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User Documentation How do I manage membership within a group?
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  • Verint Community 11.x User Documentation
  • +How do I install Telligent Community?
  • Getting Started
  • +General Topics
  • +How do I get to the administration panel?
  • +How do I administer members?
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  • -What is a group?
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    • How do I delete a group?
    • How can I join a group?
    • How can I enable visitors to contact the owners of a group?
    • +How do I change permissions for members of a group?
    • How do I manage membership within a group?
    • How do I rename, change the avatar, or move a group?
  • How should I define groups and applications in my community?
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  • +What is an Achievement and how do I change or manage Achievements?
  • +How can I enable single sign-on (SSO)?
  • +How do I install chat support?
  • +How do I configure email integration?
  • +How do I translate my community?
  • How do I configure automations for my community?
  • +How can I identify abuse or SPAM within the community?
  • +Community Troubleshooting Guide
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  • +Release Notes for Community 11
  • Accessibility
  • What are Points and how do I change or manage points?
  • Change system defaults for locking out users
  • How do I assign a site role to a user?
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  • How do I edit my profile?
  • How do I enable Google Analytics on Verint Community?
  • How do I show embedded tweets with videos (or pictures)?
  • IFRAME inclusion in the community
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  • What are profile fields and how do I manage them?
  • What are Ratings?
  • What are the SEO features in Verint Community?
  • What is a leaderboard?
  • What is the difference between Related / Recommended content, and how do they work?

How do I manage membership within a group?

Group membership can be managed by navigating to the group, Manage > Manage Group > Members:

The Members list shows all current effective members. Members can be members of the group either due to a direct inclusion or through a role-related inclusion. To see roles that are members of the group, view the Roles tab of the Members panel.

[toc]

Adding Members

To add members, click Add from the Members list. Specify the members or roles you'd like to add (you can select more than one) and the membership type of the selected members. Click Add to commit the additions.

Inviting Members

To invite members, click Invite from the Members list. Specify the members or email addresses to invite (you can select more than one), the membership type of the selected members when the invitation is accepted, and an optional message to send with the invitation. Click Send to send the invitations.

Invited members will receive a notification including an acceptance link that will allow them to join the group.

Reviewing Membership Requests

If potential members can request membership within the group, the requests are shown within the Requests tab of the Members list. To accept or reject a membership request, select the membership request and click either Accept or Reject.

Changing Membership Types

Membership types of existing members can be changed on the Members and Roles tabs of the Members list. In either list, select the member or member-role to modify and select Change to Member, Change to Manager, or Change to Owner (some of these options may be within the More menu).

Note that individuals who are members of the group due to multiple role relations will have an effective membership type equal to the most privilege level granted through the various membership routes in the group. For example, if an individual is a member through Role1 and a manager through Role2 and an owner as a individual membership, the group member will have an effective membership type of owner.

Removing Members

Members can be removed on the Members and Roles tabs of the Members list. In either list, select the member or member-role to remove and select Remove (this option may be within the More menu).

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