Verint | Telligent Community
Verint | Telligent Community
  • Site
  • User
  • Site
  • Search
  • User
Verint Community 11.x
  • Verint Community
Verint Community 11.x
User Documentation Interactions
  • User Documentation
  • Ask the Community
  • API Documentation
  • Manager Training
  • Developer Training
  • Tags
  • More
  • Cancel
  • New
  • Verint Community 11.x User Documentation
  • +How do I install Telligent Community?
  • Getting Started
  • +General Topics
  • +How do I get to the administration panel?
  • +How do I administer members?
  • +How do I change permissions?
  • +What is an application?
  • +What is a group?
  • How should I define groups and applications in my community?
  • +What is a forum?
  • +What is a blog?
  • +What is a gallery?
  • +What is a wiki?
  • +What is a calendar?
  • +What is ideation?
  • +What is a Knowledge Collection?
  • -How do I view reports?
    • +Reporting Definitions
    • -What reports are available?
      • Blog Summary
      • Blogs Summary
      • Calendar Summary
      • Calendars Summary
      • Community Health Summary
      • -Content Reports
        • Active Content
        • Content
        • Content by Type
        • Interactions
        • Interactions by Type
        • Viewed Content
      • +Forum Reports
      • Galleries Summary
      • Gallery Summary
      • +Group Reports
      • Ideation Summary
      • Ideations Summary
      • Knowledge Collection Summary
      • Knowledge Collections Summary
      • +Member Reports
      • Top Searches
      • Wiki Details
      • Wiki Summary
      • Wikis Summary
      • Searches with no Results
    • Why have my reports Flatlined?
  • +What is a theme?
  • +What is an Achievement and how do I change or manage Achievements?
  • +How can I enable single sign-on (SSO)?
  • +How do I install chat support?
  • +How do I configure email integration?
  • +How do I translate my community?
  • How do I configure automations for my community?
  • +How can I identify abuse or SPAM within the community?
  • +Community Troubleshooting Guide
  • +How do I monitor the health of my community?
  • +Release Notes for Community 11
  • Accessibility
  • What are Points and how do I change or manage points?
  • Change system defaults for locking out users
  • How do I assign a site role to a user?
  • How do I change my password?
  • How do I change the options in my user profile?
  • How do I configure the available profile options?
  • How do I create an API key?
  • How do I customize my community in an upgrade-safe way?
  • How do I edit my profile?
  • How do I enable Google Analytics on Verint Community?
  • How do I show embedded tweets with videos (or pictures)?
  • IFRAME inclusion in the community
  • Shortened URLs
  • What are profile fields and how do I manage them?
  • What are Ratings?
  • What are the SEO features in Verint Community?
  • What is a leaderboard?
  • What is the difference between Related / Recommended content, and how do they work?

Interactions

The Interactions report provides an understanding of the volume of actions occurring in the community and what content users are interacting on.

Community and group managers can understand individual(s), role(s), application(s), group's, or the entire community's level of content engagement to determine which content is is active and the types of interactions that are happening.. They are able to adjust visibility or increase interactions in areas that may be lagging.

 Interactions

Data Points

Data Point Description
Total The total number of interactions that occurred during the dates between the specified start and end dates.
Trend

The percent of changes from the previous period specified.

Data Point Total

Each clickable data point shows the total number of interactions that occurred during that data point interval (day, week, month or year).

Usage

Filters: Date Range, Users and Roles, Groups and Applications

Report Access: Any user with the View Site Reports or View Group Reports permission can view this report.  Users with View Group Reports permission are limited to viewing Groups or Applications where they have the permission.

Exports:

  • A PNG image of the Interactionsgraph
  • A CSV file of the data used to create the Interactions graph
  • A CSV file of the list of content.  The CSV contains the following fields:
    • Id
    • Title
    • Url
    • Username
    • Activity Type
    • Activity Date
    • Group Id
    • Group Name
    • Application Id
    • Application Name

See all reports 

  • Share
  • History
  • More
  • Cancel
Related
Recommended
  • Telligent
  • Professional Services
  • Submit a Support Ticket
  • Become a Partner
  • Request a Demo
  • Contact Us

About
Privacy Policy
Terms of use
Copyright 2024 Verint, Inc.
Powered by Verint Community