First check your Global File settings . To control the types of files that can be uploaded into your community click Pencil Icon > Administration > Moderation > Filtering and review the options for File…
You might want to add or delete some profile fields or profile field groups to reflect your community characteristics. For example, you could customize the fields (such as Blog) and field groups, such…
When it comes to alternate methods of authenticating users in your community you have three options outside of the built in local authentication process.
For the purposes of this document we will refer…
By default, users are out of the site after five incorrect attempts or failed attempts to login within a specific time interval. However, there are three values you can change in the web.config or communityserver…
This article will help you understand and configure features to support applicable GDPR requirements within your community.
Right to Erasure ('Right to be Forgotten')
As a community manager, how do…
Should you wish to export a list of your community members by their email domain, it only takes a few steps.
Access the administration panel by clicking on the Pencil Icon
1. Click on Membership…
To enable members to customize their own homepages/dashboards,
Go to Manage > Administration
Click the search box in the upper-left corner of the window, search for "Users" and select the item "Users…
There are several ways of controlling file types and sizes that members can upload.
First, you need to manage the Global List of file types allowed site wide: Pencil Tool > Administration > Moderation…
You must enable SSL/HTTPS access to your community and have a public terms of service policy to use Facebook authentication for Verint Community.
Enabling potential members to authenticate and create…
Although this client works on non-secure (that is, non-SSL) communities, it is highly recommended that you use SSL (HTTPS) in a production environment. Non-secure connections should only be used for testing…
You must enable SSL/HTTPS access to your community to use LinkedIn authentication for Verint Community.
Enabling potential members to authenticate and create accounts by integrating with LinkedIn can…
Although this client works on non-secure (that is, non-SSL) communities, it is highly recommended that you use SSL (HTTPS) in a production environment. Non-secure connections should only be used for testing…
You must enable SSL/HTTPS access to your community to use Salesforce authentication for Verint Community.
Enabling potential members to authenticate and create accounts by integrating with Salesforce…
You must enable SSL/HTTPS access to your community to use Twitter authentication for Verint Community.
Enabling potential members to authenticate and create accounts by integrating with Twitter can simplify…
While viewing content within the community, if you identify inappropriate or abusive content (or members), you can flag the content as abusive. As other members also flag the content and the likelihood…
Sometimes it is useful to review the site as another user, perhaps to verify an issue or view content that is tailored for users in specific roles. Users can be impersonated by navigating to Administration…
ReCaptcha is a Google-owned service that provides a visual or audible challenge that should be simple for humans but difficult for SPAM-creating bots to complete. When enabled, ReCaptcha can be used to…
Verint Community provides a few approaches to ensuring that inappropriate content is not shown on your community:
Moderation and Abuse
By enabling moderation (see How do I moderate content a member…
The default set of friends for new members joining the community can be defined by going to Administration > Membership > New Member Experience :
In the Default New Friends input, search for and select…
Some local laws, GDPR and/or external authentication providers require that terms of service (TOS) and privacy policies are presented to new users before registration. This guide outlines how to define…
Verint Community enables custom profile fields to be defined. These custom profile fields can also be shown and optionally required on new member registrations. Once your custom profile fields are defined…
To manage all avatar- and cover-photo-related options for a community, navigate to Administration > Membership > Avatar Options :
From here, you can specify the maximum dimensions of cover photos and…
Verint Job Service runs as a background service in Windows. The service itself can be started or stopped using the Windows Services application using the procedures below for troubleshooting or other purposes…
The Verint Community job service can be uninstalled from a server by opening a PowerShell as an administrator and navigating to the job service folder. The command to use depends on whether you are using…
Verint Community 12 introduces an email verification workflow to reduce spam accounts and ensure that users own the email address they register with.
How do I set up email verification?
Email verification…
To manually create/add a member/user:
Navigate to Members administration panel, Administration > Membership > Members .
Click the 'Add Member' link.
