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Verint Community 11.x
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Verint Community 11.x
User Documentation Reporting Definitions
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  • Verint Community 11.x User Documentation
  • +How do I install Telligent Community?
  • Getting Started
  • +General Topics
  • +How do I get to the administration panel?
  • +How do I administer members?
  • +How do I change permissions?
  • +What is an application?
  • +What is a group?
  • How should I define groups and applications in my community?
  • +What is a forum?
  • +What is a blog?
  • +What is a gallery?
  • +What is a wiki?
  • +What is a calendar?
  • +What is ideation?
  • +What is a Knowledge Collection?
  • -How do I view reports?
    • -Reporting Definitions
      • Activity Categorization Matrix
      • Content Definition
      • Reporting Filters
      • Views Definition
    • +What reports are available?
    • Why have my reports Flatlined?
  • +What is a theme?
  • +What is an Achievement and how do I change or manage Achievements?
  • +How can I enable single sign-on (SSO)?
  • +How do I install chat support?
  • +How do I configure email integration?
  • +How do I translate my community?
  • How do I configure automations for my community?
  • +How can I identify abuse or SPAM within the community?
  • +Community Troubleshooting Guide
  • +How do I monitor the health of my community?
  • +Release Notes for Community 11
  • Accessibility
  • What are Points and how do I change or manage points?
  • Change system defaults for locking out users
  • How do I assign a site role to a user?
  • How do I change my password?
  • How do I change the options in my user profile?
  • How do I configure the available profile options?
  • How do I create an API key?
  • How do I customize my community in an upgrade-safe way?
  • How do I edit my profile?
  • How do I enable Google Analytics on Verint Community?
  • How do I show embedded tweets with videos (or pictures)?
  • IFRAME inclusion in the community
  • Shortened URLs
  • What are profile fields and how do I manage them?
  • What are Ratings?
  • What are the SEO features in Verint Community?
  • What is a leaderboard?
  • What is the difference between Related / Recommended content, and how do they work?

Reporting Definitions

[toc]

Activity

Performing an action within the community.  See the Activity Categorization Matrix to see each activity that is considered an overall activity.

Active Content

Any content that has at least one active member activity.  See the Activity Categorization Matrix to see each activity that is considered an active member activity.

Active Group

Any group that has at least one active member activity.  See the Activity Categorization Matrix to see each activity that is considered an active member activity.

Active Member

See the Activity Categorization Matrix to see each activity that is considered an active member activity.

Content

See Content definition

Engagement

Performing an action on Content or on people within the community.  See the Activity Categorization Matrix to see each activity that is considered an engagement activity.

Engaged Content

Any content that has at least one engagement activity.  See Engagement.

Engager

Any member that has performed at least one engagement activity.  See Engagement. Totals for Engagers reflect a count for each day of the reporting period.

Contribution

A contribution is any text-based entry that increases the community knowledge base.  See the Activity Categorization Matrix to see each activity that is considered an contribution activity.

Contributed Content

Any content that has at least one contribution activity.  See Contribution.

Contributor

Any member that has performed at least one contribution activity.  See Contribution. Totals for Contributors reflect a count for each day of the reporting period.

Origination

A new post of any of the standard supported applications, including blog posts, wiki pages, forum threads, media files, ideas and calendar events.  See the Activity Categorization Matrix to see each activity that is considered an origination activity.

Originated Content

Any content that has at least one origination activity.  See Origination.

Originator

Any member that has performed at least one origination activity.  See Origination. Totals for Originators reflect a count for each day of the reporting period.

Interaction

Performing an action on Content or on people within the community.  See the Activity Categorization Matrix to see each activity that is considered an interaction activity.

Interacted Content

Any content that has at least one interaction activity.  See Interaction.

Interactor

Any member that has performed at least one interaction activity.  See Interaction.

Unique Contributor

Any member that has performed at least one contribution activity during the reported date range. If I’ve been both a Contributor and an Originator during this time, I would fall under both Unique Contributor and Unique Originator. 

Unique Engager

Any member that has performed at least one engagement activity during the reported date range. If I’ve been both an Engager and an Originator during this time, I would fall under both Unique Engager and Unique Originator. 

Unique Originator

Any member that has performed at least one contribution activity during the reported date range. If I’ve been both an Originator and an Engager during this time, I would fall under both Unique Originator and Unique Engager.

Unique Viewer

Any member that has visited at least one Content record during the reported date range. . If I’ve been both a Viewer and an Engager during this time, I would fall under both Unique Viewer and Unique Engager. 

View

Visiting a Content record.  See Views definition

Viewed Content

Any content that has at least one view.  See View.

Viewer

Any member that has visited at least one Content record.  See View. Totals for Viewers reflect a count for each day of the reporting period.

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