When attempting to upload or view uploaded files (such as avatars, files within file galleries, post attachments, or other site files), you may run into errors instead of being able to view and/or download the file. The steps below will help you troubleshoot this problem:
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Do you get an error uploading new avatars / files?
- An error when uploading avatars or files typically indicates a permissions problem. Review file permission configuration and then continue on to Step 2.
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Do you have UrlScan installed?
- UrlScan 3.1 is a security tool that restricts the types of HTTP requests that IIS will process. By blocking specific HTTP requests, the UrlScan 3.1 security tool helps to prevent potentially harmful requests from reaching applications on the server. UrlScan 3.1 is an update to UrlScan 2.5 supports IIS 5.1, IIS 6.0 and IIS 7.0 on Windows Vista and Windows Server 2008.
- Enable AllowDotInPath in UrlScan|Review Verint settings for UrlScan or continue on to Step 3.
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What Web server are you running Verint Community Server on?
- See CFS on the Visual Studio development server information
- See Enable Integrated Pipeline on IIS7 about enabling the integrated pipeline on IIS7.
- Microsoft Internet Information Services 6.0 - go to Step 4.
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Seek further help.
When seeking further support, please make a note that you followed this troubleshooter, and of any changes you made throughout the troubleshooter.