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User Documentation How do I ban or disapprove a member?
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  • Verint Community 11.x User Documentation
  • +How do I install Telligent Community?
  • Getting Started
  • +General Topics
  • +How do I get to the administration panel?
  • -How do I administer members?
    • How do I add a community member?
    • How do I ban or disapprove a member?
    • What is private messaging?
    • How can I allow members to customize their homepage/dashboard?
    • How can I impersonate a user to act on their behalf?
    • How can I specify which types of member avatars are allowed and the default member avatar?
    • How can I control the types and sizes of files that members can upload?
    • How do I allow users to export their data?
    • How do I change my avatar?
    • How do I control whether members can post status messages within a group?
    • How do I moderate content a member creates?
    • How do I control which Active Directory (AD) fields are synchronized and editable on member profiles?
    • How can I customize the fields available on members’ profiles?
  • +How do I change permissions?
  • +What is an application?
  • +What is a group?
  • How should I define groups and applications in my community?
  • +What is a forum?
  • +What is a blog?
  • +What is a gallery?
  • +What is a wiki?
  • +What is a calendar?
  • +What is ideation?
  • +What is a Knowledge Collection?
  • +How do I view reports?
  • +What is a theme?
  • +What is an Achievement and how do I change or manage Achievements?
  • +How can I enable single sign-on (SSO)?
  • +How do I install chat support?
  • +How do I configure email integration?
  • +How do I translate my community?
  • How do I configure automations for my community?
  • +How can I identify abuse or SPAM within the community?
  • +Community Troubleshooting Guide
  • +How do I monitor the health of my community?
  • +Release Notes for Community 11
  • Accessibility
  • What are Points and how do I change or manage points?
  • Change system defaults for locking out users
  • How do I assign a site role to a user?
  • How do I change my password?
  • How do I change the options in my user profile?
  • How do I configure the available profile options?
  • How do I create an API key?
  • How do I customize my community in an upgrade-safe way?
  • How do I edit my profile?
  • How do I enable Google Analytics on Verint Community?
  • How do I show embedded tweets with videos (or pictures)?
  • IFRAME inclusion in the community
  • Shortened URLs
  • What are profile fields and how do I manage them?
  • What are Ratings?
  • What are the SEO features in Verint Community?
  • What is a leaderboard?
  • What is the difference between Related / Recommended content, and how do they work?

How do I ban or disapprove a member?

Banning or disapproving members is a way to, respectively, temporarily or permanently prevent them from using the site. When a member is banned or disapproved the following happens:

  • The member is forcibly logged out of site and prevented from future logins.
  • The member account is unable to make REST API calls. 
  • On next login the member is notified they are banned or disapproved. In the case of banned, they are given the reason and the ban expiration.

Both banning and disapproving result in preventing members from using the site, but they differ in the following ways:

  • Banned members still account towards licensed user account, whereas disapproved do not.
  • Banning is temporary while disapproving is indefinite.

Ban or disapprove members

  1. Locate the user in one of the following ways:
    1. Navigate to Administration > Membership > Members and search for the member. When the member is found, click on the members result and select Edit. 
    2. Navigate to the user's profile page and click Administer in sidebar.
    3. Hover over the username of the user and select Administer.
  2. On the member management page, select Banned or Disapproved. If you select Banned you must select a ban expiration date. 
  3. Click Save.

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