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Verint Community 11.x
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Verint Community 11.x
User Documentation Activity Categorization Matrix
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  • Verint Community 11.x User Documentation
  • +How do I install Telligent Community?
  • Getting Started
  • +General Topics
  • +How do I get to the administration panel?
  • +How do I administer members?
  • +How do I change permissions?
  • +What is an application?
  • +What is a group?
  • How should I define groups and applications in my community?
  • +What is a forum?
  • +What is a blog?
  • +What is a gallery?
  • +What is a wiki?
  • +What is a calendar?
  • +What is ideation?
  • +What is a Knowledge Collection?
  • -How do I view reports?
    • -Reporting Definitions
      • Activity Categorization Matrix
      • Content Definition
      • Reporting Filters
      • Views Definition
    • +What reports are available?
    • Why have my reports Flatlined?
  • +What is a theme?
  • +What is an Achievement and how do I change or manage Achievements?
  • +How can I enable single sign-on (SSO)?
  • +How do I install chat support?
  • +How do I configure email integration?
  • +How do I translate my community?
  • How do I configure automations for my community?
  • +How can I identify abuse or SPAM within the community?
  • +Community Troubleshooting Guide
  • +How do I monitor the health of my community?
  • +Release Notes for Community 11
  • Accessibility
  • What are Points and how do I change or manage points?
  • Change system defaults for locking out users
  • How do I assign a site role to a user?
  • How do I change my password?
  • How do I change the options in my user profile?
  • How do I configure the available profile options?
  • How do I create an API key?
  • How do I customize my community in an upgrade-safe way?
  • How do I edit my profile?
  • How do I enable Google Analytics on Verint Community?
  • How do I show embedded tweets with videos (or pictures)?
  • IFRAME inclusion in the community
  • Shortened URLs
  • What are profile fields and how do I manage them?
  • What are Ratings?
  • What are the SEO features in Verint Community?
  • What is a leaderboard?
  • What is the difference between Related / Recommended content, and how do they work?

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Activity Categorization Matrix

As community participants, managers and moderators view and engage with other people as well as content within the community, reporting tracks these actions.

Within reporting, there are two top-level categories of users: viewers (only looking at content) and active members. Active members break down into a spectrum from engagers to originators.

Each action* contributes to one or more of the six categorizations:

Action Viewer A c t i v e  M e m b e r
Overall Engager Contributor Originator Interactor
Like No Yes Yes No No Yes
Rating Content No Yes Yes No No Yes
Mention No Yes Yes No No Yes
Bookmarking/favoriting No Yes Yes No No Yes
Add tag No Yes No Yes No No
Subscribe - Daily No Yes Yes No No No
Subscribe - Weekly No Yes Yes No No No
New Application Subscription No Yes Yes No No Yes
New Content Subscription No Yes Yes No No Yes
Blog post No Yes No No Yes No
New wiki page No Yes No No Yes No
Media upload No Yes No No Yes No
New idea No Yes No No Yes No
New calendar event No Yes No No Yes No
Forum post No Yes No No Yes No
Forum reply No Yes No No Yes No
Suggested answer to a question No Yes No No No Yes
Verified answer to a question No Yes Yes No No Yes
Comment No Yes No Yes No No
Wiki page revision No Yes No Yes No Yes
New status message No Yes No Yes No No
File download No Yes Yes No No Yes
New Calendar event No Yes No No Yes No
Respond to event invitation No Yes Yes No No Yes
Vote on a poll No Yes Yes No No Yes
Content Quality Vote No Yes Yes No No Yes
Interest Vote No Yes Yes No No Yes
Answer Verification Vote No Yes Yes No No Yes
Idea vote No Yes Yes No No Yes
Invite a user to a group No Yes Yes No No No
Friendship request No Yes Yes No No No
Accepting a friendship request No Yes Yes No No No
Follow user No Yes Yes No No No
Private Conversations No Yes Yes No No Yes
Create a group No Yes No No No No
Create an application No Yes No No No No
Edit thread No Yes No No No No
Move a post or thread No Yes No No No No
Split or merge threads No Yes No No No No
Delete or ban a user No Yes No No No No
Register for the community No No No No No No
Log into the community No No No No No No
Report abuse No Yes Yes No No No
Appeal abuse No Yes Yes No No No
View blog post Yes No No No No No
View wiki page Yes No No No No No
View file Yes No No No No No
View forum thread Yes No No No No No
View idea Yes No No No No No
View calendar event Yes No No No No No
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