Best way to notify specific Users of content creation by related Users?

What would be the best way to notify Users with a specific profile field value when another User creates a new article/blog post?

For example, if I have 30 Users from the same company with a profile field value = CompanyA, I want to notify all 30 Users of CompanyA when one of their colleagues posts and article/blog.

Should I write a custom Automation? Should we write a custom Subscribe to Tag feature and subscribe Users to a specific article tag for CompanyA.

Any pointers in the right direction would be appreciated?

Thanks

BIll

Top Replies

Grant Pankonien over 1 year ago in reply to Alex Nassi +1

Yeah was thinking the same! We have a few automations that trigger of domains that you could look at for examples if that's helpful. https://community.telligent.com/marketplace/mp/listings/add-user-to…

0 Grant Pankonien over 1 year ago

Thinking many different ways to accomplish this, but hesitate a little bit without knowing the use case you're trying to solve for.

Without going into all the ways this could be set up for the sake of a quick answer - I think an Automation would work here (coming from a not incredibly technical person..) to trigger a notification of other users.

Are these users posting anywhere on the site or in a single article/blog area/group?
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0 Alex Nassi over 1 year ago in reply to Grant Pankonien

Coming from a similar level of technical knowledge as Grant, depending on how your community is set up and how users are flagged as "CompanyA," I wonder if you could use email address as the identifier and basically send this notification out to everyone with a matching email domain as the author. The automation could probably use regex to catch the domain, grabbing all of the text after the @ (so @verint.com), and then send to all users who also have an @verint.com email address.
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0 Grant Pankonien over 1 year ago in reply to Alex Nassi

Yeah was thinking the same! We have a few automations that trigger of domains that you could look at for examples if that's helpful.

https://community.telligent.com/marketplace/mp/listings/add-user-to-a-group-based-on-email-domain

https://community.telligent.com/marketplace/mp/listings/auto-add-new-user-to-a-role-based-on-email-do

Still curious about how this is set up though, why the OOTB subscriptions/notifications wouldn't work. Also have thoughts like - are you just going to potentially annoy X number of users that can now no longer truly opt out of being notified of content being posted, even if it is a coworker? May drum up some issues on that front. Is there a better way to get these users the content if its of value to them?
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0 Wilfried Rijsemus (3sides) over 1 year ago

It is actually a knee jerk reaction that we have all had from our school days: The desire as an organisation to control who gets which message. Fundamentalists will put a member at the center and not their organisation. Granted, there are use cases, but it comes with the question: Why are people not subscribing to the content themselves. If that impediment cannot be lifted, then indeed, subscribe an audience to content.

My personal recommendation is to subscribe to the Digest, not to the Notification, and add a big button online and in the notification to unsubscribe
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