News & Updates

In the past, organizations biggest fears of launching a social community was that the community would be misused, abused and have vulgarity they couldn’t control. But, that isn’t the case – customer communities exist for a purpose: to find answers, share experiences, share feedback and connect with the organization and other customers. Many organizations realized that their biggest fear (negative feedback...

A customer community is the perfect platform for organisations to build real and meaningful relationships with not only customers but prospects too. It is these relationships, which foster engagement, loyalty and lead someone from curiosity to advocacy. From high-tech to higher education, online communities have a strong use case in most verticals, so long as the strategy is driven by the businesses’ objectives...

An engaged, branded community can be the ultimate asset for your company if done correctly. We are living in the “Age of the Customer” and Telligent’s technology helps you engage with your consumers in a more meaningful way. A branded community gives your organization the opportunity to increase customer reach, add value through-out the customer journey and improve existing customer relationships....

Customers typically want the same things from a positive Social Community experience. They want information , support , and interaction : Information. Information comes in the form of Forums or Blogs and can be documented and searched. Some common topics may include technical information, product/sales information and upcoming product enhancements etc. This makes it easy for users to easily search for technical answers...

When it comes to a social community, many companies view their investment as a simple matter of outbound marketing. They view individual portions of their own organization as separate components without really considering from the customer’s perspective, the company is the company . Customers expect an omni-channel experience that doesn’t require they interact with the company through any one way. It’s...

“People talk about you on the internet, why not give them a place where you can listen to feedback and manage the conversation?” This is the question I pose when someone voices a concern about having a flood of complaints overwhelm them by turning on a community. The truth is, no matter what product you sell or what industry you are in, you will at some point encounter customer concerns. One of the great...

Building an engaged community that is sustainable, profitable and with purpose takes a lot of different elements to make happen. You simply need to consult those who have grown successful social communities and will be inundated with tips and ideas. However, one element that is often overlooked is probably the most fundamental to online community building: your audience. This blog post will delve into the crucial community...

Many companies assume they are fully utilizing social media to communicate with their consumers. However, there are several ways to further this communication strategy and to learn what your consumers truly think about your products and services; and, how to position your solution as technology and markets mature over time. Ask yourself three questions: Are your consumers truly engaged? Can your consumers quickly...

I work with customers every day, from varying industries and with different missions, all trying to figure out how to give their customers a voice and build a unique experience. We help by providing a tool to enable companies and individuals come tog...

Working for Telligent the last 6 years, I’ve heard all sorts of spirited “Buy or Build” arguments related to social community software. Here are some of my favorites… “We only need a little bit of social functionality for now. Our developers are smart, so they’ll just build it for us. I mean, really, how hard is it to create a forum, right?” “IT says build it so...

Colleges and universities bring people together from around the world to study, learn and network. It’s no surprise that the world’s largest social network, Facebook, was created at a University. But, while social networks have a role, there is also an opportunity for more dedicated online communities too. 1. Not everything is social: Social networks provide outlets for students and faculty to connect and...

One of my primary responsibilities as a Sr Solutions Advisor for Telligent is delivering product demonstrations. It's something Farrukh and I do multiple times a week for new and existing customers. So... why should you request a demo ? First off, delivering a #demo is the best way to show off what Telligent Community can do and how it can be used to address business issues, like enabling your customers to help...

Widget Studio in Telligent Community 9.1 adds support for autocompletion and documentation improvements, immediate evaluation, global search, and more.

Telligent is committed to building incredible products and continues to thrive with our customers support! We'll be blogging about a wide variety of topics that will help explain how we work with our customers, work with the product, and tips about how to build incredible social communities! The Customer Success team is the face of the Telligent team and are our customer's trusted advisors and internal advocates...

We are excited to announce that the Telligent team has moved to a new location! Our previous office served us well, enabled us to grow Telligent Community and make great memories, but we couldn’t be more excited about our new office space. Our new office has a great view, an environment that allows us to work freely and ignite our creative spirit, not to mention a great area for a stroll when we want to breathe...

I'm thrilled to announce that version 9.1 of Telligent Community is now available and ready for production use: Get Telligent Community 9.1 Telligent Community 9.1 is a minor release, but we packed some great additions into it: We ran multiple versions ourselves (here) starting nearly 6 weeks ago Soliciting feedback from our community about the product Making available a preview releases to solicit...