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  • CLF Aug '24 Debrief by 3sides: Lessons from Shopware Germany

    CLF Aug '24 Debrief by 3sides: Lessons from Shopware Germany

    Wilfried Rijsemus (3sides)
    Wilfried Rijsemus (3sides)
    Intro When an opportunity arises to hear community experience stories from Germany, then I will be the first to jump on it. In community land, Germany is now emerging with more and more community practices This time we had Marco Steinhaueser from Sho...
    • Mon, Sep 2 2024
  • MathWorks part 2: The Future. CLF Feb '24 Debrief by 3sides

    MathWorks part 2: The Future. CLF Feb '24 Debrief by 3sides

    Wilfried Rijsemus (3sides)
    Wilfried Rijsemus (3sides)
    Intro Last January we heard Hans Scharler of MathWorks talk about his experience of 20 years of community building experience and 10 years at MathWorks Developer and Scientist community. If you want to see more, then go here. This February 2024 Hans ...
    • Mon, Mar 4 2024
  • CLF Jan '24 Debrief by 3sides: Lessons learned from building and growing a 2 million+ developer community of MathWorks

    CLF Jan '24 Debrief by 3sides: Lessons learned from building and growing a 2 million+ developer community of MathWorks

    Wilfried Rijsemus (3sides)
    Wilfried Rijsemus (3sides)
    Intro Hans Scharler of MathWorks is a pure veteran in the community world. He has been building a community from as early as 1994! It grew into the current MathWorks community of more than 2 million developers and scientists being supported worldwide...
    • Mon, Jan 29 2024
  • CLF Nov '23 Debrief by 3sides: Lessons learned from a community of nuclear power operators

    CLF Nov '23 Debrief by 3sides: Lessons learned from a community of nuclear power operators

    Wilfried Rijsemus (3sides)
    Wilfried Rijsemus (3sides)
    Intro In the short debrief below you will read the outcome of the lessons learned by the Institute of Nuclear Power Operators community. Read his lessons and results!As is customary, every last Thursday of the month, our community of community manage...
    • Thu, Dec 7 2023
  • CLF Sept '23 Debrief by 3sides: The impact of AI on (online) communities

    CLF Sept '23 Debrief by 3sides: The impact of AI on (online) communities

    Wilfried Rijsemus (3sides)
    Wilfried Rijsemus (3sides)
    AI is here! All of a sudden. It was rumbling already in the tech scene for some time but Open AI’s ChatGPT brought its capabilities to the masses with a bang. We are now living in the AI era and new Generation AI will put Gen Z into past tense....
    • Wed, Oct 4 2023
  • Impact of Generative AI on Communities, part 2. Wednesday 26 April, 15.00 hrs UK time. Come all!

    Impact of Generative AI on Communities, part 2. Wednesday 26 April, 15.00 hrs UK time. Come all!

    Wilfried Rijsemus (3sides)
    Wilfried Rijsemus (3sides)
    The previous meeting left us with many more questions. The 4 main questions we try to answer Actual Opportunities Actual Risks Influence on Community Strategy  Influence on the Community Manager role
    • Tue, Apr 25 2023
  • Impact of Generative AI on communities. Thursday 30 March 2023. 15.00UK time

    Impact of Generative AI on communities. Thursday 30 March 2023. 15.00UK time

    Wilfried Rijsemus (3sides)
    Wilfried Rijsemus (3sides)
    We are hosting a special meetup coming Thursday around the topic of Generative AI and especially around the rise of ChatGPTNo presentation but collecting experiences and defining policies, strategies and tactics.It will be some good old pioneering wh...
    • Tue, Mar 28 2023
  • Verint Community Mobile Application

    Verint Community Mobile Application

    Robert Nash
    Robert Nash
    I haven't added a blog post on here for quite some time, the fun of running a busy agency creating great community solutions using the Verint Community platform!  We mentioned at Verint Engage last year that we were working on a Mobile Appl...
    • Fri, Feb 10 2023
  • Highlights of Social Edge's 2022 Year with Verint

    Highlights of Social Edge's 2022 Year with Verint

    Sara Collins
    Sara Collins
    Season’s greetings from Social Edge! We hope this finds you well as the year comes to an end. To you, our valued customers, friends, colleagues, and partners - we want to say thank you. Your continued support impacts our day-to-day and it is a ...
    • Mon, Dec 19 2022
  • Observations from a Community newbie

    Observations from a Community newbie

    Becky Anderson
    Becky Anderson
    For those of you I haven’t had a chance to meet yet, my name is Becky Anderson, and I joined the Community team early in 2021.  I came from the customer experience portion of Verint, and therefore had little to no exposure to a community.&...
    • Thu, Jan 6 2022
  • Social Edge's Verint Products Showcase 2021

    Social Edge's Verint Products Showcase 2021

    Tom Paolucci
    Tom Paolucci
    Join Social Edge on December 14th at 4PM ET for their first Verint Product Showcase!During the event, you'll have the opportunity to see a selection of the most recent innovations the team has been working on to enhance the experience in your Verint ...
    • Tue, Nov 30 2021
  • Announcement: Verint partner 3sides hosts Verint Customer Micro Focus Use Case in 2 December Webinar

