• Impact of Generative AI on Communities, part 2. Wednesday 26 April, 15.00 hrs UK time. Come all!

    The previous meeting left us with many more questions. The 4 main questions we try to answer Actual Opportunities Actual Risks Influence on Community Strategy  Influence on the Community Manager role
  • Impact of Generative AI on communities. Thursday 30 March 2023. 15.00UK time

    We are hosting a special meetup coming Thursday around the topic of Generative AI and especially around the rise of ChatGPTNo presentation but collecting experiences and defining policies, strategies and tactics.It will be some good old pioneering wh...
  • Verint Community Mobile Application

    I haven't added a blog post on here for quite some time, the fun of running a busy agency creating great community solutions using the Verint Community platform!  We mentioned at Verint Engage last year that we were working on a Mobile Appl...
  • Highlights of Social Edge's 2022 Year with Verint

    Season’s greetings from Social Edge! We hope this finds you well as the year comes to an end. To you, our valued customers, friends, colleagues, and partners - we want to say thank you. Your continued support impacts our day-to-day and it is a ...
  • Observations from a Community newbie

    For those of you I haven’t had a chance to meet yet, my name is Becky Anderson, and I joined the Community team early in 2021.  I came from the customer experience portion of Verint, and therefore had little to no exposure to a community.&...
  • Social Edge's Verint Products Showcase 2021

    Join Social Edge on December 14th at 4PM ET for their first Verint Product Showcase!During the event, you'll have the opportunity to see a selection of the most recent innovations the team has been working on to enhance the experience in your Verint ...
  • Announcement: Verint partner 3sides hosts Verint Customer Micro Focus Use Case in 2 December Webinar

    Webinar 2 December 2021 Certified Verint Community Partner 3sides is hosting a new series of Open Knowledge webinars. The first of that series is kicked off by Verint Customer: Micro Focus. In that webinar you will learn how Micro Focus is reapi...
  • Community Strategy and Leaning On Your Peers

    When starting out with a community, it is important to understand the purpose of your Community and have a clear strategy in place that is agreed by the key stakeholders, Community Manager and/or Community team. This can be very basic to start with j...
  • Introducing Social Edge Products for Telligent

    We are very excited to announce that we have recently launched a line of products exclusively for the Verint Community platform! These products are designed to enhance the user experience and visual aesthetic of your Verint community.

    Like all of our products, your subscription license includes support and innovation at no extra charge. Our clients have expressed enthusiasm about the capabilities and functionality the…

  • 3 Ways to Fast Track Community Growth

    Former Member
    Former Member
    So, you’ve implemented this great community. You know it’s a fantastic idea. You’ve done the research and have seen how launching a community can successfully decrease calls into your company’s call center by a sizable pe...
  • Google MFA authentication Plugin

    One of the most important aspects of the modern internet world is security so we have recently incorporated two-factor authentication in our open source code for Telligent, in this article I'll summarize how we achieved this.
  • Why should anyone join your community?

    As a business, you have decided to engage more with your audience, and plan the community platform to follow through. But, how can you make sure you’re not left as the host of a party that no-one attends?Your planning starts with the needs of y...
  • Add community functionality to Sitecore with Telligent Community

    Former Member
    Former Member
    When it comes to integrating with Telligent Community, the questions I’m asked most are around integrating with Sitecore. I have compiled the majority of questions, with answers below, which provides useful explanation on what you can achieve w...
  • Social Marketing in an Online Community

    Social Marketing in an Online Community Two key channels for social marketing include social networks and your website. Today, brands are using these two critical digital channels much more to increase their brand footprint. More than likely, you are...
  • Why Your Members Aren't Sticking Around… And What You Can Do About It

    Success can be ever so fleeting. What seems like a great community launch so often turns into a ghost town of little or no activity. But there’s something you can do about it. The key is to understanding the psychological motivations of your me...
  • 10 steps to improve adoption of your social platform

    You’re well aware that your community can help you engage more deeply and widely with your customers, and reap the benefits of that engagement. A great community can make the all the difference between being a world-class company that domi...
  • Helping Those Who Help Babies To Hear

    Communities of Practice are challenging. But the results can change the profession you work in for the better, and maybe even make the world a better place. How’s that for a reason to go social? Hearing First is an organization that suppor...
  • Does My Organisation Need An Online Community?

    A quick Google search of ‘the benefits of an online community’ provides a plethora of encouraging results; from reducing support tickets, increased customer satisfaction, customer retention and advocacy, to improving SEO, increasing produ...
  • Implementing a Social Community: Actum’s success with MyOlympus and various functionalities

    Olympus is a well-known company, operating in several markets. One of their important product lines is cameras. Approximately two years ago, Olympus came to us (Actum) with an idea of building a community portal, based on Telligent Community 8.5. Th...
  • What is the value of an Online Social Community?

    Former Member
    Former Member
    Thinking about creating an online social community for your organization? Check out this awesome Whitepaper by The Aberdeen Group with some great ROIs that you can use to show the benefits of community. Report Highlights: - Companies with an onl...
  • SAML Authentication Plugin Update

    Version: 3.0.1701.18 Recently the 'SAML Authentication Plugin' project on github (https://github.com/Telligent/SAML) has been updated. Versions 3.0.1701.18 onward now properly honor the NameID attribute of the SAML token and use that va...
  • Telligent Community 10.0 Developer Announcements

    With the release of Telligent Community 10.0 just around the corner we wanted to share some details about one of the larger developments efforts in this release: Assembly Restructuring. Source Reorganization In Telligent Community 10.0 we have re-or...
  • The Benefits of Online Social Communities over Other Forms of Social Networks

    If I asked whether your business was active on social media, you’d probably answer quite quickly with a “yes!” If I asked whether you were seeing the results expected from your investment, I am not too convinced you’d confidently answer another “yes.” For many brands, their social media efforts are not providing the results in which they were hoping and many are realising that social media just isn’t the place to build…

  • 4 Ideas for Engaging Customers within Communities

    The best kind of content is content that is unique, authentic and engaging.

    Here are four ideas to help you boost content to engage customers within your community:

    1: Blog posting within your community

    A blog post by a product owner detailing their perspective on how the community’s influence is impacting the decisions made in designing and building a product/good/service is authentic and engaging - customers see how…

  • What is the Biggest Fear For Launching a Customer Community?

    Former Member
    Former Member

    In the past, organizations biggest fears of launching a social community was that the community would be misused, abused and have vulgarity they couldn’t control. But, that isn’t the case – customer communities exist for a purpose: to find answers, share experiences, share feedback and connect with the organization and other customers.

    Many organizations realized that their biggest fear (negative feedback…