Before you can connect a community to Verint Knowledge Management Enterprise (KM Ent), you must be sure that you are running a Knowledge Management site that is version 15.3 or higher, are using or capable…
Creating a knowledge collection is very much the same as other applications, however they do require a bit more setup. Most applications allow users to create the content they contain, but knowledge collections…
A knowledge collection is a collection of knowledge documents, or articles, that are authored in Verint Knowledge Management (KM Professional or KM Enterprise) and pulled into Verint Community for public…
A knowledge document is the sole content inside a knowledge collection . It represents either an article, FAQ, alert or uploaded file from a Knowledge Management site. Unlike most content, knowledge documents…
