I’m happy to announce that Telligent will be using Desk.com as its new customer support portal. This will enable our customers to open support cases, interact with our support team , and see the status of all cases they, or their designat...
So, you’ve implemented this great community. You know it’s a fantastic idea. You’ve done the research and have seen how launching a community can successfully decrease calls into your company’s call center by a sizable pe...
We're excited to announce general availability of Telligent Community 10.1. There are a number of significant updates in this version that we hope you will like.
Site Banner
The Site Banner has been updated to support easy branding changes direc...
One of the most important aspects of the modern internet world is security so we have recently incorporated two-factor authentication in our open source code for Telligent, in this article I'll summarize how we achieved this.
As a business, you have decided to engage more with your audience, and plan the community platform to follow through. But, how can you make sure you’re not left as the host of a party that no-one attends?Your planning starts with the needs of y...
When it comes to integrating with Telligent Community, the questions I’m asked most are around integrating with Sitecore. I have compiled the majority of questions, with answers below, which provides useful explanation on what you can achieve w...
Social Marketing in an Online Community
Two key channels for social marketing include social networks and your website. Today, brands are using these two critical digital channels much more to increase their brand footprint.
More than likely, you are...
Success can be ever so fleeting. What seems like a great community launch so often turns into a ghost town of little or no activity.
But there’s something you can do about it. The key is to understanding the psychological motivations of your me...
You’re well aware that your community can help you engage more deeply and widely with your customers, and reap the benefits of that engagement. A great community can make the all the difference between being a world-class company that domi...
