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User Documentation How do I allow users to export their data?
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  • Verint Community 11.x User Documentation
  • +How do I install Telligent Community?
  • Getting Started
  • +General Topics
  • +How do I get to the administration panel?
  • -How do I administer members?
    • How do I add a community member?
    • How do I ban or disapprove a member?
    • What is private messaging?
    • How can I allow members to customize their homepage/dashboard?
    • How can I impersonate a user to act on their behalf?
    • How can I specify which types of member avatars are allowed and the default member avatar?
    • How can I control the types and sizes of files that members can upload?
    • How do I allow users to export their data?
    • How do I change my avatar?
    • How do I control whether members can post status messages within a group?
    • How do I moderate content a member creates?
    • How do I control which Active Directory (AD) fields are synchronized and editable on member profiles?
    • How can I customize the fields available on members’ profiles?
  • +How do I change permissions?
  • +What is an application?
  • +What is a group?
  • How should I define groups and applications in my community?
  • +What is a forum?
  • +What is a blog?
  • +What is a gallery?
  • +What is a wiki?
  • +What is a calendar?
  • +What is ideation?
  • +What is a Knowledge Collection?
  • +How do I view reports?
  • +What is a theme?
  • +What is an Achievement and how do I change or manage Achievements?
  • +How can I enable single sign-on (SSO)?
  • +How do I install chat support?
  • +How do I configure email integration?
  • +How do I translate my community?
  • How do I configure automations for my community?
  • +How can I identify abuse or SPAM within the community?
  • +Community Troubleshooting Guide
  • +How do I monitor the health of my community?
  • +Release Notes for Community 11
  • Accessibility
  • What are Points and how do I change or manage points?
  • Change system defaults for locking out users
  • How do I assign a site role to a user?
  • How do I change my password?
  • How do I change the options in my user profile?
  • How do I configure the available profile options?
  • How do I create an API key?
  • How do I customize my community in an upgrade-safe way?
  • How do I edit my profile?
  • How do I enable Google Analytics on Verint Community?
  • How do I show embedded tweets with videos (or pictures)?
  • IFRAME inclusion in the community
  • Shortened URLs
  • What are profile fields and how do I manage them?
  • What are Ratings?
  • What are the SEO features in Verint Community?
  • What is a leaderboard?
  • What is the difference between Related / Recommended content, and how do they work?

How do I allow users to export their data?

Allowing users to export their own data can be a way to build trust with your users and is also a GDPR requirement (data portability). Community offers the ability for users (optional) and administrators to export user data.

How do I enable the data export feature?

To allow users to export their own data, do the following:

  1. As an administrator, edit the User Settings page by using one of the following methods:
    1. Navigate the user settings page (/user/settings) -> Click the pencil icon ->  Manage Site Theme -> Edit this Page
    2. Form the homepage, click the pencil icon -> Manage Site Theme -> Manage Pages -> Search for 'User Setting's -> Click the 'User Settings' search result -> Select 'Edit layout'
  2. While in page editing mode, find the 'Settings' widget and click the 'Configure' (cog) option on the widget
  3. Check the 'Show export option' option and publish the changes.
  4. Done. Users can now export their own data.

How can administrators export a user's data?

Administrators can export any users' data via user administration by editing the user and clicking More > Export Data. This action schedules a background process to collect the user's data and generate the export. The user requesting the export will then be notified by private messaging (if enabled) or email (if private messaging is disabled). 

What is included in the file?

See How do I export my data?

How long is the user data export available? 

The user export file is by default available for 4 days. This can be changed by editing the 'Expire After (Days)' configuration value on the 'User Data Export Expiration' job.

Who can access the user export file?

The user that initiated the export request and administrators (specifically, users that can manage membership).

Additional features

  • User data export webhook - To notify an external system when a user data export is completed, use the 'User Data Exported' webhook. 
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