Server Requirements
Database Server
Microsoft SQL 2016 or higher, but versions 2019 or newer are recommended.
Web Servers
Windows Server 2016* or higher
.NET Framework
Community…
Looking for the upgrade instructions?
Are you using the Free version? Please refer to this page to see the restrictions: https://www.telligent.com/licensing-and-pricing/
Before proceeding with the…
This article documents the process of upgrading existing communities. Before starting your upgrade:
Review upgrade notes Check current and previous (if upgrading from previous major version: 10 , 11…
Licenses are used to enable features and function allowances within Verint Community.
Manage Licenses
Licenses and allowances can be reviewed and managed in Administration > Site > Licenses :
…
Jobs are processes that occur at regular scheduled intervals or after a slight delay from actions that occur within the community. They're generally used to perform long-running processes or time-based…
Verint Job Service runs as a background service in Windows. The service itself can be started or stopped using the Windows Services application using the procedures below for troubleshooting or other purposes…
Please Note: The following instructions require the user to have server-level access.
For self-hosted, AnyCloud deployments of Verint Community, this is how you determine the file storage size.
1.…
Community has built-in support for CDN delivery of globally-accessible files ( accessible to the anonymous user ) served from the Centralize File System (CFS).
When the CFS generates a URL to the file…
Before creating a database, we recommend that you review our recommendations.
Database disk I/O management
The database file system configuration is much more important than the Web server file system…
Verint Community search supports a simplified subset of the Lucene syntax
+ Required operator. The term after the "+" must exist in the document.
Example: +release beta
All documents returned…
Table of Contents
Memory Use
Running Multiple Communities on a single solr instance
Multiple Instances
Solr Cloud
Rebuilding the Index
Rebuilding the search index from Administration
…
Note: If you are hosted by Verint, we have options to handle email servers on your behalf if you are not able to.
To enable Verint Community to send or receive email, navigate to Administration > Email…
Community supports being configured to support an SSL Offloader.
Go to Administration > Site > Identification Options and enable Read the originating IP address (X-Forwarded-For/Forwarded:for)
Set…
The Community platform uses in-memory caching to increase a site performance. At times you may need to monitor and adjust the size of the cache. It is recommend to periodically monitor the size of the…
Community can be run as an Azure Web App using an Azure SQL database, Azure Service Bus, Azure Storage account and Azure Web Jobs. This guide will assist in helping you understand the technologies being…
This article is for existing Community owners who are looking to do one (or more) of the following:
Looking to migrate their existing file system storage to Azure file storage.
Optionally looking…
Whenever a major release or service release is installed, Verint Community leaves the user experience of your community as it was. If any changes were made to components of the user experience, the administrators…
Creating your KM Pro Knowledge Collection
Step 1: Navigate to a group where the KM Pro Knowledge Collection will be added. Note: If no groups exists to hold the Knowledge Collection, create a new group…
Note: This article is applicable to customers with On-Premises, Self-hosted, or AnyCloud Verint Community deployments.
Confirm KM Pro Package Installation is Complete and Running
From the Administration…
Install Verint Knowledge Management Pro (KM Pro) Integration Package
Note: This article is applicable to customers with On-Premises, Self-hosted, or AnyCloud Verint Community deployments.
Install Steps…
The Free Edition License of Verint Community is available upon request. Because it does require technical skills to download and install and support is limited to community-only. If you are evaluating…
Verint Community supports translating the majority of the text rendered by the platform. User-generated content, however, is not supported for translation.
What Language Packs are Available?
Spanish…
Installing the CredSpark Integration Embeddable.
Download the CredSpark Package from the Verint Marketplace (Note: the zip file will have the embeddable xml file and the dll file)
Go to https://www…
The table below identifies which search fields are set for each content type.
Forum Posts
File Posts
Blog Posts
Wiki Articles
Blogs
Forums
Media Galleries
Wikis
Groups
Users…
Whenever a Service Pack is installed, Verint Community leaves the user experience of your community unchanged. If any changes were made to components of the user experience, administrators of the community…
The Free Edition License is the full Verint Community platform feature set and functionality. It is limited only by the number of domains, servers, users, and applications enabled. These limits can be…
