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Verint Community 11.x
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User Documentation How do I monitor the health of my community?
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  • Verint Community 11.x User Documentation
  • +How do I install Telligent Community?
  • Getting Started
  • +General Topics
  • +How do I get to the administration panel?
  • +How do I administer members?
  • +How do I change permissions?
  • +What is an application?
  • +What is a group?
  • How should I define groups and applications in my community?
  • +What is a forum?
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  • +What is a wiki?
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  • +What is ideation?
  • +What is a Knowledge Collection?
  • +How do I view reports?
  • +What is a theme?
  • +What is an Achievement and how do I change or manage Achievements?
  • +How can I enable single sign-on (SSO)?
  • +How do I install chat support?
  • +How do I configure email integration?
  • +How do I translate my community?
  • How do I configure automations for my community?
  • +How can I identify abuse or SPAM within the community?
  • +Community Troubleshooting Guide
  • -How do I monitor the health of my community?
    • How does Telligent ensure the quality of Telligent Community?
  • +Release Notes for Community 11
  • Accessibility
  • What are Points and how do I change or manage points?
  • Change system defaults for locking out users
  • How do I assign a site role to a user?
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  • How do I change the options in my user profile?
  • How do I configure the available profile options?
  • How do I create an API key?
  • How do I customize my community in an upgrade-safe way?
  • How do I edit my profile?
  • How do I enable Google Analytics on Verint Community?
  • How do I show embedded tweets with videos (or pictures)?
  • IFRAME inclusion in the community
  • Shortened URLs
  • What are profile fields and how do I manage them?
  • What are Ratings?
  • What are the SEO features in Verint Community?
  • What is a leaderboard?
  • What is the difference between Related / Recommended content, and how do they work?

How do I monitor the health of my community?

There are two ways you can monitor your community health. The first way shows an overview of your community's health, as interpreted for vitality, in  Community Health Summary

The second way to monitor its health is in the monitoring-related Verint Community options.

For example, Jobs (located at Administration > Monitoring > Jobs) will give you a list of all jobs, their scheduled operation, and their outcome. An error, depending upon type, can show up in the Exceptions log or in the errors log in JavaScript.

Events will give you a link to the Events log that shows failed operations, messages, event date(s), machine name, event ID, event type, and Settings ID.

Tracing must already be started awhile before the event you want to look for is visible in Tracing. If Tracing is already on when the event happens, it will be readily visible on the page. 

Diagnostics is a downloaded report like the following screen capture:

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