributions are assigned to the "former member" account and all of their personal data is removed. Note: If personal data is posted within content (example. forum thread) that information is not removed in the case of anonymization. 

Data Portability

As a community manager, can I export users' data?

Yes. Community managers can use the member management to export users' data. See "How can administrators export a user's data" section of this article to learn more.  

Can users export their own data without asking the community manager?

Yes. You can optionally enable users to initiate a data export on their own. When enabled, users will have an "Export my data" option in their profile settings. When the export is requested and completed, the user receives a private message with a time-sensitive (four days by default) export that contains all of their community data.

Consent for processing personal data

Can I track user consent to terms of service and privacy?

Community offers a way to track consent for overall site terms of service and privacy acceptance. Read this article to learn more. 

Does Community track historical user consent?

Community only stores the last time a user consented. Tracking historical acceptance is feasible using a customization. 

Other

Can users delete any single piece of content they have authored?

Deleting content is based on permission and roles in the platform. Under most situations, non-permission elevated users can delete their posts if there have been no responses. To handle all potential delete scenarios (example: accidentally posted private information) you may want to offer a process to request content to be removed - e.g. email a community manager.  

Our GDPR strategy goes beyond our online community. Can I automate and/or be notified of necessary actions (example: user delete, user exports)?

Yes. Community offers a REST APIs for deleting users. Using webhooks, external systems can be notified of export request completion and user deletes.

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