Complete the form.
To administer members, navigate to Administration > Membership > Members :
Use the search options to find and order members:
Search for... : Search for members by their username, display name,…
Allowing users to export their own data can be a way to build trust with your users and is also a GDPR requirement (data portability). Community offers the ability for users (optional) and administrators…
Verint Community automatically assigns the Everyone and Registered Users roles to each user when the account is created. However, an administrator can change or remove role assignments for each user. …
Banning or disapproving members is a way to, respectively, temporarily or permanently prevent them from using the site. When a member is banned or disapproved the following happens:
The member is forcibly…
To change your own avatar, navigate to your profile by clicking your avatar in the site banner and selecting Profile . On your profile, click Edit Profile . Then click Change on your avatar:
Depending…
What is an Automation?
An automation is a predefined, configurable rule that implements a behavior. As a community manager, you can select from available automations (or import new ones) and configure…
Note: If you are hosted by Verint, we have options to handle email servers on your behalf if you are not able to.
To enable Verint Community to send or receive email, navigate to Administration > Email…
In order to utilize OpenID Connect or SCIM provisioning(or both) you must first locate the Verint Community Application in the Okta OIN catalog. This functionality is only available in version 12.0.0.17629…
On the Profile Settings tab, the admin configures basic profile options - such as signatures, gender, authentication, etc. It's necessary to configure these options before setting up custom profile field…
Community offers setting an authentication timeout, sliding timeout and the option to logout users when their session ends. These options are available by clicking the pencil icon and navigating to Administration…
Content in Verint Community supports rich formatting options, file embedding, URL references, and functions such as hashtags, mentions, emoticons, and embedded/rich content (see How do I use the content…
This section contains the following articles:
How do I change permissions for site-wide roles?
How do I change permissions for members of a group?
Default site, group, and application permissions…
To enable or disable status messages targeted to a group, navigate to the group, Manage > Manage Group > Group Options and review the Enable Messages check box. When set to the desired value, click Save…
This guide assumes that Active Directory / Windows Authentication and LDAP integration is already properly enabled and configured for your Verint Community site.
The LDAP.config file contains all of…
There are a number of ways in which you may receive direct communication from Verint Community or another member of the community. The options that govern direct communications can be adjusted by navigating…
Verint Community sends email from notifications and for special purposes. The format of these email messages is usually customizable using what-you-see-is-what-you-get templates. The templates for email…
Individual members who are moderated by flagging the account for moderation will be moderated everywhere throughout the community, however, to ensure that all threads and replies are moderated within a…
Individual members who are moderated by flagging the account for moderation will be moderated everywhere throughout the community, however, to ensure that all files or comments are moderated within a specific…
Note that only users with access to perform administrative functions can navigate to the administration panel. If the steps below cannot be performed, it may be because you do not have permission to administer…
Note that only users with access to perform management functions or who have system notifications can navigate to the management panel. If the steps below cannot be performed, it may be because you do…
Advertisement embed code and presentation can be managed within the community.
Enabling Ads
To enable ads, go to Manage > Administration > Site > Ads and ensure that Enable Ads is checked. If not…
Moderation can be enabled globally or within specific applications. See How does moderation and abuse work? for more details about moderation and abuse.
