If I asked whether your business was active on social media, you’d probably answer quite quickly with a “yes!” If I asked whether you were seeing the results expected from your investment, I am not too convinced you’d confidently answer another “yes.” For many brands, their social media efforts are not providing the results in which they were hoping and many are realising that social media just isn’t the place to build…
The best kind of content is content that is unique, authentic and engaging.
Here are four ideas to help you boost content to engage customers within your community:
1: Blog posting within your communityA blog post by a product owner detailing their perspective on how the community’s influence is impacting the decisions made in designing and building a product/good/service is authentic and engaging - customers see how…
In the past, organizations biggest fears of launching a social community was that the community would be misused, abused and have vulgarity they couldn’t control. But, that isn’t the case – customer communities exist for a purpose: to find answers, share experiences, share feedback and connect with the organization and other customers.
Many organizations realized that their biggest fear (negative feedback…
As part of our new quarterly webinars, this quarter our Manager of Professional Services, Elijah Hardin, walked through 10 reasons to upgrade your Telligent Community site.
To see the recording of the webinar click here.
We hope you find this helpful when building a use case for upgrading your community to take advantage of some of the most advanced community features available!
A customer community is the perfect platform for organisations to build real and meaningful relationships with not only customers but prospects too. It is these relationships, which foster engagement, loyalty and lead someone from curiosity to advocacy.
From high-tech to higher education, online communities have a strong use case in most verticals, so long as the strategy is driven by the businesses’ objectives and audience…
An engaged, branded community can be the ultimate asset for your company if done correctly. We are living in the “Age of the Customer” and Telligent’s technology helps you engage with your consumers in a more meaningful way.
A branded community gives your organization the opportunity to increase customer reach, add value through-out the customer journey and improve existing customer relationships.
Here…
Customers typically want the same things from a positive Social Community experience. They want information, support, and interaction:
Information. Information comes in the form of Forums or Blogs and can be documented and searched. Some common topics may include technical information, product/sales information and upcoming product enhancements etc.
This makes it easy for users to easily search for technical answers to…
When it comes to a social community, many companies view their investment as a simple matter of outbound marketing. They view individual portions of their own organization as separate components without really considering from the customer’s perspective, the company is the company.
Customers expect an omni-channel experience that doesn’t require they interact with the company through any one way. It’s imperative…
“People talk about you on the internet, why not give them a place where you can listen to feedback and manage the conversation?” This is the question I pose when someone voices a concern about having a flood of complaints overwhelm them by turning on a community. The truth is, no matter what product you sell or what industry you are in, you will at some point encounter customer concerns.
One of the great benefits…
Building an engaged community that is sustainable, profitable and with purpose takes a lot of different elements to make happen. You simply need to consult those who have grown successful social communities and will be inundated with tips and ideas. However, one element that is often overlooked is probably the most fundamental to online community building: your audience.
This blog post will delve into the crucial community…
Many companies assume they are fully utilizing social media to communicate with their consumers. However, there are several ways to further this communication strategy and to learn what your consumers truly think about your products and services; and, how to position your solution as technology and markets mature over time.
Ask yourself three questions:
Working for Telligent the last 6 years, I’ve heard all sorts of spirited “Buy or Build” arguments related to social community software.
Here are some of my favorites…
One of my primary responsibilities as a Sr Solutions Advisor for Telligent is delivering product demonstrations. It's something Farrukh and I do multiple times a week for new and existing customers.
So... why should you request a demo?
First off, delivering a #demo is the best way to show off what Telligent Community can do and how it can be used to address business issues, like enabling your customers to help each other…
Telligent is committed to building incredible products and continues to thrive with our customers support! We'll be blogging about a wide variety of topics that will help explain how we work with our customers, work with the product, and tips about how to build incredible social communities!
The Customer Success team is the face of the Telligent team and are our customer's trusted advisors and internal advocates.…
Earlier this week I had a conversation with one of our customers that wanted to add a cookie consent message to their community site.
After researching this further I decided to put together a simple Telligent Community 9.0 widget that shows how to do this. The code is on GitHub and still requires some more improvements, but it does work:
Get the EU Cookie Consent Widget on Telligent's GitHub
What is EU Cookie Consent…We are announcing the release of another open source project to GitHub, the SAML Authentication plugin:
https://github.com/Telligent/SAML
SAML (Security Assertion Markup Language) is an open-standard for enabling single-sign-on between your community and other applications or websites. You can learn more about SAML here.
Important points:
One of the common requests we get from customers is to be able to configure metadata on their site pages, this helps with SEO and also improves the experience when a page is shared on Facebook, Twitter or any other platform that reads extended meta tags. With the advent of Telligent version 9 there are some improvements to the blogs and media gallery to allow the author to specify some meta data but there is not a holistic…
We're very excited about the release of Telligent Community 9. To help you make the most of your community, we've prepared a complete set of developer training guides and tutorials:
community.telligent.com/.../developer90
This training provides specific guides and guidelines to supplement the API documentation no matter how you want to build and customize on the Telligent Community platform: via external inte…
Out of the box Telligent Community comes with a selection of oAuth client providers. Your users can use LinkedIn, Facebook, Salesforce, Twitter, Google and Microsoft Live. There are lot's of other social networks out there and sometimes you need to create a provider for one of these. In this post I will detail how to create a oAuth provider for Strava, which is a popular cycling and running network. Those that know…
