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Verint Community 11.x
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User Documentation What is a leaderboard?
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  • Verint Community 11.x User Documentation
  • +How do I install Telligent Community?
  • Getting Started
  • +General Topics
  • +How do I get to the administration panel?
  • +How do I administer members?
  • +How do I change permissions?
  • +What is an application?
  • +What is a group?
  • How should I define groups and applications in my community?
  • +What is a forum?
  • +What is a blog?
  • +What is a gallery?
  • +What is a wiki?
  • +What is a calendar?
  • +What is ideation?
  • +What is a Knowledge Collection?
  • +How do I view reports?
  • +What is a theme?
  • +What is an Achievement and how do I change or manage Achievements?
  • +How can I enable single sign-on (SSO)?
  • +How do I install chat support?
  • +How do I configure email integration?
  • +How do I translate my community?
  • How do I configure automations for my community?
  • +How can I identify abuse or SPAM within the community?
  • +Community Troubleshooting Guide
  • +How do I monitor the health of my community?
  • +Release Notes for Community 11
  • Accessibility
  • What are Points and how do I change or manage points?
  • Change system defaults for locking out users
  • How do I assign a site role to a user?
  • How do I change my password?
  • How do I change the options in my user profile?
  • How do I configure the available profile options?
  • How do I create an API key?
  • How do I customize my community in an upgrade-safe way?
  • How do I edit my profile?
  • How do I enable Google Analytics on Verint Community?
  • How do I show embedded tweets with videos (or pictures)?
  • IFRAME inclusion in the community
  • Shortened URLs
  • What are profile fields and how do I manage them?
  • What are Ratings?
  • What are the SEO features in Verint Community?
  • What is a leaderboard?
  • What is the difference between Related / Recommended content, and how do they work?

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What is a leaderboard?

  • Leaderboards are entirely based upon points.  They cannot be scoped to different activities. The leaderboard cannot differentiate between why the points were awarded.  If a user received 250 points for answering questions and another 250 for asking questions, and a second user received 500 for answering questions, the leaderboard would not be able to tell you which one was the better question answerer, it would just see them both as having 500 points.
  • That said, you could elect to only award points for one activity, perhaps a verified answer and nothing else. This would turn leaderboards into a top verified answer board, but that would prevent the points and leaderboards from being used for any other activities.
  • Automations ( How do I configure automations for my community? ) could be used to award points.  For example, you could define when an answer to a question is verified award x points to the user who submitted the answer.  Depending on how complex a setup you wanted, you could go further to make the rules more specific and awards points only if the user is in a specific role, or change the amount of points for the award based upon the group they were in.  That may be difficult to maintain over time, but it is an option.
  • The Leaderboard Leaders Job aggregates all of the point transactions for each leaderboard, so on a test site with a small amount of data, it should not be a problem to shorten the leaderboard calculation job to every few minutes for testing purposes.

Leaderboards display the top users based upon points earned across the site or within a specific group. What are Points and how do I change or manage points? 

  • Leaderboards defined via the Administration Panel are global and all points received anywhere on the site are included when determining leaders for these boards.
  • Leaderboards defined at the group level are scoped to that group and only points received within that group are included when determining leaders.

Leaderboards offer three review time periods for determining leaders

  • All Time
  • Specific Date Range
  • Recent Time Period (i.e. a rolling interval, the last 30-days)

Leaderboards can be limited based upon member roles

  • Users to Include (by role)
  • Users to Exclude (by role)

When creating a Leaderboard you define how many leaders will be displayed, and can set start and end dates for the leaderboard to be presented.

Leaderboard results can be exported to a .csv file

There are Leaderboard APIs: List Leaders Leaderboard REST Endpoint

The Leaderboard calculation Job can be configured to run on different variables as well. Click Pencil > Jobs > search for Leaderboard which will bring up the Leaderboard Leaders job > Click the name to have the section expand> Click Edit.

Since Leaderboards are based upon Points, you might want to check the same Jobs area for Point > Point Transaction User Totals > click it to expand > Click Edit. This is the job that calculates user's total points. For this community it is currently set to run every few hours with at least 1 hour in between runs.

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