Moderate all content created/edited by a member…
System Status
Some configuration issues and service accessibility issues could go undetected for periods of time resulting in temporary issues that are difficult to reproduce when they reach support…
The mass email function allows you to send an email to all users assigned to a specific user role. To send a mass email, navigate to Administration > Membership > Email Members:
Select the user role…
The default timezone and date/time formats used for anonymous/unregistered visitors can be set by navigating to Administration > Site > Identification Options and setting the Time Zone , Date Format ,…
SCIM 2.0 is a mechanism where users can be pushed, or provisioned from a third party SCIM client to a SCIM service provider, in this case your community. In most circumstances this third party SCIM client…
Compatibility
SSO using OpenID connect was introduced in version 12.0.0.17629 , and is only available in this and later version of the community platform. OpenID connect should work with any OIDC compliant…
Moderation, SPAM prevention, and abuse are all part of a workflow to prevent inappropriate content from being shown in the community. In general, the content creation workflow is:
When content is created…
Groups define areas of interest for your community and allow you to control content type and access for community members. You can define a group hierarchy with virtually any number of groups and levels…
Leaderboards are entirely based upon points. They cannot be scoped to different activities. The leaderboard cannot differentiate between why the points were awarded. If a user received 250 points for answering…
This feature can be accessed via the Administration Panel, Pencil Icon > Administration > Site > Shortened URLs When you browse to that location you should see something similar to the following:
…
The Video Transcoder determines which part of the video is used as the "still" image when a video file is uploaded into the community. By default, the 5 second mark is used by Video Transcoder to select…
The Member Points System is a simple rating system that awards members configurable achievements for community participation (such as ratings, posts, replies, downloads, friends, wiki comments and edits…
Profile fields are elements included on user profiles to either simply display information about the user (read-only); create a field visible only to admins (such as a number), or provide a way for the…
The following Cookie Compliance FAQ has been prepared concerning cookies' use of user information in a user-owned device.
Does any part of Verint Community Server make use of cookies or similar techniques…
Community provides extensibility points to register your own custom permissions and make permission checks in custom code. For more information, please refer to the Defining Permissions Developer training…
Widgets are used by Verint Community to implement individual units of the user interface.
Widgets are scripted, upgrade-safe, localizable, configurable, distributable, fully editable in the browser,…
An achievement is an outward-facing indication that a user has completed a milestone, such as gaining a number of likes on a post or answering questions - in other words, has completed one or more specific…
Private messaging is a way to discuss topics privately member-to-member or in ad-hoc groups of members. Private messaging can be useful when communicating the reason behind a moderation action, when asking…
When are email notifications triggered to subscribers?
Table of Contents
Article Created or Updated
Article Comment
Blog Post
Blog Post Comment
Event Created or Updated
Event Comment
…
It is possible to prevent certain members from having their content moderated.
Click the Pencil icon>Administration > Moderation > Moderation Options and scroll down to Exempt Roles. Here you can add…
Creating your KM Pro Knowledge Collection
Step 1: Navigate to a group where the KM Pro Knowledge Collection will be added. Note: If no groups exists to hold the Knowledge Collection, create a new group…
Before you can connect a community to Verint Knowledge Management Pro (KM Pro), you must be sure that you are running a KM Pro environment that is version 2022 R2 or higher, are using or capable of using…
Adding a CredSpark Interaction to Verint Community Content
IMPORTANT: This article assumes the CredSpark Embeddable has been installed and configured via the Community Administration Panel AND that the…
An administrator can view all defined roles, modify them, clone them, or create new ones. (Note that the admin can view - but not modify - the administrators role.)
Note : We recommend that you do not…
Note: This article is applicable to customers with On-Premises, Self-hosted, or AnyCloud Verint Community deployments.
Confirm KM Pro Package Installation is Complete and Running
From the Administration…
Verint Community makes use of a roles and permissions system to manage the actions that can be performed by members within the community.
Members, Roles, and Permissions
A member is placed into one…
Permission templates are used to define permissions at the group level when creating new groups or can be used to update existing groups by overwriting existing permissions. Each group type (see What is…
To overwrite a specific permission for a specific group type and site role. Navigate to Manage > Administration > Groups > Global Permissions
Click the 'Overwrite Permissions' button.
Groups…
Site
To assign these permissions, navigate to the site home page (or profile page), Management > Administration > Membership > Roles > [role name] . Click the role you want to edit and click Edit . …
You can revert group role permissions back to the default, restoring default permissions granted to newly created groups. To see whether or not a role's permissions have been customized, select the role…
