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User Documentation How do I customize direct communication options such as email, notifications, and private messages?
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  • Verint Community 11.x User Documentation
  • +How do I install Telligent Community?
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  • -How do I get to the administration panel?
    • How can I require acceptance of terms of service before member registration?
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    • How can I provide new members with a default set of friends?
    • How do I get to the contextual management panel?
    • How do I set the default timezone and date/time formats for my community?
    • How do I customize direct communication options such as email, notifications, and private messages?
    • When do notifications go to Subscribers?
    • How do I send an ad-hoc mass email to community members?
    • How do I manage advertisements in my community?
    • How can I control which types of files can be embedded within forum threads and replies?
    • How do I control the type and functionality of content that can be posted on my community?
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  • +What is a theme?
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  • +How can I enable single sign-on (SSO)?
  • +How do I install chat support?
  • +How do I configure email integration?
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  • +Community Troubleshooting Guide
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  • +Release Notes for Community 11
  • Accessibility
  • What are Points and how do I change or manage points?
  • Change system defaults for locking out users
  • How do I assign a site role to a user?
  • How do I change my password?
  • How do I change the options in my user profile?
  • How do I configure the available profile options?
  • How do I create an API key?
  • How do I customize my community in an upgrade-safe way?
  • How do I edit my profile?
  • How do I enable Google Analytics on Verint Community?
  • How do I show embedded tweets with videos (or pictures)?
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  • What are profile fields and how do I manage them?
  • What are Ratings?
  • What are the SEO features in Verint Community?
  • What is a leaderboard?
  • What is the difference between Related / Recommended content, and how do they work?

How do I customize direct communication options such as email, notifications, and private messages?

There are a number of ways in which you may receive direct communication from Telligent Community or another member of the community. The options that govern direct communications can be adjusted by navigating to the user avatar (in the site banner) > Settings:

There are a few settings that govern communication. When you're done adjusting settings, be sure to click Save at the bottom of the settings form.

Options

  • Email address: This is the email address that will be used whenever Telligent Community sends you an email.
  • Enable email content: If unchecked, no email will be sent from Telligent Community.
  • Enable HTML emails: If checked, messages will be sent in HTML format, including links and media.
  • Allow this site to contact you: If checked, you are granting the administrators of the community permission to email you directly.
  • Allow this site's partners to contact you: If checked, you are granting partners of the community permission to email you directly.
  • Allow private messages from: Allows you to control who can contact you via a private message on this community. If set to No one, you will not receive private messages.

Email Digests

Email digests are periodic updates of changes made to specific groups sent as an aggregate email. The Email Digests tab lists all of your groups and the frequency of the digest email or Not Subscribed if you've not subscribed to the digest. If you've manually subscribed to an email digest for a group you are not a member of, those subscriptions are shown under Other Group Subscriptions. All subscriptions can be modified in this list.

Subscriptions

Subscriptions are manual or automatic registrations that show interest in an application or piece of content. The Subscriptions tab lists all of your application-level subscriptions. Subscriptions are used with notifications (discussed below) to send notifications to you about your interests. The subscriptions list allows you to unsubscribe from individual applications by clicking Unsubscribe.

Notifications

Notifications are messages related to specific actions that are distributed to you based on your preferences. The Notifications tab lists all supported notifications by the community and allows you to turn on/off each type of notification and identify the preferred method of distribution for each enabled type of notification. By default, Telligent Community supports sending notifications as email or a live alert. Live alerts are the notifications that pop-up within Telligent Community while navigating the site. Any type of notification that is enabled will cause the related notifications to show within the notification list within the site banner.

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