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Verint Community 11.x
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User Documentation How do I install chat support?
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  • Verint Community 11.x User Documentation
  • +How do I install Telligent Community?
  • Getting Started
  • +General Topics
  • +How do I get to the administration panel?
  • +How do I administer members?
  • +How do I change permissions?
  • +What is an application?
  • +What is a group?
  • How should I define groups and applications in my community?
  • +What is a forum?
  • +What is a blog?
  • +What is a gallery?
  • +What is a wiki?
  • +What is a calendar?
  • +What is ideation?
  • +What is a Knowledge Collection?
  • +How do I view reports?
  • +What is a theme?
  • +What is an Achievement and how do I change or manage Achievements?
  • +How can I enable single sign-on (SSO)?
  • -How do I install chat support?
    • How do I chat with another member?
  • +How do I configure email integration?
  • +How do I translate my community?
  • How do I configure automations for my community?
  • +How can I identify abuse or SPAM within the community?
  • +Community Troubleshooting Guide
  • +How do I monitor the health of my community?
  • +Release Notes for Community 11
  • Accessibility
  • What are Points and how do I change or manage points?
  • Change system defaults for locking out users
  • How do I assign a site role to a user?
  • How do I change my password?
  • How do I change the options in my user profile?
  • How do I configure the available profile options?
  • How do I create an API key?
  • How do I customize my community in an upgrade-safe way?
  • How do I edit my profile?
  • How do I enable Google Analytics on Verint Community?
  • How do I show embedded tweets with videos (or pictures)?
  • IFRAME inclusion in the community
  • Shortened URLs
  • What are profile fields and how do I manage them?
  • What are Ratings?
  • What are the SEO features in Verint Community?
  • What is a leaderboard?
  • What is the difference between Related / Recommended content, and how do they work?

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How do I install chat support?

To enable chat in Telligent Community, simply add the DLL, enable the plugin, configure the plugin, and configure the appropriate widget. 

Add the chat dll to the web folder

  1. Add the Telligent.Evolution.Chat.dll file to the web/bin folder of your Community Server installation.

Enable chat and presence

  1. In the Telligent interface, navigate to Manage > Administration > Extensions > Chat.
  2. Click the Enabled check box.
  3. Click Options. The plugin has the following options:

    • Offline Timeout Seconds - Seconds after which a user is marked offline when all of the user's connections are closed. This is a grace period to allow for navigating across pages without interrupting presence even though connections are closing and opening. Default: 10
    • Online Friend List Page Size - Number of online friends shown in the buddy list, sorted by recency of conversation, descending. Default: 15
    • Maximum Group Chat Participants - Maximum number of participants allowed in a group chat session. Default: 10
    • Conversation Life Span - Hours after which a conversation log is no longer appended to, and subsequent chat messages initiate and append to a new conversation. Default: 24
    • Set Online by Default - Whether a user should be auto-logged into chat upon sign-in. A user's own previous preference (when it exists) overrides this. Default: True
  4. Click Save.

Chat widgets

The User - Chat widget enables the online friends list and chat windows.

  1. To install this widget, as an admin navigate to the site home page, go to Manage > Manage Site Theme > Edit this Page.
  2. Mouse over the footer and click Edit footer.
  3. On the Edit this page "Widgets" tab, search for User - Chat.
  4. Drag it into the footer.
  5. Click Publish. The widget is now active.
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