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Verint Community 11.x
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User Documentation What is an Achievement and how do I change or manage Achievements?
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  • Verint Community 11.x User Documentation
  • +How do I install Telligent Community?
  • Getting Started
  • +General Topics
  • +How do I get to the administration panel?
  • +How do I administer members?
  • +How do I change permissions?
  • +What is an application?
  • +What is a group?
  • How should I define groups and applications in my community?
  • +What is a forum?
  • +What is a blog?
  • +What is a gallery?
  • +What is a wiki?
  • +What is a calendar?
  • +What is ideation?
  • +What is a Knowledge Collection?
  • +How do I view reports?
  • +What is a theme?
  • -What is an Achievement and how do I change or manage Achievements?
    • How do I edit an Achievement?
    • How do I add an Achievement?
    • How do I manually award or revoke an achievement to/from a member?
  • +How can I enable single sign-on (SSO)?
  • +How do I install chat support?
  • +How do I configure email integration?
  • +How do I translate my community?
  • How do I configure automations for my community?
  • +How can I identify abuse or SPAM within the community?
  • +Community Troubleshooting Guide
  • +How do I monitor the health of my community?
  • +Release Notes for Community 11
  • Accessibility
  • What are Points and how do I change or manage points?
  • Change system defaults for locking out users
  • How do I assign a site role to a user?
  • How do I change my password?
  • How do I change the options in my user profile?
  • How do I configure the available profile options?
  • How do I create an API key?
  • How do I customize my community in an upgrade-safe way?
  • How do I edit my profile?
  • How do I enable Google Analytics on Verint Community?
  • How do I show embedded tweets with videos (or pictures)?
  • IFRAME inclusion in the community
  • Shortened URLs
  • What are profile fields and how do I manage them?
  • What are Ratings?
  • What are the SEO features in Verint Community?
  • What is a leaderboard?
  • What is the difference between Related / Recommended content, and how do they work?

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What is an Achievement?

An achievement is an outward-facing indication that a user has completed a milestone, such as gaining a number of likes on a post or answering questions -  in other words, has completed one or more specific actions - rather than simply accumulating points for every action. Thus, achievements are a better demonstration of expertise and credibility than ranks might be.  Achievements are administered within Administration > Membership > Achievements. Achievements can be awarded or removed. 

Achievements:

  • Can be configured, using rules, to send a notification to the member of his achievement.
  • Can only be earned once.
  • Replace ranks in point scenarios. They can also be used for non-point scenarios such as rewarding having a number of new friends.
  • Have APIs, so they can be given on an ad-hoc basis outside of rules.

Achievements are based upon rules

Achievements, which are configured in the Administration panel, are supported by rules (in Administration > Rules). While you can create an achievement, name its criteria, and upload a badge for it, it still requires a rule to enact giving it. For example, the "A Way with Words I" achievement is awarded for receiving 25 likes on a blog post. The rule supporting this achievement comes configured out of the box. However, if you were to make a new achievement, you would also need to create the rule that awards the achievement.

Out of the box achievements

Telligent Community includes a number of default achievement rules and badges out of the box. This initial list can be adjusted to meet the needs of a community.

Achievement Criteria

A Way With Words I

Receive 25 likes on a blog post.

A Way With Words II

Receive 50 likes on a blog post.

A Way With Words III

Receive 100 likes on a blog post.
Ask A Question I Ask a question in a forum.
Ask A Question II Ask 10 questions in a forum.

Celebrity I

Make 50 friends within the community.

Celebrity II

Make 100 friends within the community.
Discussion Starter I Start a discussion in a forum that receives 5 replies.
Discussion Starter II Start 25 discussions in a forum.
Discussion Starter III Start 50 discussions in a forum.

Gets My Vote

Receive 5 likes on a status post.

Good Idea!

Receive 10 upvotes for an idea.

Great idea!

Receive 25 upvotes for an idea.

Idea Machine I

Share 5 ideas with the community.

Idea Machine II

Share 25 ideas with the community.

Idea Machine III

Share 50 ideas with the community.
Know-it-all I Answer 15 questions that are verified as helpful or correct.
Know-it-all II Answer 50 questions that are verified as helpful or correct.
Know-it-all III Answer 100 questions that are verified as helpful or correct.

Legendary

Make 1000 friends within the community.
Let Me Help You Answer a question that is verified as helpful or correct.

Making Connections

Make 5 friends within the community.

Master of Upload

Upload 15 files, photos or videos to share with the community.
Nice Blog! Receive 5 comments on a blog post.

Popular File

One of your files is downloaded 50 times.

Raining Comments

Receive 10 comments on a status post.

Rockstar

Make 500 friends within the community.

Say Hello

Write a status post.

Socialite

Make 25 friends within the community.

Striking a Chord

Receive 25 comments on a blog post.

The Conversationalist

Start a forum thread that receives 100 replies.

Thumbs Up I

Receive 25 likes on a status post.

Thumbs Up II

Receive 50 likes on a status post.

Thumbs Up III

Receive 100 likes on a status post.

We've Gone Viral!

Receive 100 comments on a blog post.

What If...

Share an idea with the community.

What's Your Status I

Share 25 status updates.

What's Your Status II

Share 50 status updates.

What's Your Status III

Share 100 status updates.

You Must Be a Genius

Receive 50 upvotes for an idea.

Achievement display

A user's achievements are displayed in three places:

  • In the activity stream.
  • On his/her Profile > Achievements page. The achievements page shows the full description of the achievement.
  • In the User - Hover over his/her username.
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