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Verint Community 13.x
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Verint Community 13.x
User Documentation Verint Community 13.x User Documentation
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Verint Community 13.x User Documentation

Verint Community is a free and commercial community platform that provides an integrated suite of modern user experience applications (article collections, forums, wikis, blogs, ideation, media galleries, groups, profiles, calendaring and activity streams) and social services (likes, ratings, reviews, and comments) with a full user experience and RESTful platform APIs. Verint Community is commonly used for digital marketing communities, customer support communities, private member communities and internal employee networks. Verint Community can be run on-premises or in the cloud and Verint Community gives you 100% control of what your community looks like.

To get help with Verint Community, type details about your question in the search box above:

You can also browse documentation by the topics listed below.

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  • Getting Started

  • Installation

  • Administration

  • Moderation

    Topics related to moderation functionality within Verint Community
  • Article Collections

    This is the list of all articles for this particular collection. We hope you enjoy!
  • Blogs

  • Calendars

  • Customization and Integration

  • Forums

  • Gamification

  • General Features

  • Groups

  • Ideation

  • Knowledge Collections

  • Media Galleries

  • Reporting

  • Search Engine Optimization

  • Security

  • Troubleshooting

  • Wikis

  • Zapier Integration

  • Release Notes

Recently Updated Articles
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    Search fields by type
    The table below identifies which search fields are set for each content type. Forum Posts File Posts Blog Posts Wiki Articles Blogs Forums Media Galleries Wikis Groups Users Content Pages Comments Status messages…
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    How do I create a Zap?
    A Zap is a workflow created in Zapier that connects Community with other application. Community could either act as a Trigger , or perform an Action . Before creating a Zap, you need to create an account in Zapier site. Once you log in into Zapier,…
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    How Do I Configure Verint Community to Connect to Zapier?
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    Adding a CredSpark Interaction to Verint Community Content IMPORTANT: This article assumes the CredSpark Embeddable has been installed and configured via the Community Administration Panel AND that the CredSpark .dll file has been installed into your…
Most Helpful Articles
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    Release Notes for Community 13
    Version 13.0.2.33658 May 13, 2025 Important: Due to a cookie format change (TE-19036), members will need to re-authenticate after the update. Security Update Articles TE-18906 - Updated Article.HtmlDescription API to honor rendering target…
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    How do I install Verint Community?
    Looking for the upgrade instructions? Are you using the Free version? Please refer to this page to see the restrictions: https://www.telligent.com/licensing-and-pricing/ Before proceeding with the installation, you should ensure you meet the system…
  • Article
    Scripted Email Studio
    Scripted Email Studio Community 13 (2024 R1) greatly enhances the email functionality in Verint Community. Designed to provide greater flexibility and control over how your emails look and feel, Scripted Email Studio additionally improves preview support…
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    Reporting Definitions
    Activity Performing an action within the community. See the Activity Categorization Matrix to see each activity that is considered an overall activity. Active Content Any content that has at least one active member activity. See the Activity Categorization…
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    How can I hide a member's forum posts from the community?
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