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Verint Community 11.x
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Verint Community 11.x
User Documentation What are Ratings?
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  • Verint Community 11.x User Documentation
  • +How do I install Telligent Community?
  • Getting Started
  • +General Topics
  • +How do I get to the administration panel?
  • +How do I administer members?
  • +How do I change permissions?
  • +What is an application?
  • +What is a group?
  • How should I define groups and applications in my community?
  • +What is a forum?
  • +What is a blog?
  • +What is a gallery?
  • +What is a wiki?
  • +What is a calendar?
  • +What is ideation?
  • +What is a Knowledge Collection?
  • +How do I view reports?
  • +What is a theme?
  • +What is an Achievement and how do I change or manage Achievements?
  • +How can I enable single sign-on (SSO)?
  • +How do I install chat support?
  • +How do I configure email integration?
  • +How do I translate my community?
  • How do I configure automations for my community?
  • +How can I identify abuse or SPAM within the community?
  • +Community Troubleshooting Guide
  • +How do I monitor the health of my community?
  • +Release Notes for Community 11
  • Accessibility
  • What are Points and how do I change or manage points?
  • Change system defaults for locking out users
  • How do I assign a site role to a user?
  • How do I change my password?
  • How do I change the options in my user profile?
  • How do I configure the available profile options?
  • How do I create an API key?
  • How do I customize my community in an upgrade-safe way?
  • How do I edit my profile?
  • How do I enable Google Analytics on Verint Community?
  • How do I show embedded tweets with videos (or pictures)?
  • IFRAME inclusion in the community
  • Shortened URLs
  • What are profile fields and how do I manage them?
  • What are Ratings?
  • What are the SEO features in Verint Community?
  • What is a leaderboard?
  • What is the difference between Related / Recommended content, and how do they work?

What are Ratings?

Ratings help indicate which content is considered the best, or has the most Content Quality, as decided by the community. Verint Community's ratings service allows users to rate content with a five-star scale and provide this feedback. When ratings are received, they are factored into the Content Quality and Author Quality scores - building the content's credibility and an author's reputation. In addition to providing feedback, community members can compare their ratings with the average of others' ratings on the content. Note that ratings are only recalculated when a new rating is added. 

When members mouse over the star scale, the average rating (such as "Average rating: 3.2 out of 7 ratings") is displayed. A user can change their rating by clicking on the stars again. A user can rate his own content.  

When a rating is received, Community Server sends the author a notification. This is visible in the Notification Queue or Live Alert. 

Ratings differ from liking in that:

  • Ratings provide an objective measure of content quality (for example, whether or not it is helpful).
  • Liking is a more relationship-oriented feature. It tells you whether or not others like content as well as who liked it.

Metrics

There is a simple five-star system scale for community members to assess content quality.

Ratings contribute to the Author Quality score, which helps determine whether the author is present in the Group - Members List ("Top Quality Authors") widget on the group home page, and the Users - Top Quality Author Groups widget ("Groups in which <username> is a top quality author") widget on the user profile.

Development

The rating service is part of the core functionality. It provides engagement with community-internal content and third-party content via the APIs.

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