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Verint Community 11.x
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Verint Community 11.x
User Documentation Knowledge Collection Summary
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  • Verint Community 11.x User Documentation
  • +How do I install Telligent Community?
  • Getting Started
  • +General Topics
  • +How do I get to the administration panel?
  • +How do I administer members?
  • +How do I change permissions?
  • +What is an application?
  • +What is a group?
  • How should I define groups and applications in my community?
  • +What is a forum?
  • +What is a blog?
  • +What is a gallery?
  • +What is a wiki?
  • +What is a calendar?
  • +What is ideation?
  • +What is a Knowledge Collection?
  • -How do I view reports?
    • +Reporting Definitions
    • -What reports are available?
      • Blog Summary
      • Blogs Summary
      • Calendar Summary
      • Calendars Summary
      • Community Health Summary
      • +Content Reports
      • +Forum Reports
      • Galleries Summary
      • Gallery Summary
      • +Group Reports
      • Ideation Summary
      • Ideations Summary
      • Knowledge Collection Summary
      • Knowledge Collections Summary
      • +Member Reports
      • Top Searches
      • Wiki Details
      • Wiki Summary
      • Wikis Summary
      • Searches with no Results
    • Why have my reports Flatlined?
  • +What is a theme?
  • +What is an Achievement and how do I change or manage Achievements?
  • +How can I enable single sign-on (SSO)?
  • +How do I install chat support?
  • +How do I configure email integration?
  • +How do I translate my community?
  • How do I configure automations for my community?
  • +How can I identify abuse or SPAM within the community?
  • +Community Troubleshooting Guide
  • +How do I monitor the health of my community?
  • +Release Notes for Community 11
  • Accessibility
  • What are Points and how do I change or manage points?
  • Change system defaults for locking out users
  • How do I assign a site role to a user?
  • How do I change my password?
  • How do I change the options in my user profile?
  • How do I configure the available profile options?
  • How do I create an API key?
  • How do I customize my community in an upgrade-safe way?
  • How do I edit my profile?
  • How do I enable Google Analytics on Verint Community?
  • How do I show embedded tweets with videos (or pictures)?
  • IFRAME inclusion in the community
  • Shortened URLs
  • What are profile fields and how do I manage them?
  • What are Ratings?
  • What are the SEO features in Verint Community?
  • What is a leaderboard?
  • What is the difference between Related / Recommended content, and how do they work?

Knowledge Collection Summary

The Knowledge Collection Details report shows an overview of the selected knowledge collection.

Fig.2: Content by Type Line Graph

Knowledge Collection Summary - Content

Fig.3: Interactions Line Graph

Knowledge Collection Summary - Interactions

Fig.4: Precalculated List

Knowledge Collection Summary - List

Data Points

Data Point Description
Content - Data Points

The graph of content created by type is available in line (see figure 2) format.  Each clickable data point on the line graph shows the total number of content by type created during that data point interval (day, week, month or year).  Additionally each type of content can be shown or hidden by clicking on the corresponding item in the graph's key.

Interactions - Data Points

The graph of interactions by type is available in line (see figure 3) format.  Each clickable data point on the line graph shows the total number of interactions by type that occurred during that data point interval (day, week, month or year).  Additionally each type of interaction can be shown or hidden by clicking on the corresponding item in the graph's key.

Usage

Filters:  Date Range, Single Application

Report Access:   Any user with the View Site Reports or View Group Reports permission can view this report.  Users with View Group Reports permission are limited to viewing Groups where they have the permission.

Exports:

  • A CSV file of the group summary.  The CSV contains the following fields:
    • Id
    • Title
    • Url
    • New Document Count  Last(1 Day, 3 Days, 7 Days, 30 Days, 90 Days, 180 Days)
    • New Comment Count Last (1 Day, 3 Days, 7 Days, 30 Days, 90 Days, 180 Days)
    • Total Documents
    • Total Comments
    • Group Id
    • Group Name

See all reports 

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