Abuse email content change

Gangadhar 3sides Lennert Fransen  - Try Core Widgets in Widget Studio maybe? 

LisaM Alex Nassi Thanks for your responses! I was on holiday and got back to my desk yesterday.

Unfortunately Core widgets as well as the Abusive author content notification are not the ones, we've tried both but are not tied to the notification and body text "An issue was identified your forum thread, its a abuse .... etc etc" 

 Lennert Fransen - What about Notifications > Moderated Content? By any chance are there multiple languages on your site?

Have you looked through the options in Administration > Translation?

Also, what is the abuse type that's triggering the email?

When you trigger the email to send, do you see anything in the Monitoring > Events log that says the email was sent and maybe gives an indication of the template used? 

Hi Alex Nassi Thanks again for your reply and taking the time to investigate into this further with me! Appreciated.

I think, while I was explaining where to find an abuse email notification to Lisa here:  Changing the language on abusive user notifications I think I have found the solution to the issue here To me it looks like the Abuse Author Content notification is used in many ways for multiple types of notifications. Just the tokens in the email differ. I will do some double checking soon.

Great find! I think you're on a good path, please follow up with what you find, this is really interesting! 

I'm lost unfortunately, can't find the first sentence "An issue was identified with your forum thread, its a abuse, in forum: The forum thread was identified as abusive by community members" anywhere.

 Tom Paolucci   Ben Tiedt do you have an idea?

Howdy Lennert Fransen - I believe the issue could be that this site has been running on a pre-release of Version 13, for several weeks now. Version 13 includes the Scripted Email Studio, and below is a screen grab of the Preview for the Abuse Author Content notification in v13. 

Lennert Fransen  Try switching Template dropdown to "Vary condition is false"

Hi Boussad, this seems to be correct. Finally! Thank you. 

 Alex Nassi  &  Sara Collins  FYI

 Alex Nassi  &  Sara Collins  FYI