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anyone lead an AMA (ask me anything) on Verint Forums?

azawel

Hi,

We are preparing an ask-me-anything AMA on our Verint-based community. Others might call this a "knowledge jam".   I've designed these AMAs on other platforms, but never Verint.
Has anyone?  Any tips or examples on how you structured it, and promoted it, in the Verint forums?

Thanks,
Adam

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  • 0

    Yeah! We've done a few on Verint and they've gone wonderfully. So far my favorite application for them has actually been a blog article since it allows us to introduce the person, ghost write the article for them (if needed), and have a nice clean threaded conversation in the comments.

    We ended up pairing it with an e-mail blast to the targeted audience (good way to get them into the community), plus a feature on the content carousel on the main page, and some targeted person-to-person conversations to raise awareness and excitement.

    Happy to answer any other questions about it!

  • 0 in reply to Jillian Bejtlich

    Thanks for sharing.   We're going to test the blog, but we are trying to drive activity in the forums  (we have a professional collaboration community).    How did you do "targeted person-to-person conversations to raise awareness?"  Was that using the direct messaging somehow?  

  • 0 in reply to azawel

    The targeted person-to-person conversations were us identifying people who were very passionate and prolific in the community and giving them a bit of 1-on-1 attention so they'd help us get others in there. These people ended up being the first to participate in the AMA and actually engaged with other users as they asked questions, therefore generating a super busy and welcoming environment with lots and lots of momentum.

    You could certainly use a forum too. I think it's really up to your own personal preferences and how your users work in the space you provide.

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  • 0 in reply to azawel

    The targeted person-to-person conversations were us identifying people who were very passionate and prolific in the community and giving them a bit of 1-on-1 attention so they'd help us get others in there. These people ended up being the first to participate in the AMA and actually engaged with other users as they asked questions, therefore generating a super busy and welcoming environment with lots and lots of momentum.

    You could certainly use a forum too. I think it's really up to your own personal preferences and how your users work in the space you provide.

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