Adding jump links to an article

Sarah Wilson

Did you paste the text with its original formatting from Word, or without any formatting?

Also, which version of 12 are you using? In one of the earlier versions of 12, I believe Verint extended the Table of Contents feature to all application types, not just articles. You might want to explore utilizing the Table of Contents Widget. Since you're specifically working on an article page, if the jump links aren't functioning as expected, you could try the Articles - Table of Contents widget instead.

As a first option, I believe you can also re-establish anchor tags within Verint.

 Sarah Wilson I agree with Sara Collins about inserting a Table of Contents (they are supported in Articles) into the body of your article. This should be an option in the Insert menu and pulls all of the headers automatically. However, looking at the "headers" in the article you linked, these are not real formatted headers, they're just bold text:

You'll want to do one of two options:

1) Change these headers (like "Content we do not allow") to Headers using Format > Formats > Headings, and set all to "Heading 2". Then, delete your existing "jump links" at the top of your article and insert the Table of Contents in their place. Publish your article and the TOC will populate automatically with all of the headers

2) Keep your article as-is, but put your cursor in front of the "header" and click Insert > Anchor. For each header, use the corresponding anchor as the anchor name on the insert menu (e.g. "#Use", "#content", etc.). After saving your article, this should make your existing "jump links" work properly, assuming you use the same/matching names.

I also have an article on my site about how to do this in more detail which you can see here: https://sugarclub.sugarcrm.com/community-help/a/knowledge-base/KB79/inserting-a-table-of-contents-or-anchor-into-a-post 

thank you s much that is really helpful

Thank you I pasted from Word but will check the formatting settings. appreciate your help