To all of our wonderful customers and partners, thank you for continuing to trust us as we build and support your platform of choice for creating incredible communities.
As the holidays approach, we will have varying office hours which will impact our support availability. Please note that our offices will be closed on Monday, December 26th, 2016 through Monday, January 2nd, 2017.
As such, general product support will be unavailable during this time. You will still be able to log a case with us via our normal channels including emailing firstname.lastname@example.org or visiting http://telligent.com/support and completing the form. Upon return to normal operating hours on Tuesday, January 3rd, 2017, your support tickets will be responded to as quickly as possible.
Please note, if your community is experiencing a Severity 1 issue as defined in our FAQs and it is hosted with Telligent SaaS please call 888-217-7797. Our answering service will be delighted to enter a case on your behalf and you will receive a response from an on-call technician to assist you.
Thank you sincerely for being a Telligent customer. We wish you the very best over the holidays and the upcoming year.