    Announcement: Verint partner 3sides hosts Verint Customer Micro Focus Use Case in 2 December Webinar

    Wilfried Rijsemus (3sides)
    Wilfried Rijsemus (3sides)
    Webinar 2 December 2021 Certified Verint Community Partner 3sides is hosting a new series of Open Knowledge webinars. The first of that series is kicked off by Verint Customer: Micro Focus. In that webinar you will learn how Micro Focus is reapi...
    • Thu, Nov 18 2021
  • Community Strategy and Leaning On Your Peers

    Community Strategy and Leaning On Your Peers

    Lucy Rogers
    Lucy Rogers
    When starting out with a community, it is important to understand the purpose of your Community and have a clear strategy in place that is agreed by the key stakeholders, Community Manager and/or Community team. This can be very basic to start with j...
    • Wed, Aug 19 2020
  • Introducing Social Edge Products for Telligent

    Introducing Social Edge Products for Telligent

    Amara Lennon
    Amara Lennon

    We are very excited to announce that we have recently launched a line of products exclusively for the Verint Community platform! These products are designed to enhance the user experience and visual aesthetic of your Verint community.

    Like all of our products, your subscription license includes support and innovation at no extra charge. Our clients have expressed enthusiasm about the capabilities and functionality the…

    • Mon, Sep 9 2019
  • 3 Ways to Fast Track Community Growth

    3 Ways to Fast Track Community Growth

    Former Member
    Former Member
    So, you’ve implemented this great community. You know it’s a fantastic idea. You’ve done the research and have seen how launching a community can successfully decrease calls into your company’s call center by a sizable pe...
    • Fri, Sep 22 2017
  • Google MFA authentication Plugin

    Google MFA authentication Plugin

    Robert Nash
    Robert Nash
    One of the most important aspects of the modern internet world is security so we have recently incorporated two-factor authentication in our open source code for Telligent, in this article I'll summarize how we achieved this.
    • Wed, Aug 2 2017
  • Why should anyone join your community?

    Why should anyone join your community?

    Peter Furtado
    Peter Furtado
    As a business, you have decided to engage more with your audience, and plan the community platform to follow through. But, how can you make sure you’re not left as the host of a party that no-one attends?Your planning starts with the needs of y...
    • Wed, Jul 12 2017
  • Add community functionality to Sitecore with Telligent Community

    Add community functionality to Sitecore with Telligent Community

    Former Member
    Former Member
    When it comes to integrating with Telligent Community, the questions I’m asked most are around integrating with Sitecore. I have compiled the majority of questions, with answers below, which provides useful explanation on what you can achieve w...
    • Fri, Jun 9 2017
  • Social Marketing in an Online Community

    Former Member
    Former Member
    Social Marketing in an Online Community Two key channels for social marketing include social networks and your website. Today, brands are using these two critical digital channels much more to increase their brand footprint. More than likely, you are...
    • Wed, Jun 7 2017
  • Why Your Members Aren't Sticking Around… And What You Can Do About It

    Why Your Members Aren't Sticking Around… And What You Can Do About It

    ToddN
    ToddN
    Success can be ever so fleeting. What seems like a great community launch so often turns into a ghost town of little or no activity. But there’s something you can do about it. The key is to understanding the psychological motivations of your me...
    • Tue, May 30 2017
  • 10 steps to improve adoption of your social platform

    Peter Furtado
    Peter Furtado
    You’re well aware that your community can help you engage more deeply and widely with your customers, and reap the benefits of that engagement. A great community can make the all the difference between being a world-class company that domi...
    • Fri, May 19 2017
  • Helping Those Who Help Babies To Hear

    Helping Those Who Help Babies To Hear

    ToddN
    ToddN
    Communities of Practice are challenging. But the results can change the profession you work in for the better, and maybe even make the world a better place. How’s that for a reason to go social? Hearing First is an organization that suppor...
    • Wed, May 17 2017
  • Does My Organisation Need An Online Community?

    Does My Organisation Need An Online Community?

    Gina Narramore
    Gina Narramore
    A quick Google search of ‘the benefits of an online community’ provides a plethora of encouraging results; from reducing support tickets, increased customer satisfaction, customer retention and advocacy, to improving SEO, increasing produ...
    • Tue, Mar 21 2017
  • Implementing a Social Community: Actum’s success with MyOlympus and various functionalities

    Pavlina Polanska
    Pavlina Polanska
    Olympus is a well-known company, operating in several markets. One of their important product lines is cameras. Approximately two years ago, Olympus came to us (Actum) with an idea of building a community portal, based on Telligent Community 8.5. Th...
    • Tue, Feb 28 2017
  • What is the value of an Online Social Community?

    Former Member
    Former Member
    Thinking about creating an online social community for your organization? Check out this awesome Whitepaper by The Aberdeen Group with some great ROIs that you can use to show the benefits of community. Report Highlights: - Companies with an onl...
    • Tue, Jan 31 2017
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