News & Updates

This document will provide a brief overview of how investing in an online community platform helps organizations improve four key areas of the business: Impact on Customer Experience Results Impact on Marketing Results Impact on Sales Results Impact...

Many companies assume they are fully utilizing social media to communicate with their consumers.  However, there are several ways to further this communication strategy and to learn what your consumers truly think about your products and services; and, how to position your solution as technology and markets mature over time. 

Ask yourself three questions:

1. Are your consumers truly engaged?
2. Can your consumers quickly navigate…

To all of our wonderful customers and partners, thank you for continuing to trust us as we build and support your platform of choice for creating incredible communities.

As the holidays approach, we will have varying office hours which will impact our support availability. Please note that our offices will be closed on Monday, December 26^th, 2016 through Monday, January 2^nd, 2017.

As such, general product support will be…

For those of you I haven’t had a chance to meet yet, my name is Becky Anderson, and I joined the Community team early in 2021.  I came from the customer experience portion of Verint, and therefore had little to no exposure to a community.&...

Join the Telligent User Group in London Thursday November 26th:

Good Design for Online Communities

Having designed for some first class online communities, James Good will provide a broad overview of the principles of design – showing examples of good and bad design and how design can be applied to improve the user experience and help your online community thrive. Step-by-step you’ll see some simple techniques being demonstrated…

We're excited to let you know that in our continued alignment with Verint and our investments in support we have migrated to a Telligent dedicated system for our case management.

This migration entails a few changes that we want to ensure that you are aware of so that your support experience can be as smooth as possible.

What's New:

Opening Cases - to open a new case with Telligent support please visit the form…

We are hosting a special meetup coming Thursday around the topic of Generative AI and especially around the rise of ChatGPTNo presentation but collecting experiences and defining policies, strategies and tactics.It will be some good old pioneering wh...

AI is here! All of a sudden. It was rumbling already in the tech scene for some time but Open AI’s ChatGPT brought its capabilities to the masses with a bang. We are now living in the AI era and new Generation AI will put Gen Z into past tense....

   and   Verint Community (formerly known as Telligent) is partnering again this year with The Community Roundtable (TheCR).  Each year The Community Roundtable surveys Community Strategists, Managers and Practitioners...