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Verint Community 13.x
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Troubleshooting

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  • Article

    Community Troubleshooting Guide

    Refer to the following articles if you have questions or receive errors during your Verint Community installation: Can't insert an image using the enhanced text editor after upgrading - This could…
  • Article

    Auditing

    Auditing allows site administrators to track almost every data-altering action taken in their community, from user logins and content creation to plugin configuration changes, permission changes and more…
  • Article

    Caching

    A cache allows applications to store results from expensive data operations (e.g., a database call or web service request) so they can quickly accessed if requested multiple times. Hierarchy The Verint…
  • Article

    Can't insert an image using the enhanced text editor after upgrading

    If you have upgraded and now cannot insert an image using the rich text editor's Insert button, you may have a permissions issue. Check the Network Service user's permissions on your site's <filestorage…
  • Article

    CFS on the Visual Studio development server

    The Centralized File System (CFS), in which all user uploaded files are stored in Verint Community, does not work under the Visual Studio Web Development Server. To allow the CFS to work and correctly…
  • Article

    Change system defaults for locking out users

    By default, users are out of the site after five incorrect attempts or failed attempts to login within a specific time interval. However, there are three values you can change in the web.config or communityserver…
  • Article

    Common webfarm configuration questions

    The CFS is configurable via a plugin. Is it Cfs Scripted Content Fragment Extension (core_v2_cfs) in core functionality? How should I store user contributed media? Note : You should make any changes…
  • Article

    Configuration problems

    Scenario: Event log shows a CrytographicException error In the course of operations, you notice that there is a CryptographicException exception in your event log(s) or Exceptions report, even though…
  • Article

    Database maintenance

    Maintenance is not always considered when deploying a database; however, we have found that maintenance can be a critical component to maintaining the health of a database. As a general rule, all tables…
  • Article

    Enable AllowDotInPath in UrlScan

    By default, UrlScan denies access to any URLs which include a dot in the path, so any user uploaded content in these paths is inaccessible. To resolve this issue, take the following steps: Open…
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