Verint | Telligent Community
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Verint Community 11.x
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Verint Community 11.x
User Documentation What is chat?
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  • Verint Community 11.x User Documentation
  • +How do I install Telligent Community?
  • Getting Started
  • -General Topics
    • +Community and GDPR
    • How can I customize messaging to new members?
    • How do I use the content editor?
    • +What types of videos can I embed in or attach to content?
    • What is liking?
    • How can I administer available emoticons and emoji?
    • What is featured content?
    • How can I configure how members can join the site and their initial experience?
    • How do I manage comments?
    • How to: load images inline
    • What is a mention?
    • What is document preview?
    • What is an activity stream?
    • How does Telligent Community support mobile devices?
    • +What is friending and following?
    • Synonyms
    • What is chat?
    • How should I store user contributed media?
    • How can I integrate my community with other websites and services?
    • What is a hashtag?
    • How do I insert a poll into content?
    • How do I embed custom forms in my community?
    • How can I use the REST API to automate data migrations or data modifications?
    • What is RSS?
    • How do I export my data?
    • How do I configure Telligent Community to meet the privacy requirement of my locale?
    • How can I render previews of documents (Word, Excel, PowerPoint, PDFs) in my community?
    • How do I store some files in different locations than others?
    • How to avoid illegible image uploads
  • +How do I get to the administration panel?
  • +How do I administer members?
  • +How do I change permissions?
  • +What is an application?
  • +What is a group?
  • How should I define groups and applications in my community?
  • +What is a forum?
  • +What is a blog?
  • +What is a gallery?
  • +What is a wiki?
  • +What is a calendar?
  • +What is ideation?
  • +What is a Knowledge Collection?
  • +How do I view reports?
  • +What is a theme?
  • +What is an Achievement and how do I change or manage Achievements?
  • +How can I enable single sign-on (SSO)?
  • +How do I install chat support?
  • +How do I configure email integration?
  • +How do I translate my community?
  • How do I configure automations for my community?
  • +How can I identify abuse or SPAM within the community?
  • +Community Troubleshooting Guide
  • +How do I monitor the health of my community?
  • +Release Notes for Community 11
  • Accessibility
  • What are Points and how do I change or manage points?
  • Change system defaults for locking out users
  • How do I assign a site role to a user?
  • How do I change my password?
  • How do I change the options in my user profile?
  • How do I configure the available profile options?
  • How do I create an API key?
  • How do I customize my community in an upgrade-safe way?
  • How do I edit my profile?
  • How do I enable Google Analytics on Verint Community?
  • How do I show embedded tweets with videos (or pictures)?
  • IFRAME inclusion in the community
  • Shortened URLs
  • What are profile fields and how do I manage them?
  • What are Ratings?
  • What are the SEO features in Verint Community?
  • What is a leaderboard?
  • What is the difference between Related / Recommended content, and how do they work?

What is chat?

Chat is an optional extension to Telligent Community that provides a real-time/persistent chat experience with presence indicators across all public-facing pages of the community.

Key features include:

  • Members can instant message one another within Telligent Community. Members can have one-on-one chats with other community members by clicking them on the online friend list. Members can drag and drop other members into a one-on-one chat to turn it into a group conversation.
  • Chat sessions follow the member throughout the site. As you navigate to different places in the community to perform different functions such as forum posting or blogging, the online friend list ("buddy list") and chat windows remain displayed in the browser window. Conversations can be minimized or closed altogether and resumed later by clicking that member in the online friend list again.
  • Chat maintains an intelligent online buddy list. The list automatically displays online friends you've recently chatted with. You can use the search window in the list to find other members who are online or offline. 
  • Chat enables the community to display presence. Users can set their online or offline status to show availability for receiving chats. When online, a user can receive chats. When offline, he/she can instead be sent a private message. Presence status indicators update in real time.
  • Chat sessions are synchronized with private messages. Private messages update in real time in sync with open chats. Replying to a chat thread via private messaging also replies directly to the chat session.

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