Search is a key mechanism that members of your community will use to locate content that they are interested in. You must install and configure search for your community. If you are having difficulty with…
Scenario: A search containing an article (a, an, etc.), conjunction (and, or, but), preposition (in, on, etc.), form of the verb "to be," or other term stops a search
Verint Community stopwords.txt file…
If the site is running slowly or timing out due to SQL timeouts being reported on the site, it may be an indication that an SQL database reindex is needed. Here are the steps necessary to perform this…
If you are seeing search-related errors, this document can help you troubleshoot the problems and ensure that search is running effectively for your community.
The first place to look when you receive…
Job Service is not completing any jobs
If the Job Service is not completing any jobs:
Ensure that the service is running. Start it if it is not. Check the errors.log file in the Job Scheduler directory…
Whenever a Service Pack is installed, Verint Community leaves the user experience of your community unchanged. If any changes were made to components of the user experience, administrators of the community…
The Video Transcoder determines which part of the video is used as the "still" image when a video file is uploaded into the community. By default, the 5 second mark is used by Video Transcoder to select…
When are email notifications triggered to subscribers?
Table of Contents
Article Created or Updated
Article Comment
Blog Post
Blog Post Comment
Event Created or Updated
Event Comment
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How come the following two reports, for the same Forum, are giving me different calculations for the exact same time period?
These reports are actually reporting different information.
The report…
Reporting will occasionally encounter data anomalies that cause the reporting to start rendering like the image below:
The initial workaround is to reset reporting. To reset reporting, follow the…
