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Verint Community 11.x
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Verint Community 11.x
User Documentation Activity Categorization Matrix
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  • Verint Community 11.x User Documentation
  • +How do I install Telligent Community?
  • Getting Started
  • +General Topics
  • +How do I get to the administration panel?
  • +How do I administer members?
  • +How do I change permissions?
  • +What is an application?
  • +What is a group?
  • How should I define groups and applications in my community?
  • +What is a forum?
  • +What is a blog?
  • +What is a gallery?
  • +What is a wiki?
  • +What is a calendar?
  • +What is ideation?
  • +What is a Knowledge Collection?
  • -How do I view reports?
    • -Reporting Definitions
      • Activity Categorization Matrix
      • Content Definition
      • Reporting Filters
      • Views Definition
    • +What reports are available?
    • Why have my reports Flatlined?
  • +What is a theme?
  • +What is an Achievement and how do I change or manage Achievements?
  • +How can I enable single sign-on (SSO)?
  • +How do I install chat support?
  • +How do I configure email integration?
  • +How do I translate my community?
  • How do I configure automations for my community?
  • +How can I identify abuse or SPAM within the community?
  • +Community Troubleshooting Guide
  • +How do I monitor the health of my community?
  • +Release Notes for Community 11
  • Accessibility
  • What are Points and how do I change or manage points?
  • Change system defaults for locking out users
  • How do I assign a site role to a user?
  • How do I change my password?
  • How do I change the options in my user profile?
  • How do I configure the available profile options?
  • How do I create an API key?
  • How do I customize my community in an upgrade-safe way?
  • How do I edit my profile?
  • How do I enable Google Analytics on Verint Community?
  • How do I show embedded tweets with videos (or pictures)?
  • IFRAME inclusion in the community
  • Shortened URLs
  • What are profile fields and how do I manage them?
  • What are Ratings?
  • What are the SEO features in Verint Community?
  • What is a leaderboard?
  • What is the difference between Related / Recommended content, and how do they work?

Activity Categorization Matrix

As community participants, managers and moderators view and engage with other people as well as content within the community, reporting tracks these actions.

Within reporting, there are two top-level categories of users: viewers (only looking at content) and active members. Active members break down into a spectrum from engagers to originators.

Each action* contributes to one or more of the six categorizations:

Action Active Member Interactor Participation Types
Viewer Engager Contributor Originator
Like Yes Yes No Yes No No
Rating Content Yes Yes No Yes No No
Mention Yes Yes No Yes No No
Bookmarking/favoriting Yes Yes No Yes No No
Add tag Yes No No No Yes No
Subscribe - Daily Yes No No Yes No No
Subscribe - Weekly Yes No No Yes No No
New Application Subscription Yes Yes No Yes No No
New Content Subscription Yes Yes No Yes No No
Blog post Yes No No No No Yes
New wiki page Yes No No No No Yes
Media upload Yes No No No No Yes
New idea Yes No No No No Yes
New calendar event Yes No No No No Yes
Forum post Yes No No No No Yes
Forum reply Yes No No No Yes No
Suggested answer to a question Yes Yes No No No No
Verified answer to a question Yes Yes No Yes No No
Comment Yes No No No Yes No
Wiki page revision Yes Yes No No Yes No
New status message Yes No No No Yes No
File download Yes Yes No Yes No No
New Calendar event Yes No No No No Yes
Respond to event invitation Yes Yes No Yes No No
Vote on a poll Yes Yes No Yes No No
Content Quality Vote Yes Yes No Yes No No
Interest Vote Yes Yes No Yes No No
Answer Verification Vote Yes Yes No Yes No No
Idea vote Yes Yes No Yes No No
Invite a user to a group Yes No No Yes No No
Friendship request Yes No No Yes No No
Accepting a friendship request Yes No No Yes No No
Follow user Yes No No Yes No No
Private Conversations Yes Yes No Yes No No
Knowledge Management Document Yes No No No No Yes
Leaderboard Yes No No No No Yes
Create a group Yes No No No No No
Create an application Yes No No No No No
Edit thread Yes No No No No No
Move a post or thread Yes No No No No No
Split or merge threads Yes No No No No No
Delete or ban a user Yes No No No No No
Register for the community No No No No No No
Log into the community No No No No No No
Report abuse Yes No No Yes No No
Appeal abuse Yes No No Yes No No
User added to group Yes No No No No No
Added role to group Yes No No No No No
View blog post No No Yes No No No
View wiki page No No Yes No No No
View file No No Yes No No No
View forum thread No No Yes No No No
View idea No No Yes No No No
View calendar event No No Yes No No No
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