General purpose automations have no special integration within Verint Community and are used for general business logic and external integrations.
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Why would I implement a general purpose automation?
If you want to automate Verint Community but your automation's purpose does not align with a more specific automation target, you can implement your automation as a general purpose automation.
General purpose automations are managed in Administration > Automation > Automations.
How do I create a custom general purpose automation?
To create a general purpose automation, select "General purpose automations" when creating a new automation in Automation Studio.
Unlike other automation targets, general purpose automations receive no additional private APIs. The purpose is completely up to the implementation.
Once a general purpose automation is created, it can be configured and enabled by going to Administration > Automation > Automations and creating or editing an automation and selecting the newly created automation type.