To all of our wonderful customers, thank you for continuing to trust us as we continue building and supporting your platform of choice for creating incredible communities.
As the holidays approach, we will have varying office hours which will impact our support availability. Please note that our offices will be closed on Thursday, November 26th, 2015 and Friday, November 27th, 2015.
As such, general product support will be unavailable during this time. You will still be able to log a case with us via our normal channels including emailing firstname.lastname@example.org or filling out a support form located at http://telligent.com/support. Upon return to normal operating hours on Monday, November 30th, 2015, your support tickets will be responded to as quickly as possible.
Please note, if your community is experiencing a Severity 1 issue as defined in our FAQs and it is hosted with Telligent SaaS you will receive a response from an on-call technician to assist you.
Thank you for being a Telligent customer! We wish you the very best!