Hi
Apologies if I have this wrong, but I saw in some documentation that live chat and DMs are synced? If we switched DMs off , does that mean we could not enable live chat?
Thanks
Oli
Hi
Apologies if I have this wrong, but I saw in some documentation that live chat and DMs are synced? If we switched DMs off , does that mean we could not enable live chat?
Thanks
Oli
When you say live chat - I want to confirm - are you referring to this? Live Event Chat
I may be wrong - but I believe they are separate as the Live Chat feature I linked to above is dependent on utilizing status messages while the dms are "Conversations".
Here is our internal STAGE site - where we have disabled dms (admin --> membership--> membership options) - we still were able to utilize a live event chat.
I believe from speaking with Jon, that is separate from the live chat plugin (hence the slight name difference). I think live chat requires 'Enable conversations' to be checked in membership options, and this thread ( RE: Private Message Function ) suggests DMs need it as well.
I believe DM's are solely tied to conversations - so yes - if you disable dm's - conversations would also be disabled. But live event chat is dependent on status messages - so I believe you could disable dm's - and still use live event chat. Myself and John even tested in our internal STAGE site and we were able to do so
Yep got that, but I don't think live event chat meets our requirements. It is the separate Live chat plugin we are looking at.
I understand now - then I do believe you may be correct in stating they are connected.
Correct, DMs and Live Chat are synced. If you send a message via chat, it shows up in your DMs and vice versa.
I just tried turning off Conversations in Membership Options as Sara described on my staging site. My Live Chat window shows up but does not show the "online friends" even though my test users are friends with each other and both online. I also tried going directly to [site]/user/conversations directly, even though the message icon doesn't show in the menu bar. Trying to send a message to another user does not work and generates an error.
Thanks for the confirmation Alex!