• Community Team Announcements: Happy Holidays & Some Announcements About Support

    To all of our wonderful customers and partners, thank you for continuing to trust us as we build and support your platform of choice for creating incredible communities.

    As the holidays approach, we will have varying office hours which will impact our support availability. Please note that our offices will be closed on Monday, December 26th, 2016 through Monday, January 2nd, 2017.

    As such, general product support will be…

  • Community Blogs: 3 Questions to Determine if you need a Community

    Former Member
    Former Member

    Many companies assume they are fully utilizing social media to communicate with their consumers.  However, there are several ways to further this communication strategy and to learn what your consumers truly think about your products and services; and, how to position your solution as technology and markets mature over time. 

    Ask yourself three questions:

    1. Are your consumers truly engaged?
    2. Can your consumers quickly navigate…
  • Community Team Announcements: Telligent Community User Group London - November

    Join the Telligent User Group in London Thursday November 26th:

    Good Design for Online Communities

    Having designed for some first class online communities, James Good will provide a broad overview of the principles of design – showing examples of good and bad design and how design can be applied to improve the user experience and help your online community thrive. Step-by-step you’ll see some simple techniques being demonstrated…

  • Community Team Announcements: Telligent Support Updates & Changes

    We're excited to let you know that in our continued alignment with Verint and our investments in support we have migrated to a Telligent dedicated system for our case management.

    This migration entails a few changes that we want to ensure that you are aware of so that your support experience can be as smooth as possible.


    What's New:

    Opening Cases - to open a new case with Telligent support please visit the form…

  • Community Team Announcements: Support Closed - US President's Day

    To all of our wonderful customers, thank you for continuing to trust us as we continue building and supporting your platform of choice for creating incredible communities.

    We wanted to ensure that you are aware that our US offices will be closed on Monday, February 15th, 2016 in recognition of the President's Day holiday.

    As such, general product support will be unavailable during this time. You will still be able to…

  • Community Team Announcements: Support Closed - Holiday Week

    To all of our wonderful customers, thank you for continuing to trust us as we continue building and supporting your platform of choice for creating incredible communities.

    As the holidays approach, we will have varying office hours which will impact our support availability. Please note that our offices will be closed on Friday, December 25th, 2015 through Friday, January 1st, 2016.

    As such, general product support…

  • Community Team Announcements: Support Closed - US Thanksgiving Holiday

    To all of our wonderful customers, thank you for continuing to trust us as we continue building and supporting your platform of choice for creating incredible communities.

    As the holidays approach, we will have varying office hours which will impact our support availability. Please note that our offices will be closed on Thursday, November 26th, 2015 and Friday, November 27th, 2015.

    As such, general product support…

  • Community Blogs: Observations from a Community newbie

    For those of you I haven’t had a chance to meet yet, my name is Becky Anderson, and I joined the Community team early in 2021.  I came from the customer experience portion of Verint, and therefore had little to no exposure to a community.&...
  • Community Team Announcements: Support Closed - US Martin Luther King, Jr. Day

    To all of our wonderful customers, thank you for continuing to trust us as we continue building and supporting your platform of choice for creating incredible communities.

    We wanted to ensure that you are aware that our US offices will be closed on Monday, January 18th, 2016 in recognition of the Martin Luther King Jr. holiday.

    As such, general product support will be unavailable during this time. You will still be able…